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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Nicolleta, snappi employee at the snappi telephone center, was extremely helpful, where others never managed to solve my problem. Many thanks Nicoletta!!

Beoordeeld met 2 van de 5 sterren

This bank is only for Greek citizens. Permanent residents with an AFM and Adia Diamonis card can’t open an account, which totally defeats the purpose of online neobanking. When I called customer se... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The app is simple, payments are free and instant. Never had an issue with access. Support is outstanding—fast, helpful, proactive. From sign-up to daily banking, everything just works. The smoothest G... Toon meer

Beoordeeld met 1 van de 5 sterren

Titel: Sehr schlechter Kundenservice – keine Hilfe erhalten Ich bin sehr enttäuscht vom Service. Egal ob telefonisch oder über den Chat – man bekommt einfach keine richtige Hilfe. Die Mitarbeit... Toon meer

Bedrijfsgegevens

  1. Bank

Geschreven door het bedrijf

Snappi is the first European neobank headquartered in Greece. Snappi is built for people who believe banking should make life easier, smoother, and more human. We combine the trust of traditional banking with the agility of fintech in one seamless mobile app – this is the future of banking, designed for the way people actually live. Licensed by the European Central Bank, Snappi brings together the best of tech and cloud infrastructure, paired with 24/7 human customer support. Because we believe that while banking should be smart and seamless, it should also speak your language – with a human voice. So you can spend less time worrying about money, and more time on what truly matters.


Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

44 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 58% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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Beoordeeld met 5 van de 5 sterren

A digital bank that feels human

I have been using the app since its launch in the market with no significant issues - overall a very nice experience.
What really stands out, though, is the vibe. Snappi doesn’t just feel like another bank, it feels human. Clear communication, helpful support, and a brand that actually seems to care about its customers.
Keep going!

18 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

So Rude Employee that I stopped the process

Your employees are - intentionally - rude that I stopped the process. This is a typical Greek attitude for making a service to look niche. However, this is outdated nowadays with so many platforms available. Change your mind before it is too late. I have already informed 5 people of mine not to try open a snappy account and I will continue. Congratulations on your effort!

16 februari 2026
Review zonder uitnodiging
Logo Snappi Bank

Antwoord van Snappi Bank

Hello and thank you for sharing your experience with us.
We’re truly sorry to hear that the interaction you had with our team felt rude or unhelpful. This is definitely not the experience we aim to provide. Your feedback matters, and we take it seriously.
We’d really like to understand what happened and improve. If you’re open to it, our Customer Support team is available 24/7 at +30 210 4838000 so we can review your case and support you properly.

Beoordeeld met 1 van de 5 sterren

Aside that they require you to do live…

Aside that they require you to do live video call for verification with their rude customer service, in case they consider the place you are "Looks like an office" they do not proceed with the process with the excuse "our terms doesnt allow verification if you are in an office/work place" Sorry that we are working mate,we have nothing more important to do.

10 februari 2026
Review zonder uitnodiging
Logo Snappi Bank

Antwoord van Snappi Bank

Hello and thank you for taking the time to share your experience.
We’re sorry to hear that the verification process felt difficult and that the video call couldn’t be completed.
Our intention is to ensure a secure and smooth onboarding for everyone, and your feedback helps us improve the clarity of our guidelines and the overall experience.
Our Customer Support team is available 24/7 at +30 210 4838000 to review your case and assist further.
Thank you again for your feedback — it truly helps us get better.

Beoordeeld met 1 van de 5 sterren

I don't know who would trust their moneyt here

I don't know who would trust their money on this mobile only bank. Login not working, app is sluggish can barely type on chat and transfer funds might work might won't you never know. You can ask support for of couse and tell you they have technicall problems and "try untik it succeeds",

2 februari 2026
Review zonder uitnodiging
Logo Snappi Bank

Antwoord van Snappi Bank

Hello and thank you for taking the time to share your experience.
We’re sorry to hear that you faced issues with our app and we understand how disappointing this can be when you’re trying to use your account with confidence.
We’d really like to look into your case and help resolve what went wrong. Our Customer Support team is available 24/7 at +30 2104838000 and can review the issue directly with you.

