Snowdonia Cheese Co. Reviews 

My first impression with snowdonia cheese was impressive as it hsd a great website and item was dispatched very quickly.
It went down Hill from there .I was informed I had signed for and taken delivery of said cheese hamper .
I had definitely not.I was at work.
The box was chucked down on the floor .the driver did not even knock on my door as ring door bell footage saw it all.
He left the box and walked off leaving my unattended hamper in the middle of my drive in the rain.
I arrived home 8 hours later to find my parcel soaked wet through .on opening the box was wet through.the carboard boxes with pickles and biscuits were floppy with water.the card personally fir the recipient was soaked.cheeses wet ..
It was ruined.
I gave attempted contact with snowdonia and DHL .DHL said they were following delivery I structions
..there words its not put fault.
Snowdonia have sent generic ..thsnk you fur email.. contact within 24 hours .in 1 weel I have had no contact,no reply no new hamper sending nothing .
DHL equally as useless .left numerous voice messages and again no reply.
Custoner service is appalling avoid .

Placed an order start of November for delivery on 20th December and it was nominated day for delivery, I finally received my order on 24th December! After numerous emails , un answered messages and phone calls.No tracking information provided ,even though i asked for it. Very disappointing service, I won't be ordering again Im sorry to say. There's a serious lack of service whether its the courier or something else. It needs putting right!
29th December received partial refund and an email .Things still need to improve.

Excellent service for me. Ordered Sunday, delivered Monday. Spot on service.

Christmas hamper ordered on 12th December. Not received by 22nd so emailed Snowdonia. Sent me notification that the order was lost in transit and I would receive a refund in 10 days. Didnt communicate with me first to ask what I wanted to do about the situation. Given that it was obviously a Christmas gift I find this totally unacceptable. No effort made whatsoever to rectify the situation satisfactorily. Completely insincere apology and didn't care at all that I have been left high and dry with no hamper and almost £100 down for over 10 days and counting at Christmas. I found the brief explanation hard to believe - easy to say it is 'lost in transit' taking no responsibility at all for error.

ordered indulgent selection great presentation and great tasting cheese had a query about delivery emailed the company and got it sorted out next day will order again

They say order despatched and provided a DHL tacking number which Dhl does not recognise. Several emails and online messages have gone unanswered as was the phone when I tried ringing. I doubt the gift will be delivered before Christmas.
Edit, At 1am Christmas Eve morning DHL finally updated and they have the order, but remains to be seen if I get it on time. Upgraded to 2 star as still no replies from the company.
Edit 2 Will that proves me wrong, parcel delvered at 8.30am Christmas Eve, upgraded to 4 stars, took one off for poor customer service.

Despite numerous phone calls and emails with no response whatsoever( now totalling 14), disappointed to say the least is all one can say about this company. Ordered items on 8 December , dispatched by Snowdonia to the incorrect address, a shipping address NOT noted on the delivery form, although the order reference number is noted correctly. I’m now in the situation of no delivery and no contact with members of Snowdonia. My next missive will be to the directors Messrs Butler and Newton-Jones

Ordered in good time for Christmas and to date not received my order (2 hampers) despite having a tracking number from DHL which DHL doesn’t recognise. Emailed countless times and tried to phone which is pointless. Extremely poor service and wish I’d read the reviews before ordering.

EXTREMELY DISAPPOINTED! Ordered 2 hampers 6 weeks ago to 2 different addresses in 2 different counties. They should have arrived on the 20th. They did not. Today, 22nd December, we sent an email. No response. Then my husband managed to leave a voicemail with the order number. Suddenly, he received a refund for both hampers. No other contact whatsoever. Can only hope their cheese is better than the service provided. NOT happy…

Have been sent the wrong product and can not get hold of customer service to rectify the issue. I ordered an expensive wicker hamper as a Christmas present and a completely smaller and inferior cheese selection arrived. Disappointed is an understatement - avoid ordering from here at all costs as they cannot get orders right or be available for customer support when issues arise.

Ordered several weeks in advanced for two separate deliveries with a nominated delivery date. Both were late. One has only just arrived several days late and warm. The cheese is only ok, nothing special. Save the hassle and buy something from the shop.

Ordered a £200 hamper. Got an email with a DHL tracking link but clicking the link said parcel didn't exist and was with sender. After multiple email ping pong, they admitted that DHL had lost it (I have my suspicions that it was never even dispatched in the first place rather than lost) and that they would refund my order. Still waiting on the refund. Should have read the reviews.

Placed an order for Christmas presents and paid for named day delivery. The delivery didn't arrive and no explanation as to why. I have spent two hours trying to ring them and sent messages and emails with no reply.
Have sent email cancelling order and I hope to get a refund but have yet to hear from them.

TL:DR This is a good company with a good product that is well priced but is severely let down by their choice of delivery companies.

First purchase was 2023 of their £200 hamper. The delivery company was DX Express. It was a nominated delivery day. That day came and passed, then the following day was missed. I called them up and said I'll just pick it up from the depot.

