The store was well set out and inviting, the staff were friendly and helpful and gave us space and time to consider our choice. Special thanks to Raza at the shop in Brent Cross who was superb and gav... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB
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Lees wat reviewers zeggen
Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... Toon meer
Bedrijf heeft geantwoord
We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... Toon meer
Bedrijf heeft geantwoord
I had a great experience with Sofology! The loan process was remarkably quick and straightforward, and their customer service was efficient and helpful. Everything went smoothly from start to finish.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, Verenigd Koninkrijk
4,7
Uitstekend
3K reviews
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Raza was incredible
Raza was incredible. He guided us through the best sofa configuration for our space and personalised the choice based on our needs. Highly recommend!
16 november 2025
Antwoord van Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The customer Service from Jimmy was…
The customer Service from Jimmy was amazing. He answered all my questions was extremely patient and helpful. With the help from him I know I picked the right sofa.
15 november 2025
Antwoord van Sofology - Brent Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Staff were friendly and welcoming
Staff were friendly and welcoming, no t pushy for us to buy and showed interest in our thoughts. Good choice and designs.
13 november 2025
Antwoord van Sofology - Brent Cross
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent service
Excellent service. The staff were very helpful all the way through and weren't trying the hard sell on us. They allowed us time to look through the different options and come to our own conclusions. Clearly high quality options when compared to the other retailers we went to.
16 november 2025
Antwoord van Sofology - Brent Cross
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Antwoord van Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Excellent experience
Raza was really, personable, helpful and really knew his stuff. We ending up buying exactly what we were looking for and we are chuffed with our purchase. Big thank you to Raza and Sofology 🙂
16 november 2025
Antwoord van Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Raza. Have a great day 😊
Amazing service from Jimmy at Brent…
Amazing service from Jimmy at Brent Cross. He was very patient and answered my parents questions, very helpful.
15 november 2025
Antwoord van Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Always great service
14 november 2025
Antwoord van Sofology - Brent Cross
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Good choice and helpful staff
My husband and I visited recently as were looking for accent chairs. I had already found the one on the website that I wanted my husband to try. The staff member was helpful though I did all the selling to my husband 😂 We were treated respectfully and with patience. Had there been some tea/coffee available/offered I’d have given 5 stars.
10 november 2025
Antwoord van Sofology - Brent Cross
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
I phone the sale team and was conned in…
I phone the sale team and was conned in two buy leather kit at 64 pound and was one ,im trying to get my money back and get something i would
19 oktober 2025
Antwoord van Sofology - Brent Cross
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Antwoord van Sofology - Brent Cross
Hi there, thank you for your review. Another great review for Raza, we will make sure to pass this on! Have a nice day.
Jimmy was very polite and helpful very…
Jimmy was very polite and helpful very much appreciated 5 star service :)
11 november 2025
Antwoord van Sofology - Brent Cross
Hi there, thank you for your review. Another great review for Jimmy, we will make sure to pass this on! Have a nice day.
Great Service
We bought some new sofas from Sofology in Brent Cross today. We were very well looked after by Raza who was extremely knowledgeable and very patient, allowing us as much time as we needed to make the right choices. We are returning customers as the furniture is high quality and there is always a great range of products in the store.
11 november 2025
Antwoord van Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Raza. Have a great day 😊
Great customer service and buying experience
Went to Sofology Brent Cross to look for our sofas after a refurb. Raza looked after us incredibly well, wasn’t forceful and made sure we had all the information before deciding on what to go for. Would recommend Sofology purely based on his customer service.
8 november 2025
Antwoord van Sofology - Brent Cross
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
The staff who served us are very great
The staff who served us are very helpful and polite.
I was very grateful for their help
9 november 2025
Antwoord van Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Highly recommend! Quality products.
I would recommend this branch of Sofology. The staff are knowledgeable, friendly and all willing to help. I found what I was looking for and anything I wasn't sure about was dealt with.
My only negative is that there are no discounts and no freebies to entice customers to spend more or seal the deal.
8 november 2025
Antwoord van Sofology - Brent Cross
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Sajjad Was brilliant
Sajjad Was brilliant. He was incredibly informative and was caring and interactive with our daughter. We are very happy with our purchase and look forward to receiving it.
8 november 2025
Antwoord van Sofology - Brent Cross
Hi there, thank you for your review. Another great review for Sajjad, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Philip was amazing and so helpful
Philip was amazing and so helpful. Made the experience very exciting and funny.
4 november 2025
Antwoord van Sofology - Brent Cross
Hi there, thank you for your review. Another great review for Philip, we will make sure to pass this on! Have a nice day.
Mariana was very knowledgeable and…
Mariana was very knowledgeable and helpful from start to finish. She helped us make the best decision that suited our needs.
7 november 2025
Antwoord van Sofology - Brent Cross
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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