Beoordeeld met 1 van de 5 sterren

They ask you to connect to your gov.gr…

They ask you to connect to your gov.gr account for what?

Why I have yo share with you this sensitive information?

AVOID THIS ONLINE BANK THEY ARE SCAM

31 januari 2026
Review zonder uitnodiging
Logo Snappi Bank

Antwoord van Snappi Bank

Hello and thank you for sharing your experience with us.
We’re sorry to hear that the verification process felt unclear — we understand your concern about connecting to gov.gr. This step is required strictly for identity verification and security, and no additional personal data is accessed without your consent.
We’d be happy to review your case and clarify anything that seemed confusing. Our Customer Support team is available 24/7 at +30 2104838000.

Beoordeeld met 1 van de 5 sterren

Δεν υπάρχει λόγος να ασχοληθείτε έκανα…

Δεν υπάρχει λόγος να ασχοληθείτε έκανα εγγραφή έκανα κατάθεση και μετά σου λένε δεν έκανες εγγραφή στην λίστα,ποια λίστα;

29 januari 2026
Review zonder uitnodiging
Logo Snappi Bank

Antwoord van Snappi Bank

Καλημέρα σας,
Θα φροντίσουμε άμεσα να εξεταστεί το περιστατικό σας και να σας δοθούν ξεκάθαρες οδηγίες από την ομάδα μας, ώστε να ολοκληρωθεί σωστά η διαδικασία.

Beoordeeld met 1 van de 5 sterren

ΔΕΝ ΔΙΝΟΥΜ ΠΟΤΕ ΤΑ ΛΕΦΤΑ ΤΗΣ ΕΓΓΡΑΦΗΣ…

ΔΕΝ ΔΙΝΟΥΜ ΠΟΤΕ ΤΑ ΛΕΦΤΑ ΤΗΣ ΕΓΓΡΑΦΗΣ ΜΗΝ ΑΣΧΟΛΗΘΕΙΤΕ ΚΑΝ

3 januari 2026
Review zonder uitnodiging
Logo Snappi Bank

Antwoord van Snappi Bank

Καλησπέρα σας, λυπούμαστε που η εμπειρία σας δεν ήταν θετική. Παρακαλούμε επικοινωνήστε με το τμήμα εξυπηρέτησης πελατών στο 2104838000 και θα χαρούμε να το συζητήσουμε ώστε να βρεθεί λύση άμεσα.

Beoordeeld met 1 van de 5 sterren

Αποτυχημένη αρχή …

Μετά από περισσότερο από 1 μήνα από την ταυτοποίηση, ακόμη αυτή μου ζητείται να την κάνω επιτακτικά. Συνεπώς αυτή η τράπεζα μου είναι άχρηστη και δε μου εμπνέει εμπιστοσύνη. Όσοι κι αν ασχολήθηκαν με αυτό το πρόβλημα δεν μπόρεσαν να το λύσουν. Και συχνά η εφαρμογή αποσυνδέεται και μπλοκάρει, χρειάζεται να τα ξανακάνω όλα από την αρχή. Έχω τη Ρέβολουτ, τί την ήθελα τη Snappi?

13 november 2025
Review zonder uitnodiging
Logo Snappi Bank

Antwoord van Snappi Bank

Σας ευχαριστούμε για το σχόλιό σας. Έχουμε ήδη ενημερώσει την ομάδα μας και θα επικοινωνήσουμε μαζί σας για να επιλύσουμε το πρόβλημα

Beoordeeld met 4 van de 5 sterren

μερικά προβλήματα

δεν στέλνει σε λογαριασμός με swift bic μονο σε IBAN ,δεν κάνει κλείσιμο λογαριασμού , δεν έχει αμφισβήτηση συναλλαγών ,και δεν κάνει κατάθεση από ΑΤΜ μέσω διας σαν ελληνική τράπεζα. δεν μου απαντάνε στο chat android app όλο με συνδέουν με εκπρόσωπο σας στέλνω email τίποτα , στο τέλος θα κάνω κατγκελεία στον συνήγορο του καταναλωτή.

