Sofology - Cardiff Reviews 

We entered the store and was greeted by Jake, who left us to browse at our leisure. We made our decision after considering our options at home. We went back to the store and was greeted by Jake again. He say with us, offered us refreshments and took out order ensuring we understood each step. We left the store feeling that this had been an enjoyable experience with no pressure to buy. The range of sofas is extensive and we felt we had made a good decision. I can honestly say this was a first rate service and Jake is an excellent sofologist (his job title). Thank you for everything we will certainly be recommending your company.

When we initially entered the store, a young lady by the name of Aggy introduced herself asked us if we'd been there before we hadn't so she explained a few basic things and left us alone to our own devices. She also asked us if if we wanted a tea or coffee. When we had decided on the sofa we liked, we managed to get hold of Aggy to ask her some questions of which she was very helpful. Throughout our time there, there were no pressure sales and everybody was very helpful.

Wonderful support and advice from Leigh Mitchell. He gave us as much time as we needed, providing technical and practical advice.
A very professional experience.

Staff really informative, but also left you to browse. Phil was great during the buying process.

Absolutely amazing customer service. Was welcomed by very nice people offering coffee and water for the dog on arrival. Really friendly staff towards our dog. This made us feel very welcomed. Sales person named Leigh… was really helpful, professional and pleasant person to deal with. This is second time we have purchased from this store, and both occasions were great! Highly recommended!

Fantastic experience at Sofology today, we were just meant to be window shopping but came out with a gorgeous Sofa. Leigh from the Newport Road store in Cardiff was amazing. Gave us advise but left us to explore and then was on hand to answer our questions, sat with us and made the purchase as smooth as possible and was even treated to a fab cup of Decaf tea, highly recommend Sofology and Leigh in branch. Thanks so much

Great experience in store by the 2 colleagues who served us

Super helpful salesperson! Very kind, clear, and to the point. Couldn't have asked for better.

Phillip was very helpful and friendly when we arrived at the shop.

Phil was super helpful and a great asset to your company.

Very helpful service . Informative friendly.Great service from Jake

The staff were very helpful but not pushy and over bearing.
Jake made the process very easy.

The lady we sold us the sofa was extremely helpful and very polite

Could find any fault, service was super, assistants were very polite and knowledgeable, the whole experience of buying something I wanted was memorable.
Abby that served me was fantastic, explaining everything. Nice to spend my money with a firm that shows some respect for their customers.

Supberb service. Jake what a fantastic salesperson 11 out of ten.
The rest time will tell.

Leigh was absolutely brilliant. He explained everything thoroughly and was a complete pleasure to deal with. A five star employee.

I went the Cardiff Store, the staff were excellent and very professional. They have quality sofa’s with a wide range to choose from

The 2 ladies that assisted me were patient, honest and very pleasant, which helped me such a lot.
They were both very understanding of my mobility needs, following a major stroke last year. It made the whole experience far less painful, so, a huge thank you!

Jake was very helpful and informative

Visited the store at Cardiff on 9th Jan. Staff were really helpful and not pushy at all. We found a few we liked and had advice from Jake on the different ones. We were left in peace to then make our decision and put an order in for the ‘Drift’ range. Great customer service, cannot fault them. Can’t comment on the settee yet but staff at store were great.