Smith Thompson Home Security Reviews 

462
•
TrustScore 4 uit 5

4,2

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Beoordeeld met 1 van de 5 sterren

I have had the WORST experience with Smith Thompson. They have made me jump through so many hoops to get my existing alarm system monitored by them and after their 4th visit, they finally said they d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I love their service! I used to use Smith Thompson when I lived in Dallas, and now using them here in San Antonio. Always a low price with fantastic service. Fortunately, in over 3 years of service,... Toon meer

Beoordeeld met 5 van de 5 sterren

Recently switched from ADT to Smith Thompson and very glad we did. Their technician, Clint, (Austin area), was prompt, professional, and knowledgeable. This is the 4th home/security system we have had... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Well done! Noel noticed a slow plug leak inside and tightened the plug. Heard noise from connector outside and check showed it low. Replacement was done quickly along with replacement of capacitor whi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

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For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.


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4,2

Goed

TrustScore 4 uit 5

462 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(462)

3 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Our experience with Smith Thompson Home Security

We are very happy to join Smith Thompson Home Security. My brother has been telling us about his long-term experience with them, and the monthly rate charge is so much less than what we have been paying Brinks Home Security for the last 30 years for the same service we now have with Smith Thompson. Their customer service person (Brittany) with whom I spoke was very friendly and helpful, and the service technician (Sean S.) was most helpful and friendly as well. We are so happy we are saving a little over $600.00 per year and that we have joined a company that cares about their customers -- that's very important to us.
Dinsmore Family
Arlington, TX

25 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Equipment upgrade

Today the tech was at our home to install upgraded equipment to our security alarm. He was here early within the window of time that was scheduled. He was very professional and completed the job within 15 minutes. Very pleased with Smith Thompson home security.

12 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Security!

We have been with Smith Thompson for 3 years now and we find them to be honest and excellent at what they do. We have been so pleased with our security service. I would highly recommend them for your home security and alarm monitoring service.

25 januari 2021
Review zonder uitnodiging
Logo Smith Thompson Home Security

Antwoord van Smith Thompson Home Security

We appreciate your long term business!

Beoordeeld met 5 van de 5 sterren

Great service an even better price

Great service an even better price. NOBODY in the DFW Metroplex can compete.

15 januari 2021
Review zonder uitnodiging
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Antwoord van Smith Thompson Home Security

Thank you much! There are several really good companies in the DFW area, but since we are fiercely independent and do everything in house, we really try harder. Very important things, like our 24 hour monitoring, are not sub contracted out, which is very common in our industry.

Beoordeeld met 5 van de 5 sterren

Awesome

Very excellent service easy to set up and use and very helpful.

13 december 2020
Review zonder uitnodiging
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Antwoord van Smith Thompson Home Security

Appreciate the kind words...and your business!

Beoordeeld met 5 van de 5 sterren

Smiththompson security is the best home…

Smiththompson security is the best home security we ever had. Customer servicer is top notch, the installation guy was really nice and professional. Would highly recommend. A+++

22 november 2020
Review zonder uitnodiging
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Antwoord van Smith Thompson Home Security

Thanks so much!

Beoordeeld met 5 van de 5 sterren

Troy Burleigh from Smith Thompson Pest…

Troy Burleigh from Smith Thompson Pest Control just finished his pest control and I highly recommend him as well as all the services provided by the entire Smith Thompson Family.

18 november 2020
Review zonder uitnodiging
Logo Smith Thompson Home Security

Antwoord van Smith Thompson Home Security

We're fortunate to have Troy, he's great! And thank you for your business!

Beoordeeld met 5 van de 5 sterren

Doors Replaced and System Down

We had some doors replaced and the result was an inability to set the alarm system. Our system is part old wiring and part wireless. We contacted ST support and got Aaron. He went through the protocols, gave me understandable directions, evaluated the system and came up with the problem. He immediately scheduled a tech and helped me to get the majority of the system back on line. Couldn't have been easier and more thorough. Thanks guys and gals.

8 november 2020
Review zonder uitnodiging
Logo Smith Thompson Home Security

Antwoord van Smith Thompson Home Security

Thanks for the kind words!

Beoordeeld met 5 van de 5 sterren

We have been so pleased with our…

We have been so pleased with our security service with Smith Thompson. As new homeowners, it was important to us to feel like we had quality security at an affordable cost, and Smith Thompson has proven to be all of that and more. The customer service is excellent, and we absolutely love getting to support a local business. We would recommend Smith Thompson to anyone and everyone!

5 november 2020
Review zonder uitnodiging
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Antwoord van Smith Thompson Home Security

Thank you, and appreciate the recommendation!

Beoordeeld met 5 van de 5 sterren

Awesome company

Awesome company, love their incentives of getting a free month for paying upfront and they have always had quick responses if/when the alarm goes off.

26 oktober 2020
Review zonder uitnodiging
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Antwoord van Smith Thompson Home Security

That's right! We offer an optional annual payment plan where if you pay 11 months, we give you the 12th free! And if you cancel anytime, we simply refund the unused portion, so nothing to lose. Thanks for your business!

Beoordeeld met 5 van de 5 sterren

Great Experience!

Our technician from Smith Thompson Home Security in Houston was very professional and walked me through the operations of the new security system, including the mobile app. I would recommend them for their low rate and professional services.

3 oktober 2020
Review zonder uitnodiging
Logo Smith Thompson Home Security

Antwoord van Smith Thompson Home Security

Thanks James, appreciate your business!

Beoordeeld met 5 van de 5 sterren

Smith Thompson Home Security has…

Smith Thompson Home Security has provided us excellent service, i would highly recommend them for your security and alarm monitoring service.

28 september 2020
Review zonder uitnodiging
Logo Smith Thompson Home Security

Antwoord van Smith Thompson Home Security

We appreciate your business!

Beoordeeld met 5 van de 5 sterren

Smith Thompson was very prompt

Smith Thompson was very prompt. The work was completed and we were extremely satisfied. Customer service was excellent. Love the pest control service also. We used someone else with many problems. It only took Smith Thompson once to correct our problem.

24 september 2020
Review zonder uitnodiging
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Antwoord van Smith Thompson Home Security

Thank you so much for trying our pest control too!

Beoordeeld met 5 van de 5 sterren

Great Company

Great Company! Has always been very efficient in
contacting us.
Love that we can pay our bill on-line now.
Thank You for your Service.

12 september 2020
Review zonder uitnodiging
Logo Smith Thompson Home Security

Antwoord van Smith Thompson Home Security

Thanks Patricia! Yes, the pay on line portal is getting better as well.

Beoordeeld met 5 van de 5 sterren

Reliable

Reliable, prompt, and responsive. Been a customer over 5 years, never any issues

10 september 2020
Review zonder uitnodiging
Logo Smith Thompson Home Security

Antwoord van Smith Thompson Home Security

We really appreciate our long time customers! Thank you much!

Beoordeeld met 5 van de 5 sterren

I have been very pleased with Smith…

I have been very pleased with Smith Thompson. I never leave home worried about someone breaking in to my home. Because I know this company will contact me immediately. We set off the alarm sometimes by mistake and they are calling one of our phone numbers to make sure that everything is ok asap. Their rates are cheap and I just love them.

7 september 2020
Review zonder uitnodiging
Logo Smith Thompson Home Security

Antwoord van Smith Thompson Home Security

Yes, our rates have been the same for over 42 years now. Thank you so much for your trust!

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