I ordered and paid for garden furniture, and I received emails with the invoice and tracking number, so I was very confident that my order would arrive. However, a week after the delivery date, my ema... Toon meer
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1. Patio Furniture not delivered after 5 weeks 2. No respose since order confirmation or to chase emails 3. Dispatch note, refers to LaserShip, who were bought out by OnTrac and do not operate b... Toon meer
Total scam company!! Same as all the others,order confirmation, fake tracking details that don't change with LaserShip. AI response from 'Alice' within 6 mins of sending an email at 11pm. No response... Toon meer
As many others have noted, this company is a complete scam. Ordered garden furniture, received confirmation email, received tracking info and order delivery date, but of course it didn’t arrive! No r... Toon meer
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Poor standard of service /Customer Service
I ordered an Ovel Rattan Dining Set at the cost of £799.95 on the 13th June 2025, with the delivery date being given as between 20-25days . The delivery failed to arrive I tried calling the company, left voice mail messages and tried to track my delivery on line with no job. It was only when I threatened to have my bank investigate this company with a view to getting a full refund did I get a reply on the 17/07/25, giving apologies and claiming a break down in communication. I was advised the the order would now arrive on the 27th August which was totally unacceptable. I then asked for a full refund to then be told by someone called Emma that this was an error and it would in actual fact be delivered on the 27th July 2025, but surprise, surprise this never happened. It appears that Snug staff are a bit flexible with the truth please not waste your money on this company. At time of writing no furniture or refund. As at the 11/08/25, still witing for full refund. So Angry !
28 juli 2025
Review zonder uitnodiging
Scam Scam Scam
Verdict is guilty of scamming The Jury is out on this company, I'm very impressed with communication but not convinced it's a real company. If the furniture arrives when it should then a true and honest review will be left. It didn't arrive. In the meantime I'm not sure as a request for a phone call from snugs garden was declined via email. My order number was 999, which either a coincidence or very suspicious????? Emails bounce back now avoid at all costs.
6 juli 2025
Review zonder uitnodiging
No order confirmation email received, concerned whether this is a real company
No order confirmation email received after paying for the goods. on closer inspection the website isnt constructed properly, and the mobile number associated with the company is associated with multiple other companies all containing the word Snug somewhere. The website says they have been trading 16 years yet on companies house the company was set up only a short time ago. Only 5 reviews on here , all positive and written within a couple of days of each other.
I have paid for my furniture and would be grateful if someone from Snugsgardens would get in touch to reassure me that this is not a scam and that my furniture will be delivered. There is no answer on the phone number associated with the company. many thanks.
17 juli 2025
Review zonder uitnodiging
Antwoord van Snugsgarden
Hi Jane,
Thank you for your review — we're very sorry to hear that your experience so far has caused concern, and we completely understand how unsettling it can feel when communication isn’t as clear as it should be.
We’d like to reassure you that Snug Gardens is a genuine company, and your order is safe and currently being processed. We sincerely apologize if you didn’t receive an order confirmation — we have found that sometimes our emails land in spam or may be blocked due to small typos in the address. We’d be happy to resend your confirmation and tracking details right away — please contact us at info@snugsgarden.com with your full name or order number.
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