Update Με το που έγραψα μου ζήτησε παραπάνω στοιχεία μέχρι και το ΑΦΜ έδωσα να δω αν θα προχειρίσουν σε κλείσιμο λογαριασμού μου.

Μετά από επικοινωνία ο λογαριασμός έκλεισε

11 december 2025
Review zonder uitnodiging
Logo Snappi Bank

Antwoord van Snappi Bank

Λυπούμαστε πολύ για την εμπειρία που είχατε και σας ευχαριστούμε που μας ενημερώσατε. Η ομάδα μας θα επικοινωνήσει άμεσα μαζί σας για να εξετάσουμε το ζήτημα και να βρούμε την καλύτερη δυνατή λύση.

Beoordeeld met 1 van de 5 sterren

Complete waste of time

Complete waste of time! Endless proceedure, having to start from scratch each time something goes wrong or freezes. Adverises in a few minutes, I spent numerous hours, to no avail! Plus constantly asking for further sensitive personal information! Keep away!!!

15 oktober 2025
Review zonder uitnodiging
Logo Snappi Bank

Antwoord van Snappi Bank

Hello and thank you for taking the time to share your experience.
We’re sorry the onboarding process felt long and that you had to restart multiple times. We understand how frustrating that can be.
We’d be happy to take a closer look and help you finish the process smoothly. Our Customer Support team is available 24/7 at +30 2104838000.
Thank you for your feedback — it helps us improve.

Beoordeeld met 1 van de 5 sterren

Παραπανω απο 2 χρονια αναμονη με πολλα…

Παραπανω απο 2 χρονια αναμονη με πολλα λογια στο παρασκηνιο για το τι λειτουργιες θα εχει μεσα το προγραμμα, το app μολις κυκλοφορησε πριν κανα 2 μηνες 07-10-2025. Και ειναι εντελως αχρηστο, καμια ιδεα απο εξωτερικο οπως ειναι το zilch η το clearpay.
Λογικα εσεις που το φτιαξατε εχετε πολυ εμπειρια απο σχεδιασμο και λειτουργιες. 0 αστερια.
Απλα πεταξατε μεσα ενα iban και ενα iris και ενταξει ειμαστε. Αχρηστοι

7 oktober 2025
Review zonder uitnodiging
Logo Snappi Bank

Antwoord van Snappi Bank

Γεια σου και σε ευχαριστούμε που μοιράστηκες την εμπειρία σου.
Λυπούμαστε που η εφαρμογή δεν ανταποκρίθηκε στις προσδοκίες σου μετά από τόσο μεγάλο διάστημα αναμονής.

Beoordeeld met 3 van de 5 sterren

Only for people in Greece

Only for Greek citizens leaving in Greece. That's not neobanking. Hope, soon to be available in UK.

22 september 2025
Review zonder uitnodiging
Logo Snappi Bank

Antwoord van Snappi Bank

Hi Dimitrios

Τhanks for taking the time to share this.

You’re right that, at this early stage, Snappi is available only to people who live in Greece and can complete KYC with Greek documents. We launched publicly just two weeks ago and are rolling out responsibly to meet regulatory requirements and deliver a great experience from day one.

International expansion is part of our roadmap, and opening beyond Greece is a priority we’re actively preparing for. (Our cards are designed to work globally wherever Mastercard is accepted once you’re a customer.)

We appreciate your interest and feedback. Please keep an eye on our website and channels for updates as we add new markets.

The Snappi Team

Beoordeeld met 5 van de 5 sterren

Zero Fees, simple banking from an app!

Highly recommended!! Finally all my banking needs handled from my phone and with zero fees! No queues in branches, no branches! Super friendly and easy to use. If you need help there's always a human to speak to should you want to!

1 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Game changer!

The app is simple, payments are free and instant. Never had an issue with access. Support is outstanding—fast, helpful, proactive. From sign-up to daily banking, everything just works. The smoothest Greek banking experience I’ve had!

6 september 2025
Review zonder uitnodiging

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