Smokcigs Reviews 27

TrustScore 4.5 uit 5

4,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Fantastic experience from start to finish! The product quality is excellent, the pricing is very competitive, and delivery was impressively quick. What really stood out, though, was the outstanding... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordered 2x Japanese import RYO Golden Virginia 50g. Sent and received promptly with express post. Pouch packaging appears to be OEM. Clear outer sleeve and all pouch seals intact. Includes Gr... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service, live in central Queensland purchased on the 9th and arrived today 12th which is awesome as usually for anything to be delivered here takes longer even with express post.. Product... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

I ordered 25g and 50g roll tabacco. What I got is one package with 18g tobacco and another one contained 44g. Looks like guys are claiming total weight of the packages as net weight of tobacco. Qualit... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

Smokcigs is an Australian online tobacco store offering a wide range of premium cigarettes, flavoured cigarettes, roll tobacco and accessories at competitive prices. We stock popular international and Australian brands including Marlboro, Double Happiness and Manchester. Every order includes FREE EXPRESS SHIPPING via Australia Post, with most deliveries arriving within 1–2 business days. Our team is available via WhatsApp and email, and we back every order with a 100% satisfaction guarantee and a 30-day return policy. This website is strictly for adults aged 18 and over.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

27 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen gegevens bekend over review-uitnodigingen

Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Fantastic experience from start to finish

Fantastic experience from start to finish! The product quality is excellent, the pricing is very competitive, and delivery was impressively quick. What really stood out, though, was the outstanding communication throughout the entire process.
A special mention goes to Chris in customer service, who went above and beyond. When my preferred product was unavailable, he proactively reached out, presented alternative options, and guided me through the process, all in a timely, genuinely friendly manner.
Highly recommended, you won't be disappointed!

5 juni 2026
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Demian, thank you so much for this wonderful review! 🌟

We're absolutely delighted to hear you had a fantastic experience from start to finish. Providing excellent quality products at competitive prices, with fast delivery, is something we work hard at every day, so it means a lot to know it's being noticed!

We'll be sure to pass your kind words on to Chris. He truly is a fantastic member of our team, and it's great to hear he was able to help find the right solution for you in such a friendly and proactive way.

Thank you for your recommendation. We look forward to serving you again soon!

Warm regards,
The Smokcigs Team

Beoordeeld met 5 van de 5 sterren

Excellent Service & Experience!

Consistently great service. Excellent quality, reliable delivery, and great customer support.

Special thanks to Chris for always being so helpful and patient. 🙏

31 mei 2026
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Bella, thank you for the lovely review! We're so glad to hear you've had a consistently great experience with us. We'll be sure to pass your kind words on to Chris, it means a lot to the whole team!

Warm regards,
The Smokcigs Team

Beoordeeld met 5 van de 5 sterren

Excellent online service

Really fast delivery and exactly what I asked for.

11 maart 2026
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Gemma, really glad to hear it. Thank you for your continued support!

Beoordeeld met 5 van de 5 sterren

Excellent prices and super fast…

Excellent prices and super fast delivery. I’ve had no issues what so ever so far. The only thing is they run out of stock frequently and I have to buy elsewhere. 💯 recommend these guys

9 maart 2026
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Nicole, thank you for the kind words! We completely understand the frustration with stock availability and we're actively working to keep popular items stocked more consistently. Hopefully less out-of-stock moments for you going forward. See you soon!

Beoordeeld met 5 van de 5 sterren

Great!

Great! Easy to navigate website, same day posting and they actually do it. Prices are reasonable. Quick shipping. Order progress emails. I misspelled my own name and let them know but no reply. It didn't matter in the end, still arrived in good time.

12 februari 2026
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Denean, really glad it all worked out and arrived on time! Apologies for missing your message about the name, we'll make sure we're more responsive to those requests. Thanks for the feedback and see you on the next order.

Beoordeeld met 5 van de 5 sterren

They r legit

They r legit, I'm a bit suss on the companies that have a $200 minimum thankfully smokcigs don't do this, I only wish they offered the best prices I have found Dunhill for $110 if they could match this I would buy three cartons per week

30 november 2025
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi, glad we passed the legitimacy test! We hear you on pricing - our prices reflect current market availability and supply costs, which do fluctuate. We're always working to source stock at the best possible prices and hope to get more competitive on certain brands as supply improves. Cheers for your support.

Beoordeeld met 5 van de 5 sterren

Amazing customer service quick…

Amazing customer service quick responses for any help n communication prompt delivery can’t beat this company well done guys I have ordered half a dozen times n just good customer service well done guys 😊

18 januari 2026
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Maree, six orders in and still going strong - that means a lot to us! Thank you for the kind words and for your continued support. We'll keep doing our best to deliver the same experience every time.

Beoordeeld met 5 van de 5 sterren

I found the site by accident and…

I found the site by accident and thought I’d give it a go. So pleased I did. Deliveries arrive in one to two days no issues. Have been ordering weekly and never had an issue.

22 december 2025
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Carla, a happy accident! Weekly orders with zero issues is exactly the experience we want every customer to have. Thank you for your loyalty and see you on the next one.

