Smile Dental Care Reviews 

I had a loose crown on a front tooth this weekend and contacted Bond Street in Redruth to get this seen; Amy on reception got me into see my regular dentist (Caroline Hughes) today. The treatment took far longer than anticipated (due to my awkward teeth) however Caroline and the assistant Abby actually ensured everything was done correctly, despite the appointment eating into their lunchtime. Outstanding service, and probably the best dentist (and I've been to many!!!) I've had.

Disgusting care I’m a military veteran of 30 years service and when they took over from bupa in Plymouth the took me off the NHS register without warning, they did the same to my wife and 13 years service old son they ignored calls etc the resection was rude and uncaring

Today I had my check up at Smile Dental Practice with Mehvish and Srushti who made me feel safe and comfortable and were so kind to me as I am a very nervous patient I would highly recommend to anyone who are not very keen on going to the dentist thank you again for my visit to see you .

On Feb 18 I had some dental work done part of which was a glass ionomer filling. 4 months later it mostly fell out. I phoned the kings lynn smile dental practice up and asked for the work to be redone free of charge as I was told by the dentist they last 5-10 years They said they'll redo the work but it will cost me £45 i refused that's ridiculous. I tried contacting them online which was a joke. I have taken legal advice and have sent an email to smile kings lynn asking for a refund of £150 the cost of the filling if Im not satisfied with their response I will give an official complaint to the dcs.

I have just registered with Smile dentist in York and could not ask for a better service. From Daisy on reception and asked all the right questions and quickly consulted the dentist (Gemma). Gemma saw me straight away. I can’t express enough how much I appreciate Gemma’s kind and professional manner. Thank you so much to you all. You are wonderful

I was made to feel very relaxed and comfortable and everything was explained to me I couldn’t fault Peter the Dentist for his kindness and Michelle the Nurse for her kindness and care

Really struggling with this place I'm paying to go private I was told in march I would get an email for an appointment, nothing I lost all of April , got an appointment for the 4th of may went along was told they would do me a temporary plate for two missing teeth which I wanted for my holiday a week later , again we will contact you to book an appointment I rang them and my dentist isn't working untill the middle of my holiday , why lie why say something you know you cannot do ? My next question to them will be do you know a good dentist .

Extremely poor service!! The not so smile 😞 dentists don't give a dam about you! Two fillings in the last two months have come out! I am now stuck with ILL fitting dentures!! Also halfway through my treatment they have cancelled my next three appointments and put me right at the back of the treatment list which they said could take months because they have one NHS dentist and one private dentist!! Anxiety through the roof!! Dentists keep coming and going!! They talk to you like your rubbish!! Manners Zero!! No compassion whatsoever! How are they getting away with such treatment! it's totally disgusting behaviour!! I'm afraid the NHS is more or less broken!! MY ADVICE IS TO KEEP WELL AWAY FROM NOT SO SMILE DENTISTS !!!! 😔

Smile with pride dental care Ltd SE18 6EA Woolwich London.
It's the worst and most frustrating dental care I have ever had. Do not recommend. They overbooked patients and offer a terrible speed pressure and anxiety on patients, just to extort patients of their money without really offering the care they deserved.
1st, they denied the appointment they've booked you for when you arrived.
2ndly. After showing confirmation proof of booking, they squeezed you in between, rushed you up inappropriately and then charged you for the rubbish care they've offered. It was hell.
I had to rebook with another dental surgery to get it done all over.

I can't thank my dentist enough for his professionalism and empathy for my dental care. Abdul Razzak Almahmoud is the best dentist I have had for a very long time and I trust him implicitly he has been treating me for some time now. A big thank you from me. All the staff are very friendly too.

Eastbourne Smile Dentist. There has been a dentist practice on this site for over 30 years & I have been a patient since my teenage years. Things have gradually gone downhill since Smile Dentist took over, particularly in the past year. Appointments are cancelled at short notice, 45 minutes wait beyond your appointment time. £70 charged for checkups, no receipts & none of the usual forms to sign on completion of the treatment or checkup. The dentists don't seem to stay long. You get to know a dentist & build up a rapport then they disappear. The standard of spoken English is poor apart from the reception team who at times are very blunt & unhelpful. I went there for dentistry treatment but was referred to another dental practice miles away out of town. So what was the point of attending Eastbourne Smile Dentist if I'm going to be sent elsewhere. They don't seem to be qualified to carry out certain types of work & appear to be trainees. Poor or non existent communication & request for contact details of the Practice manager are ignored. Having found a new NHS dentist who is far more professional I won't be going back to Smile Dentist Eastbourne. Unfortunately there is no provision to award zero rating.

I've been with this dentist happily for years. Just tried to book a check up and was quoted £70 with a £45 deposit payable on booking. My previous check ups have cost £35! Even their website quotes "from £45" for a check up so where £70 came from I have no idea. Looking for another dentist anyway, obviously. EDIT: I emailed their head office to ask for an explanation and have been ignored. Deeply disappointed in this dental surgery after being happy for so long.