After waiting for 1 hour they finally wheeled it and the box was soaked in oil. Clearly the bottle of olive oil inside had smashed. I took lots of photos. I refused to take the package and it was returned to sender. I asked for a refund and it was granted.

Second was 2024, same hamper. This time of arrived ontime and in 1 piece. Parents were happy.

I thought maybe the first time was the anomaly, maybe I was unlucky so I ordered again this year. Again for the same hamper, again nominated for delivery on a specific day. But this time was a disaster again.

The company they are using now is DHL, I had specified a delivery for the 15th. I had a postage notification for the 14th and it arrived early in the AM at the depot. Nothing arrived on the 15th, I called, they said it would be on the 16th, nothing arrived in the 16th, I called again, stressing that this is a food item, it's perishable.

I was contacting Snowdonia with what was going on and they kindly said they would send out another hamper as a replacement and this second one, despite arriving at the depot in the early AM was still delayed for 3 days.

When the hamper finally arrived you could tell it had been transported poorly. Nothing was broken however all the items in cardboard were all bashed and dented badly. The bottle of port comes in a cardboard tube with a metal cap on top. The metal cap was blown out in the middle from the bottle repeatedly being bashed against it from the inside. Kind of ruins the overall presentation when opening the hamper.

The company is good, their customer support is a bit slow. Forget about trying to call them they never pick up, it goes to voice mail eventually but don't bother leaving a message because they don't call back.

They do respond by email eventually (within a few days), and I have to give them credit for trying to sort out my problem.

I don't know what it is with their delivery companies but it's really letting them down.

I would happily pay more for other delivery options that don't suck.

I ordered some products on the 15th December. That evening I received an email to say it has been dispatched 24hr tracked with royal mail. Since then the tracking hasn't changed royal mail still say waiting for sender.

I have called multiple times to not be answered, I have left voicemails and also sent emails to have no reply also. I understand it's busy due to the time of the year but the website still states order until 22nd in order for Christmas delivery. I ordered on the 15th and still do not have my order. Shame as it was a Christmas gift.

Placed my order 5 days ago expecting delivery for the weekend as I was told delivery was 2-4 days. Gift never turned up. I contacted them on day 4 and it was only on day 5 that they sent my order out. This was a gift for someone I won’t now be seeing for a while so they won’t be getting a Christmas present. I am not at all happy with the customer service of this company.

On 7th November, I placed an order for Christmas cheeses, chutney, oil and vinegar, and seleted the delivery date of 18th December. The company sent me a shipping notification on the 17th. DHL then emailed to inform me my delivery would arrive on the 18rh. It didn't. As this was a Thursday, I contacted Snowdonia by email, in the evening after waiting all day for the delivery. I hoped that Friday would give Snowdonia chance to chase my order from there side. I also raised concerns about the refrigeration of my order. I received an email response from Snowdonia to advise ice packs would last 72 hours. Friday 19th, no delivery. I emailed Snowdonia again. I tried to contact DHL, but again, no phone number, and there automated system allowing for redelivery offered Monday 22nd as the earliest, which would mean my order would have been on ice packs for 5 days. I emailed Snowdonia again asking for a refund. Today is Sunday and my son as just accepted the parcel. Tomorrow is Monday 22nd and I will be making a formal complaint to Snowdonia. All in all, extremely disappointed in the customer service given by Snowdonia. I ordered in November, and reading the more recent reviews would have affected me making my order. It does not matter how good a product Snowdonia have if they cannot ensure it gets to a customer in peak condition. If their customer service, does not support customer, do not apologise (a gold standard), or offer help or solutions. Besides taking out human interactions like being able to speak on the phone, (which would be a great de-esscalationary tactic). Let's see what they say (write) tomorrow. So my experience review stands as 1 star.

I ordered 4 different cheeses: black bomber, green thunder, beech wood and pickle power. They were ordered on the 16th, arrived on Thursday 19th December and were well packaged and delivered safely. I received emails confirming delivery date and ETA and received the cheeses as promised.
I opened them all yesterday and served with crackers for lunch with my elderly parents. Each cheese was absolutely superb and worth every penny. We thoroughly enjoyed every bite. I've never had such melt-in-the-mouth, delicious cheeses and will definitely be ordering again.

Very disappointing experience with your company. Ordered 11 items items for a Christmas present. One item missing and one other box damaged. The items looked like they were just thrown in the box and were not protected well at all. Emailed customer service who responded within 24 hours offering an apology and saying missing item was being sent today. We’ll see if it turns up now. Absolutely no mention of the damaged box from items having just been thrown in box with very little protection to stop damage during transit. Wish I’d have read the recent consumer reviews which make pretty poor reading before placing my order now. I won’t be ordering again from this company and would advise others to avoid if you value your items being delivered in a gift worthy condition. I can see the company responses about taking on feedback of consumers about recent issues, but it only helps the customer if you actually act on what people are saying !!

I read so many excellent product reviews but so many so-so contact reviews. All I can say, having used Snowdonia Cheese for the first time, is that both their products AND their contact services are beyond criticism. Their kindness, professionalism and sheer determination to ensure my order was handled as only a quality company can has ensured my participation in the future. 5 star. MICHAEL.