SmilePro Reviews 101

Antwoord van SmilePro

4 dagen geleden

Hi Teresa, it’s David here, founder of SmilePro.

Thanks for taking the time to share your experience.

While our products are very effective at removing common surface stains, there are certain situations where teeth whitening can be limited or not work as expected. This can depend on factors like enamel condition, staining from antibiotics, internal discolouration, tooth trauma, or existing dental work such as fillings. In these cases, results can be minimal regardless of the product used.

That said, we completely understand your frustration, which is exactly why we offer a 30-day satisfaction guarantee on our teeth whitening kits.

If you’re open to it, please reach out to our team at contact@smileproworldwide.com
and mention you’ve spoken with me. We can either guide you on the best option for your specific situation or organise a refund if that’s what you prefer.

Thanks again for raising this, and I appreciate the opportunity to make it right.

David
Founder, SmilePro

Antwoord van SmilePro

Geüpdatet op 14 apr 2026

Hi James, it’s David here, founder of SmilePro.

Thanks for taking the time to share your experience and for updating your review with more detail.

Our whitening toothpaste comes in a tube, which sounds like what you’re referring to. Our whitening kits are different, they use a clear gel supplied in pens.

In terms of the fill level, our toothpaste tubes are filled by weight. This is standard across the industry and can sometimes make it appear underfilled, even though the correct amount of product is inside.

When it comes to results, whitening doesn’t work the same for everyone. Our products are designed to effectively remove surface stains, however results can be limited depending on factors like enamel condition, staining from antibiotics, tooth trauma, or internal discolouration. In those cases, results can be minimal regardless of the product used.

Thanks again for raising this, and all the best with your whitening journey. If you’d like any guidance, or want to explore our award winning Advanced Whitening Kit which may be better suited for your type of staining, feel free to reach out to the team at contact@smileproworldwide.com

David
Founder, SmilePro

Antwoord van SmilePro

2 dagen geleden

Hi Ashleigh, it’s David here, founder of SmilePro.

As discussed with my team, the item you received is not a SmilePro product, it’s from a different company. Your actual SmilePro order was attempted for delivery by Royal Mail, and I'm glad to see my team has already guided you on how to arrange a redelivery.

I understand how this situation would be confusing, and please reach out again at contact@smileproworldwide.com if you need help getting this resolved with Royal Mail.

David
Founder, SmilePro

Antwoord van SmilePro

8 apr 2026

Hi Kara, it’s David here, founder of SmilePro.

Thanks for your feedback, and I’m sorry to hear you didn’t see results. Our products are effective for many types of surface staining, but there are cases where results can be limited depending on enamel condition or certain types of discolouration, for example from certain antibiotics.

I'm glad to see my team responded to your email promptly, and offered a refund for the whitening kit under our satisfaction guarantee, along with returns on any unopened items.

If you’re still open to resolving this, please reply to our previous email or contact contact@smileproworldwide.com
and mention you’ve spoken with me. I’ll make sure it’s handled properly.

David
Founder, SmilePro

Antwoord van SmilePro

7 mrt 2026

Hi Kristy, it’s David here, founder of SmilePro.

Thanks for taking the time to share your feedback, and I’m sorry to hear the product didn’t work for you.

I wanted to clarify that we haven’t received any emails from a Kristy requesting a refund or enquiring about our satisfaction guarantee, so it’s possible the message may not have come through or may have been sent to a incorrect email address. If you could please contact us at contact@smileproworldwide.com
, our team will be happy to look into this for you.

I should also mention that you noted the purchase was made 8 months ago. Our satisfaction guarantee is valid within 30 days of receiving the product, which means this falls outside that timeframe. However, we still want to help where we can. If you reach out to us, we can provide guidance on the best options available to help you reach your whitening goals.

Thanks again for raising this, and I appreciate you giving us the opportunity to assist.

David
Founder, SmilePro

Antwoord van SmilePro

6 mrt 2026

Hi Fiona, thank you for taking the time to share your feedback. We’re sorry to hear that teeth whitening didn’t work out for you.

Our products have been proven to remove a wide range of surface stains, which is why we’re grateful to have so many positive reviews and awards across multiple platforms and publishers. However, there are certain conditions where whitening results can be limited, such as:

- Imperfections or thin enamel

- Tooth decay or infection

- Discolouration caused by metal fillings

- Staining from specific antibiotics

- Discolouration due to tooth trauma

We completely understand that our product won’t be suitable for everyone, which is why we offer a 100% money-back satisfaction guarantee within 30 days of receiving your order.

Please reach out to our team at contact@smileproworldwide.com
for further guidance, and we’ll be happy to help.

Kind regards,
The SmilePro Team