Booked an X-ray appointment 3 weeks in advance and was clearly told no referral was needed, which I double-checked at the time. I paid a £30 deposit and waited due to limited availability.
Less than 24 hours before the appointment, I was suddenly told I needed a referral. Despite the short notice, I arranged this the same evening. However, on the morning of my appointment, it was cancelled, and I received a text on WhatsApp as confirmation, with no discussion.
I reached the clinic via landline and received an apology, but this does not excuse the poor communication and last-minute cancellation. As a result, I was left without an urgently needed X-ray after waiting three weeks, when I could have sought treatment at another clinic.

This experience was highly unprofessional and caused unnecessary stress and inconvenience. I would not recommend this clinic based on my experience.

I was removed from their private patient list without being informed or warned. When I called to book an appointment they said I need to find a new dentists they have no space. I found a new dentist but had to pay £150 for new patient consultation.

Have been sent to this dentist in Paignton by nhs 111 emergency dentist if I could give them a no star review then I would. Was given a block of 5 appointments each one was cancelled the day before with no real reason explanation or apology.
My advice is don’t waste your time or your money

10 years ago or so Pocklington near York closed with almost no notice leaving us with no dentist. A couple of years ago opened under new management. Rarely answer the phone, doors locked when it should be open, appointments regularly cancelled with almost no notice, receptionists inefficient and far from professional fronting, inappropriately dressed assistants and who you see are not dentists but more like hygenists or technicians. Have serious doubts about their remit and abilities.

Been trying for ages to get on NHS dentist. Redruth in Cornwall said they are taking on. I contacted them, filled in the form and zero response. Followed up with another email...zero response.... followed up with yet another email and still zero response.
Very very disappointed

Like another 1-star reviewer, I'm with Tadcaster Smile, but the problem seems to be with their financial management/administration, which I think is national or regional, not in-branch. I had a routine check-up in January which was covered by an HC2 certificate, but the HC2 had not yet arrived in the post. So I paid for the check-up and was told to keep the receipt, bring in the certificate at my next appointment and they would refund the fee. Note that they did not have the certificate number at that point, and nor did I. At my July appointment I presented the receipt and my HC2, which is valid from 4 days before the January appointment. They then claimed that the refund had been paid. Various emails ensued; when I pointed out that they couldn't have refunded me without the certificate number, they still said that 'the system' showed it had been processed - classic 'computer says no'. So I asked them to send me proof of the refund, and the date, and the means of payment - all of which they have to do under UK consumer law. I sent them proof that my bank had received no payment. They then promised to do a refund. That was mid-July. I'd received nothing by mid-August, so I asked again for proof they had refunded it. I got an apologetic phone call from the branch asking for my bank details (again) and was once again assured that the refund would be done. Here we are in mid-September and still no refund. So I'm taking it to Trading Standards. I'm sure the staff in-branch do their best, but the company admin would seem to be either incompetent or worse.

Pocklington

What a complete joke! NO STAR! I had a hole in my back tooth, so I’ve rang the 111 dental health emergency, they advised me to see a dentist in Morley. The Morley dentist took an X-Ray and advised me to get a root canal. I’ve eventually managed to get a NHS dentist UNFORTUNATELY this one. I went to see them traveled from Leeds to York YO42. This dentist TRIED to take an x-Ray, but there x-Ray machine DID NOT WORK! Haha! Instead I had to show the Morley x-Ray on my phone. This dentist looked and said, you cannot save the tooth. As I am the customer, I have a right to exercise my consumer right. I wanted them to refer me to get a root canal, 3 weeks no response! I had to ring and chase up on the referral. Eventually 4-5 weeks later, Harrogate dentist rang, but I was not sure about the procedure that he had explained, I left it for awhile. Later on 4 WHOLE MONTHS LATER, I WAS IN IN EXCRUCIATING TOOTH PAIN, I rang 111 explained, they said I could ask Pocklington to do a new referral, but they refused and even stopped me making further appointments. Enduring the long term tooth pain, I eventually had to take the back tooth out! I WANT TO WARN EVERYONE ABOUT THIS SHAMBLE DENTIST PRACTICE! KARMA WILL COME BACK AROUND! PLEASE DON’T GO WITH THIS POCKLINGTON DENTIST. Message to maddy and the practice manager get all the facts straight first before you take your clients off your list! Also, maddy there is nothing perfect about your dentist practice!!!

My smile dental care is 1-3 The Crescent, Boscombe. Had an appointment with the hygienist on 1st September 11am, duly arrived at 10-55am only to be told it was cancelled due to IT problems ( I had paid a £35 deposit for this appointment during my previous appointment) They took my name and phone number and said they'd contact me to arrange another appointment, ok I thought, a week later still no message from them , so I decided this is terrible service, went to ask for a refund, lady receptionist was over happy ( and showed it ) I've had to fill out a refund form and was told it won't be processed until October. Quick enough to take your money, when it's there fault ,not so quick to refund . Not good service won't recommend them or use them again. Stephen Smedley