Paid on September 3 — Still No Song and No Response
I placed and paid for an order with SmileTunes on September 3, 2026, and I still have not received the song I purchased.
I have made multiple attempts to contact the company. I have sent several emails to the email address provided on my receipt, called multiple times only to reach voicemail, and left messages that have never been returned. I also submitted an inquiry through the “Didn’t Receive Your Gift” option on their website. Still, no response.
At this point, the lack of customer service is unacceptable. Taking payment for a product, failing to deliver it, and then ignoring repeated attempts by the customer to resolve the issue is extremely frustrating.
I would be happy to update this review if SmileTunes actually responds and resolves the problem. Until then, I cannot recommend purchasing from this company.

