Smith & Noble Reviews 

I’ve ordered Roman shades in the past and was very happy. I replaced 2 Roman shades since we repainted the room. The new shades are much smaller than the window measurements (shorter and narrower) so that light comes in both the bottom and sides. I ordered blackout shades since I sleep in the day time. I understand a slight decrease in size for fit fit but it was a much larger gap all around. I think the website they take off 1/8” but it was much greater than that. My husband is in construction so our measurements were correct. Very upset after paying $1,000+ for 2 shades that don’t do the job. The shades should be true to the window size.

Ordered a wide (80") Cellular shade with cordless lift. The fit was perfect and installation relatively easy. The shade works perfectly and looks just right in our family room. It arrived sooner than expected.

Efficient and friendly, very helpful !

I'm giving 4 stars only because I did not make a final purchase. My experience with Smith & Noble has been a positive one. My design consultant, Jennifer Oberfoell has been very patient with me and always willing to answer any questions or concerns.

I only reordered to get a replacement blind for one ruined by dog. Previous customer service was terrible. Paid for expedited shipping, didn’t get it and the manager said “close enough.” Not true when you GM have someone moving in.

Easy ordering and measuring instructions, beautiful product, easy install. I had one flaw in the fabric on one blind and Smith & Noble immediately put in a remake order for us. Great customer service too.

The quality of the products is what sets Smith and Noble apart. I've bought blinds, shades in the past and am always very happy with them.

Very poor customer service in acknowledging a product that was installed defective. The installer stated it was the best he could do. So, we are forced to live with a defective product/workmanship as Smith and Noble refused to make it right. I no longer regard Smith and Noble as a worthwhile, righteous company. Sad

Highly professional! The designer was knowledgeable and helpful did a precise measuring. She continued to follow and support us after we put the order and throughout to process. Customer service representatives were quick to respond and helpful.

I’m anxious to order roller shades but I’m still waiting on samples.

Need to come out to home as competitors do for samples/quotes

My experience with Kaiden MacIver was excellent - very informative and productive. And I received the 1/4 yd fabric sample within 48 hrs! Impressive actions.

The blinds came just as ordered. The online instructions were easy to follow and made the installation easier than I expected. I don't have experience in this endeavor so the instructions were perfect! I got ordering and measurement help from Kim Demazeliere who understood my questions and was very helpful in making my final decision. I highly recommend talking to her or an agent for guidance.

My husband and I recently had a new home built in eastern Idaho, so needed window coverings for many of the rooms. I have ordered from Smith & Noble many times in the past, and love the quality of their products and customer service. I ordered free samples online, and Victoria Lawyer Emmett is the Design Consultant who responded back...I truly hit the jackpot with Victoria. Over numerous phone calls, and with Victoria’s knowledge, expertise and patience, she guided me into selecting curtains and shades that are absolutely perfect...beautiful, functional, and within our budget! Victoria was always easy to contact, and spent as much time as needed answering questions, providing input/suggestions, and putting together/going over numerous quotes. She is very detail oriented, and ensured our order included every specialty item necessary for proper installation/function of our window coverings (not nearly as easy as it sounds). As we are in a very rural location, with no professional installers within a reasonable distance, we did our own measuring and installation, so having Victoria’s guidance from start to finish was extremely helpful. Victoria truly provided exceptional customer service, and is, without a doubt, the Design Consultant I will utilize when I am ready to order additional window coverings.

I ordered samples based on prices quoted on your website. However, prices online are totally deceptive. Actual prices quoted by your representative who came to measure were more than double what was listed online. It is basically bait and switch. I will not do business with this company.

I urge you to read the app reviews before opting in buying smart shades (it is called smart shades 2.0). Don't make the same make as us who already bought it.

Ran into a snag with a recent order. Your customer service couldn’t have been more responsive, professional, or competent. Katrina resolved the issue promptly and to my utmost satisfaction. You are fortunate to have an employee of her caliber.

I worked with Nadine to choose blinds for my windows, and she was wonderful! She answered all my questions patiently and provided very helpful information. Nadine made this process easy, and I will definitely contact her for the next set of blinds I order.

Molly is very professional and informative, made the whole process easy.

She came to our house on 2 separate visits for 2 seperate jobs and was terrific.