Sofology - Brent Cross Reviews 

2.821
TrustScore 4.5 uit 5

4,7

Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The store was well set out and inviting, the staff were friendly and helpful and gave us space and time to consider our choice. Special thanks to Raza at the shop in Brent Cross who was superb and gav... Toon meer

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Beoordeeld met 5 van de 5 sterren

Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... Toon meer

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Beoordeeld met 5 van de 5 sterren

​We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... Toon meer

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Beoordeeld met 5 van de 5 sterren

I had a great experience with Sofology! The loan process was remarkably quick and straightforward, and their customer service was efficient and helpful. Everything went smoothly from start to finish.

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Zitbankenwinkel
  2. Meubelaccessoires
  3. Meubelwinkel
  4. Woonwinkel
  5. Woonkamermeubilairwinkel
  6. Stofferingszaak

Geschreven door het bedrijf

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contactgegevens

  • Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, Verenigd Koninkrijk

4,7

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(2.821)

18.968 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Incredibly comfortable sofa, classic design

Sofology clinched it for me because they have classic styles amongst all the bling which is fine but not my thing, even more importantly the one I chose (Hackney 4 seater sofa with memory foam)) is incredibly comfortable (so end up sleeping on it sometimes).
Plus they offer an interest free finance option which I chose over 2 years.

7 mei 2025
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Antwoord van Sofology - Brent Cross

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. The Hackney is a lovely choice! Have a great day 😊

Beoordeeld met 5 van de 5 sterren

Vast selection of sofas at every price…

Vast selection of sofas at every price range and styles not available at other furniture shops. Sales staff Junaid is very helpful and friendly. Had good knowledge on the sofas we chose and went clearly through the finance procedure

18 februari 2026
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Antwoord van Sofology - Brent Cross

Hi there, thank you for your review. Another great review for Junaid, we will make sure to pass this on! Have a nice day.

Beoordeeld met 5 van de 5 sterren

Amazing service!

Amazing service!

18 februari 2026
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Antwoord van Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Beoordeeld met 5 van de 5 sterren

Brent Cross

Marijana at the Brent Cross branch, very honest clear and helpful with our sofa shopping journey.

16 februari 2026
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Antwoord van Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Beoordeeld met 5 van de 5 sterren

Lovely staff.

Raza talked us through all the options available to us, why they would benefit us and discussed our concerns in detail. He helped us decide what would work best for our family and our home. He was super friendly from the moment we walked into the store. Thank you Raza!

19 februari 2026
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Antwoord van Sofology - Brent Cross

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Beoordeeld met 5 van de 5 sterren

The service was professional and…

The service was professional and friendly. We were given clear information on a range of questions and time to consider options.
We ended up buying on the spot!

17 februari 2026
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Antwoord van Sofology - Brent Cross

Thank you Mr Burton

Beoordeeld met 5 van de 5 sterren

Great service

Helpful service and accommodation

15 februari 2026
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Antwoord van Sofology - Brent Cross

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Beoordeeld met 5 van de 5 sterren

All good

All good. Friendly and helpful staff with no heavy sale. Allowed to browse freely.

31 januari 2026
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Antwoord van Sofology - Brent Cross

Thank you for awarding us 5 stars :-)

Beoordeeld met 5 van de 5 sterren

Review of buying experience

The staff at Brent Cross took tine to help us match the sofa fabric and colour with the paint and carpet sample we had, and helped us choose the correct sofas to suit our room. At no time did we feel under pressure to buy, and there was no hard sell from the staff.

8 februari 2026
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Antwoord van Sofology - Brent Cross

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Beoordeeld met 5 van de 5 sterren

The 2 managers

The 2 managers, Halel and Saj, helped us all the way

5 februari 2026
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Antwoord van Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Beoordeeld met 5 van de 5 sterren

Mariana was excellent in assisting us…

Mariana was excellent in assisting us help choose the entire package for our sofa

6 februari 2026
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Antwoord van Sofology - Brent Cross

Thank you so much for taking the time to share your experience and for leaving such a positive review about the excellent customer service you received during your visit to Sofology. We’re thrilled to hear that our team provided you with the level of service you deserve, and your feedback truly means a lot to us. Knowing that you had a great experience encourages us to keep delivering the best possible service to all our customers. If you have any further comments or need assistance in the future, please don’t hesitate to reach out. Your support is greatly appreciated! 😊

Beoordeeld met 5 van de 5 sterren

Great experience detailed information…

Great experience detailed information about my purchase from Mariana

3 februari 2026
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Antwoord van Sofology - Brent Cross

We are very pleased to hear that you have had a great experience while ordering with us. Thank you for taking the time to give us your feedback. 😊

Beoordeeld met 1 van de 5 sterren

Lied too when ordering the sofa

Lied too when ordering the sofa, then it takes 3 days to get a response after contacting, while the staff are friendly on the phone there hands are tied unfortunately

21 januari 2026
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Antwoord van Sofology - Brent Cross

We are sorry to hear that you are unhappy Darren. Please email you details to social.media.complaints@sofology.co.uk and we will take a look into this.

Beoordeeld met 5 van de 5 sterren

Staff member was very polite and…

Staff member was very polite and friendly. Made sure that I had all the measurements correct and gave me alternatives and explained everything to me in great detail! Very welcoming experience

2 februari 2026
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Antwoord van Sofology - Brent Cross

Thank you for taking the time to leave a 5-star review!😊

Beoordeeld met 5 van de 5 sterren

Friendly knowledgeable staff and great looking sofas

I had a great experience here choosing a new sofa. The staff were friendly and I didn’t feel any pressure to buy. Raza introduced himself and then left me to browse alone which was much appreciated. Once I had settled on a sofa, Raza’s knowledge of the product was invaluable and helped me to decide on colour, size etc… in a fraction of the time it would have taken me to decide on my own. I highly recommend the Brent Cross Sofology store. Amazing Sofas and great staff. Thank you Raza!

28 januari 2026
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Antwoord van Sofology - Brent Cross

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Beoordeeld met 5 van de 5 sterren

Great experience at Brent Cross…

Great experience at Brent Cross Sofology. Really good selection of sofas and helpful sales people who aren’t pushy.
Jay was really friendly and helpful when it came to placing our order.
Looking forward to receiving our Sofas in due course.

1 februari 2026
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Antwoord van Sofology - Brent Cross

Thank you for sharing Mrs Rasheed

Beoordeeld met 5 van de 5 sterren

Extraordinary service

Extraordinary service with an interest in ensuring satisfaction and not just selling a sofa. Definitely recommend talking to Raza

1 februari 2026
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Antwoord van Sofology - Brent Cross

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Beoordeeld met 5 van de 5 sterren

Productive visit with ordering Sofa…

It was quite pleasant and informative visit with Mariana. She explained patiently everything and answered all our questions. We placed the order at the end without feeling pressured.

1 februari 2026
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Antwoord van Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

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