Smith & Noble Reviews 

Excellent service - shade was slightly damaged and a replacement was sent promptly. Great communication and follow up.

I was trying to design and order sun shades and was confused by some of the questions. Lisa Bowles, one of the in-house designers was so helpful answering my questions, wrote up my order, got my confirmation emails immediately. Great service.

I APPRECIATE THE HELP AND SERVICE FROM YOUR REP, ANGELA BALLES. SHE WENT ABOVE AND BEYOND TO TAKE CARE OF MY PROBLEM. I COULDN'T BE HAPPIER.

Cyndi Henley was a wonderful to work with.. very reassuring to me that I was getting the right blinds .. which I love ! Super great communication from her and fast delivery! I am so happy to work with her and this company . Thank you.

I worked with Nancy Bravo and was very impressed with her responsiveness and her ability to listen to the challenges I had with the particular treatment I wanted. This was done mostly by email, providing helpful illustrations, as well as taking in the information I gave her. She was very patient...guiding me through the measuring process, which involved several different approaches to illustrate the space available. I would recommend her to anyone...thanks, Nancy!

Aubrey S. was great!

Audrey is everything you would want for customer service. She is professional, instills confidence, and makes you feel like you matter.

Synthia Nugent went above and beyond to help resolve an issue with a custom drape order. She was very helpful, creative, and professional, and was very responsive and diligent about following up with me.

I worked with Smith and Noble designer Michael Hartshorn, and it was a pleasure. Michael was knowledgable, warm, helpful, direct and concise. I would definitely work with Michael again, and I recommend him to anyone else needing help.

Shey Ramsey with Smith & Noble customer care was extraordinarily helpful. I had a small mechanical problem with one of the wood blinds we purchased and after a little troubleshooting the problem, she arranged to have a replacement sent.

We very much like the product, although our installation had issues. The shutters arrived slightly damaged, 4 months after ordering. We paid to have Smith & Noble install, and assumed that any issues would be handled smoothly by S&N. Our salesperson documented the problems at installation. Apparently the installer never made the report. Now 11 months after our purchase, we finally get correspondence from S&N customer service. The agent at the other end of the email was persistent in trying to get details from us that we did not have. Our in home designer took all the notes and photos and the customer service person, was obstinate. I kept writing her (at least 6 emails) and cc'ing our in home designer, that I did not know the part number, until our in home designer finally chimed in. Still don't have the replacement shutter yet. So my distaste for S&N at this time is purely with the customer service. These are expensive products and as such we expect better quality and excellent customer service.

I worked today with Angela Balles on Repair Order 23020632. After a couple of unsuccessful encounters with other customer service agents, Angela was able to help me with clear instructions on how to diagnose the problem with my shades, and then was able to set up a warranty replacement. She knew the product well, and was clear in her communication.

I called customer service this morning (9/12/22) to try and resolve an issue I was having with my motorized solar shades. One of the three shades wasn't going up all the way. I spoke with Synthia Nugent and she was so kind and helpful. Since the shades are a bit older (4 years) she had to do some digging to troubleshoot the issue. In the end she got her colleague Sarah on the line who is an expert with motorization. Between the two of them my issue was resolved and then some. I was able to reset all my up and down stops to exactly where I wanted them! This is why I order all my window treatments from Smith and Noble - the excellent customer service throughout the "life" of the products.

We love our roller shades for our newly remodeled main bath. I first ordered swatches to see in the space.
Then, Audrey Savage easily walked me through the process of choosing the dimensions and attachment method, all over the phone, and it turned out perfect! Thank you Audrey!

Jeannine Clavell and Order 22968764
I ordered a custom curtain for my master bedroom. My only request was to be totally black out. They installed it and there was sunlight coming out. I was upset but Jeannine was so awesome and fixed it for me.
Jeannine did a wonderful job looking for a solution, then she ordered the piece, managed and tracked the order, made the new installment appointment, and was on top of each stage.
I did love my curtain but what I love the most was her attention, support and customer care. I am so thankful with her.
Marilyn Nguyen also helped me with the designed and the measurement.
Thanks so much for your help and wonderful curtain.

I have ordered from Smith & Noble several times over the years and have always been very pleased with the product. I do my own measuring and the treatments have fit every time. On this occasion, I was having trouble completing my order online, as the system was incorrectly prompting me, so I had to call to complete my order. The first time I called, a woman answered who was borderline rude and unhelpful; I could actually hear noise in the background and she did nothing to make the call clearer. I hung up and tried to complete the order myself again, to no avail, so I called back. This time, I talked to designer John McKay, who was super helpful and a delight. He made recommendations that caused me to modify my order and improve the outcome. He was very efficient and polite.

I am in the process of purchasing new drapes for the family room. I have requested samples 3 times. The samples came in good time and it was great to be able to compare them with each other as well as in the room.

Amazing service and extremely fast! I will be back as often as possible!