Beoordeeld met 5 van de 5 sterren

I was a bit unsure buying online and…

I was a bit unsure buying online and not knowing if I would receive what I ordered, I was very wrong. Reached out and they replied and confirmed they would send my order, arrived less than 2 days later with exactly what I was after 🙏… Thank you Smokcigs for super fast service and delivery.

14 december 2025
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Theresa, we know the hesitation of buying online for the first time and we're really glad we could put that to rest. Thank you for reaching out to us and for giving us a chance - we look forward to serving you again!

Beoordeeld met 5 van de 5 sterren

I was sceptical at first

I was sceptical at first, having being burnt by a similar company, but I was extremely happy after my order actually arrived in the first place and in the expected time frame. I will definitely be using these guys again.

7 december 2025
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Wayne, we completely understand the scepticism and we're glad we could change that. Delivering on time and as promised is the bare minimum we aim for. See you on the next order!

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, live in central Queensland purchased on the 9th and arrived today 12th which is awesome as usually for anything to be delivered here takes longer even with express post..
Product bought was the tobacco 30gr. packed well, product is awesome so purchased another 4pkts today.
Will be a regular customer all the way from Central Queensland..😊

12 december 2025
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Azlea, Central Queensland in 3 days is a win! Really glad the delivery impressed and that you're happy with the product. Welcome as a regular - we'll keep doing our best to get your orders to you fast.

Beoordeeld met 5 van de 5 sterren

Incredibly happy with my experience

Incredibly happy with my experience. Ordered 2 cartons on the 2nd of December and they came on the 3rd. My order was exactly what I asked for. Definitely will use this website again.

3 december 2025
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Bec, ordered on the 2nd and received on the 3rd - that's what we're all about! Really glad everything arrived as expected and we look forward to your next order.

Beoordeeld met 5 van de 5 sterren

Good alternative to RYO Port Royal Original

Ordered 2x Japanese import RYO Golden Virginia 50g. Sent and received promptly with express post.
Pouch packaging appears to be OEM.
Clear outer sleeve and all pouch seals intact. Includes Green Rizla papers pack attached to the pouch. Sucks in air on first opening like one would expect from factory. Tobacco moist and compressed with no stray dregs which would indicate altered contents.

Haven't tried domestic retail GV to compare but the JPGV smokes like a stronger Port Royal Original.
Just as smooth and similar taste on the draw. Then sits slightly harsher and punchier in flavour afterwards.

All in all, no complaints.

13 oktober 2025
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hey, thank you for the detailed review! Really glad the product arrived promptly and in perfect condition. We appreciate you taking the time to share your thoughts on the quality - feedback like this is genuinely helpful. Hope to see you back soon.

Beoordeeld met 5 van de 5 sterren

My first purchase

My first purchase, so I Purchased just a couple of packets, just in case. Package arrived in 24 hours from Sydney to me in Melb. Exactly as ordered. This is a legitimate site and I appreciate the fast delivery. Will use again. 5 stars.

24 september 2025
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Stevens, thank you for giving us a try! Sydney to Melbourne in 24 hours is exactly what we aim for. Glad everything arrived as expected and we look forward to your next order.

Beoordeeld met 5 van de 5 sterren

Excellent company

I have tried other cig sites and tried Smokcigs with one carton only. Totally pleased with the service so ordered more. Great packaging and very speedy delivery. I'll be staying with them. Give them a try, you won't be disappointed.

23 september 2025
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Robyn, thank you for giving us a try and for the kind words! We're thrilled the packaging and delivery met the mark. We look forward to serving you again.

Beoordeeld met 5 van de 5 sterren

Exceptional customer service and product.

Exceptional service and great product. Customer service is 5* always responsive and very helpful. Fast shipping with tracking. Highly recommend.

11 september 2025
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Heather, thank you so much for your wonderful review! We're thrilled to hear you had such a great experience with us. Our team works hard to ensure every customer gets fast, helpful service and we're so glad that came through for you. Your recommendation means the world to us - we look forward to serving you again soon! 😊

Beoordeeld met 2 van de 5 sterren

Weight is not correct

I ordered 25g and 50g roll tabacco. What I got is one package with 18g tobacco and another one contained 44g. Looks like guys are claiming total weight of the packages as net weight of tobacco. Quality is more or less ok, but a bit too wet. 2 stars only because I got at least something

11 augustus 2025
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Hi Egor,

We've tried searching our customer list, but we weren't able to find your order. We want to be transparent and let you know that we don't alter the weight of packed and sealed packages, as they are shipped to you exactly as we receive them.

If you're unhappy with your product, please email or WhatsApp us with your order number, and we'll be happy to arrange a full refund or a replacement immediately. We are here to help make sure you are happy.

Beoordeeld met 5 van de 5 sterren

I have a great experience buy…

I have a great experience buy cigarettes here. All my order received will well done and great.i love shopping here it has a lot brand . The service reply so good and fast.i'm not regret shopping here.thanks alot

16 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional service

Excellent service, exceptional customer support, and postage is always very fast. Highly recommend!
Every order I've received has been spot on and never had a single issue 👌🏼

14 augustus 2025
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Appreciated.

Beoordeeld met 5 van de 5 sterren

Awesome service

Great service, always speedy delivery.
Would recommend

14 augustus 2025
Review zonder uitnodiging
Logo Smokcigs

Antwoord van Smokcigs

Thank you and blessing to have you with us.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer