SMTP Reviews 74

Absolutely crap.

They also charge and steal your money. Be sure to use a credit card and report the unauthorized changes . if enough people do, credit card networks will block the charges from others.... they customer support is absolutely shit.

Wow this company is a complete scam! They need to send me an email to cancel my account. What are you talking about??? I should be able to cancel my account right away.

A lot of overpromises and underdeliveries. I signed up for this service to improve the delivery of my emails. After installing the plugin with my developer, emails that used to go to my customers' inboxes ended up in their spam folders (including my own!). Since then, I have lost many contacts and received complaints from my own customers. Upon cancellation, SMTP required a 30-day notice and kept trying to retain me as a client, making cancellation difficult. They also don't issue refunds for unused services, so the 30-day cycle will still be billed. Beware, do your research before signing up with this company. They are greedy and extremely difficult to work with.

Won't refund 1 year of billed, but not active account. And on top won't cancel directly, but 30 days after you email them. Outdated and a shady buisnessmodel.

Their conduct of business is very unfair and disappointing. I was a long-time customer, and when I asked to close my account, they required a 30-day notice period so they could charge for an additional month.
It’s also worth noting that they offer very limited pricing tiers, which meant I was paying for far more than I actually needed. Fortunately, I’ve since found another provider that offers flexible email tiers, great service, and does not require this kind of unnecessary 30-day notice.

You cannot cancel your account directly. And they make it difficult to cancel and have a 30-day notice policy. This is ridiculous.

Worst experience with SMTP.com. I’ve been struggling with a login issue (I was locked out) for the past 1 month, but the team is useless. They weren’t able to help me, and after about 20 days they just stopped responding. Plus, their plans are very expensive. It’s better to use another SMTP service with better support. If you face any issue, their support is literally useless. There's no option to upload screenshots as proof otherwise i would have added those too.

Bad dedicated IPs. Overpriced and "dont give refunds" becuase the support doesnt have "access"

I used their service for a long time, 6-7 months in a row, 30 USD per month, but after that, I didn't renew the service cause I don't need that anymore, but now, when I need them again, they don't even let me log in, what kind of service is this?

My organization, a medium-sized company called Venterra, used SMTP.com as our external email sending provider for many years without incident. They offer great reporting, a simple but powerful UI, competitive rates, and prompt, knowledgeable support. As an infrastructure engineer with 20 years of experience, I would recommend their service to any small to medium-sized company. No fuss, no hassle, 10/10 stars.

tried to cancel, could not find how to cancel, nor downgrade to free whilst developing a product. had to email them and they had the audacity to tell me that I had to give them 30 days notice, after spending just as long looking for how to cancel.

My domain had a leak with spammers for 10 days, which led to my email sending out 30 mails a day. They suddenty blocked my account and told me nothing was to do about it because I was cold emailing. No will to let me explain what happened at all, and said no one in the company can help.

We used their email service for 5-6 days, but their system was unable to deliver emails to our clients' inboxes. So, we decided to cancel it. However, their website does not provide any option to remove the saved card or cancel the package.

I then opened a support ticket requesting account closure, but they responded that, according to their policy, the service must remain active and unused for at least one month before cancellation — which is an unreasonable rule, especially given the poor quality of their service. I only used the service for about 5–6 days, and yet they still don't allow the removal of the card from their platform.

The smtp service itself has intermittent failures that are reluctantly admitted after battering down the support door several times to find out why sites aren't sending emails. Worse still they have a plugin that was heartily sold to me as the Wordpress plugin when I started with them - this was supported gingerly at first, then, it still being on version 1 was entirely disowned by them - despite the plugin having all their branding and their site details and being published and distributed on the Wordpress platforms ... by them. They simply deny it now, having pushed me towards it and supporting it initially. This is not the best solution for Wordpress - in short it doesn't work ... use smtp2go who have their own simple plugin and a working (AND CHEAPER) service. Other solutions are out there but they involve using a 3rd party paid plugin + the SMTP service which works out at over double the price. ALSO nearly impossible to cancel, they literally make you jump through hoops, argue with you and when you explain your issue, deny it and expect you to continue with them for a paltry 5% discount that is still over double the cost of other solutions... OH AND doesn't work !!! Worse, they tie you in, despite the service having failed - they offer no complimentary service, and charge a 30 day cancellation. AVOID!

There were some kinks in the beginning, but they helped me resolve them. Working like a charm now.

Works well.
Never had an issue were I needed to reach out, so no news is good news!

The set-up process was very smooth and straight forward with wonderful assistance from their team. I average around 600+ emails monthly as someone who frequently communicates with clients and sends out financial statements. I have had no problems to date with their services.

Don't use these guys. Their SMTP delivery service is unreliable. I used them for six months and had at least three issues with deliveries. You're not able to cancel on their site but they make you go through a service call. Unprofessional.

No replies, none of my emails are sending in the last 12 hours from all domains, WP SMTP plugin tests on all sites are not sending. Support not available.

We signed up for SMTP.com services to serve as a relay for an on-prem exchange server, believing that it would offer a solid relay service for outgoing mail, using IPs that are actively monitored and managed. Nothing could be further from the truth, within a week IPs within the subnet they assigned us were in several RBLs, and they did nothign to remediate the issue. We opened a ticket and it took a week and a half to receive an actual repsonse, the response was to assign us a new IP but within a day it too was listed in a RBL.

Why pay them money, when they don't monitor their IPS and networks for listing in RBLs? When they offer very little support, and what they do have is so delayed.

We will be moving back to our own relay, and monitoring it with debouncer, it's far more reliable that smtp.com

The kicker, they want 30 days notice to cancel, so they ding us for an extra month of fees for nothing.

Good riddance.