Excellent service. Sales person Ethan was polite, patient and did not press for sale. We got enough time with very thoughtful and engaging discussion to finalise our order.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
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Lees wat reviewers zeggen
Friendly and knowledgeable team. As we entered we were approached and pointed to areas where we could find the type of sofa we were looking for. We were left to look around on our own with no pushy s... Toon meer
Bedrijf heeft geantwoord
Felt a bit rushed, felt sales person was eager for a sale,was only asked did I have any questions after agreement was signed but must add he was polite,can understand eager for sale in the present cli... Toon meer
Bedrijf heeft geantwoord
Great service and experience in the store. Storm was welcoming from the start. Once we told her what we were looking for, she was very knowledgeable and directed us to the sofa that we actually ended... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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Great choice
Having just what I was looking for, the sales assistant had the knowledge and experience to be able to answer all the questions I had honestly
27 oktober 2025
Antwoord van Sofology - Cambridge
Hello, we are very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
Very helpful and took time to explain…
Very helpful and took time to explain options to us.
23 oktober 2025
Antwoord van Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very good staff
Your staff member Ethan was great .Very helpful and not at all pushy .
19 oktober 2025
Antwoord van Sofology - Cambridge
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Very helpful and informative.
Ethan was very helpful and made choosing our sofa very straightforward.
21 oktober 2025
Antwoord van Sofology - Cambridge
Thank you so much for taking the time to leave us such a wonderful review!
Non-aggressive sales team and…
Non-aggressive sales team and knowledgeable individuals.
18 oktober 2025
Antwoord van Sofology - Cambridge
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience at Sofology. We look forward to welcoming you back to our store in the future!
Helpful and knowledgeable
Helpful and knowledgeable. I was given information of the sofa of interest and spent the time to show features and specs
4 oktober 2025
Antwoord van Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great customer service
Great customer service - Rai was so friendly and helpful! Clear explanation of all aspects of our purchase including finance options.
10 oktober 2025
Antwoord van Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Ethan was a credit to the company
Very relaxed atmosphere in Cambridge shop and we were able to browse. Ethan was very polite and helpful and a credit to Sofology.
10 oktober 2025
Antwoord van Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent service. We dealt with 2 sales guys in Sofology…
We dealt with 2 sales guys in Sofology who were both very helpful without being pushy. We couldn’t ask for better service and would definitely recommend Sofology.
8 oktober 2025
Antwoord van Sofology - Cambridge
What an amazing review, thank you so much for taking the time to write this 😊
Listened to what I wanted advised on…
Listened to what I wanted advised on layout, wasn't pushy and very helpful
8 oktober 2025
Antwoord van Sofology - Cambridge
What an amazing review, thank you so much for taking the time to write this 😊
Antwoord van Sofology - Cambridge
What an amazing review, thank you so much for taking the time to write this 😊
Antwoord van Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review!😊
Ethan could not have been any more…
Ethan could not have been any more helpful a true 5 star performance
28 september 2025
Antwoord van Sofology - Cambridge
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Excellent service
Excellent service , advice and information. . Friendly and professional, plenty of time to discuss options , no pressure at all , no persuasion , so I was able to make a decision in my own time on this large purchase xx very pleased with the service i received . Thank you .
27 september 2025
Antwoord van Sofology - Cambridge
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Exceptional help but only when asked…
Exceptional help but only when asked for. I was NOT harassed and enjoyed the experience.
23 september 2025
Antwoord van Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
We went to look at sofas [no surprises there!]
We went to look at sofas [no surprise there then] at Sofology on Sunday last weekend. We were assisted by Ethan, who was really excellent - very knowledgable, full of useful information, helped us work through our decisions, made the sofa choosing a thoroughly enjoyable experience!
21 september 2025
Review zonder uitnodiging
Antwoord van Sofology - Cambridge
Thank you for choosing Sofology Martin :-)
bought a sofa
we were well looked after but not jumped on straight away, which made a nice change
14 september 2025
Antwoord van Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
This is the second piece of furniture…
This is the second piece of furniture that I have bought from Sofology and once again the service in the shop was impeccable. My husband and I were free to walk around to look and then when we said what we wanted the salesman was very knowledgeable and was there to help when we wanted to purchase.
12 september 2025
Antwoord van Sofology - Cambridge
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
A smooth and enjoyable purchase through Ethan
Ethan was so helpful. He broke everything down for us, took the time to explain and help us make our choice and didn’t rush us to make our decision even though it was almost closing time! He made our purchase an incredibly smooth and joyful one. Thank you!
14 september 2025
Antwoord van Sofology - Cambridge
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Ethan for you, have a great day.
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