Smith Thompson Home Security Reviews 

Timely service after moving into our new home...very courteous and professional

I called Smith Thompson because I heard an advertisement and liked the price structure with no contract required. They came out and upgraded my keypads and re-connected all of my window and door sensors. They could not connect the fire alarms because they said that my house is not up to code with the number of fire alarms. So I purchased some standalone fire alarms for all of the necessary places and then they came back at no additional costs and connected my two hard wired alarms. I feel so secure knowing that they are monitoring my home for break-ins and fire 24 hours a day.

Quick and easy service! Price can’t be beat! Customer service was great also. Highly recommend

Used Smith Thompson since 2002. Just moved to a new home in Celina and they transferred service seamlessly and it's just like the same service I have been getting over the years. The team did not try to up-sell - I told them what I wanted and they delivered it. I did call several other companies for quotes and every one of them was almost double for the services I wanted, so I stayed with Smith Thompson. Remember - value is in the eye of the person making the payment and receiving the service, not the person making the commission!

Friendly, professional, and reasonably priced company that takes care if it’s customers and keeps our family secure.

We recently switched from another alarm company to Smith Thompson. So thankful we did. We discussed our options prior to them coming to our home so we knew upfront what the upgrade would cost. The technician arrived on time and was very courteous and knowledgeable! After looking at our system he informed us the price would be LESS than what they had quoted! Right then and there I knew that we had made a great decision. The panel we have is easy to work and the technician makes sure you know how to work everything before he leaves. The pricing is exactly what they show online. No hidden fees or increase when bill arrives. Do not hesitate to hire these folks. They go above and beyond for the customer.

Smith Thompson have
great customer service!
I have been with them for 8 years.

Smith Thompson made it easy to switch over from ADT – save me over $60 a month! The tech came out, was right on time, and had the whole thing wrapped up in about a half an hour. I love that they are local to Texas, and whenever I call, they are helpful.

the setup process was quick and easy, and the technician was explain me slowly and detail. I like the fact that it is no contract and we can cancel anytime. The only thing is the basic plan doesn't include a remote to turn on and off alarm. that's why it didn't get 5 star.

Great No Nonsense Service. It was so easy to get scheduled and set up for monthly service! Have loved having Smith Thompson Security protect our home and family.

After research and a few friend referrals, we chose Smith Thompson after our recent move. The install tech was very helpful(ADT was previously wired), and the install was quick and painless. I've only had to call a few times, and I appreciate being able to speak with someone local and not an answering service. We've had the service now for 6 months and love it. The price can't be beat either. I would recommend them for anyone looking for a good reliable security system. Thank you!

We decided to go with Smith Thompson after considering a variety of home security companies. Their install process was cheap and professional and their monthly monitoring fees are extremely reasonable compared to the competition.

I researched a lot before choosing a security company. Smith Thompson has the best prices by far. We also loved the representative who came out to install - very friendly and competent. You can tell when someone likes their job and company and it definitely seemed that way with Smith Thompson. Would recommend to anyone.

What a great change! I switched over and am so much happier with Smith Thompson Home Security. Before, I was getting ripped off. I wish I knew earlier what I know now. They are the best. From sales, to installation and service, they rock. Love this company!

We are a new family in the area and wanted to protect our home. We used ADT for more than 10 years, but wanted a personalized service. Found Smith Thompson Security is a local company with really good reviews and they took care of us as soon as possible. The installation process was a breeze, our technician was very knowable and explained easily how the system work.
Thanks Smith Thompson Home Security for making our home secure.

I had another home security company for 35 years, they kept going up up , until I met SMITH THOMPSON. I scheduled an appointment (at my convenience) a skilled technician came out did the job, i was so pleased , everything works "GREAT"
For the money , the excellent service , you just can't beat it !
Thanks Smith Thompson, marion
'

Smith Thompson is great! I was referred by family friend. The scheduling was easy and quick, no contract which is great. Our technician came and got it done very quickly and then took the time to explain everything!

Love this alarm company and the ease/convenience of the mobile app! It's really simple to use and gives me the feeling that I'm safe. Haven't had any troubles with this company so far!

My experience with Smith Thompson has been unbelievable. Everything from low price with no contract to wonderful customer service. I would highly recommend them.

Super happy with my new security company, Smith Thompson! I was referred to them by a friend. The tech who did my install was friendly and professional, and you just can NOT beat their monthly price!