We visited to browse. Salesman was polite and friendly. Greeted us as we entered and told us a few important things about the products and then invited us to take our time and look around. Any questi... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit C, Seager Retail Park, Newport Road, CF23 9AA Cardiff, GB
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Lees wat reviewers zeggen
We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... Toon meer
Bedrijf heeft geantwoord
We ordered Waldorf sofa as our choice of color and size. It feels comfortable and relaxing. FItting was done professionallyin Perfect way. Removed and cleared all the stuffs comes with it. Felt tire... Toon meer
Bedrijf heeft geantwoord
Fantastic experience at Sofology today, we were just meant to be window shopping but came out with a gorgeous Sofa. Leigh from the Newport Road store in Cardiff was amazing. Gave us advise but left us... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit C, Seager Retail Park, Newport Road, CF23 9AA, Cardiff, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The store representative at the was Jake…
The store representative was very knowledgeable and supportive without being pushy and was very positive about the product we were interested in.
10 januari 2026
Antwoord van Sofology - Cardiff
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Amazing customer service
Amazing customer service! Very knowledgeable and so friendly! We had help from Jake, anti and aggy.
10 januari 2026
Antwoord van Sofology - Cardiff
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Great customer service
Great customer service received in store from Aggy, who was very knowledgeable and patient. I followed up today by phone and Aggy was able to help me make my decided purchase without having to travel back in to the store. Huge help as it's quite a journey!
10 januari 2026
Antwoord van Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Cardiff
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Exvellent service,knowledeable staff
Exvellent service,knowledeable staff . Great listener with understanding of my needs. Thank yo
6 januari 2026
Antwoord van Sofology - Cardiff
Thank you for awarding us 5 stars :-)
Today Miss Anto
Today Miss Anto, been gave me very nice service, excellent service and try to give all information about sofa, excellent service staff. Thank you very much Miss Anto
5 januari 2026
Antwoord van Sofology - Cardiff
Thank you for taking the time to write this great review :-)
Exceptionally good service - find Antonella!
Exceptionally good service from Antonella at the Cardiff Newport Road. The computer system went down on the day, and was efficiently and effectively sorted out with limited fuss, which makes me very happy and confident as a customer.
It says something of Sofology Cardiff Newport Road that, when their system failed, they sorted it with my as customer, fully informed. True test of a Customer Service philosophy and approach.
Antonella made spending money very very easy! I found her to be highly knowledgeable, confident in her product and matter of fact with advice on a considerable purchase. Speaking of which, I am delighted with my sofas.
I’m VERY happy to recommend both Antonella, and the Sofology Cardiff Newport Road, with its range of furniture.
I am a repeat customer, and this time around has been even better because of Antonella and her confident.
3 januari 2026
Antwoord van Sofology - Cardiff
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Anto was amazing
Anto was amazing, would highly recommend dealing with her. Very knowledgeable.
5 januari 2026
Antwoord van Sofology - Cardiff
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Left alone to browse
Left alone to browse. Fantastic service. Excellent staff. Very knowledgeable. Would definitely recommend..
19 december 2025
Antwoord van Sofology - Cardiff
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Excellent service
Returned to the store following a visit on Boxing Day. We were really impressed with the service we received from Jake on that day and bought the sofa from him today, he was professional, friendly and knowledgeable.
3 januari 2026
Antwoord van Sofology - Cardiff
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent assistance from Phillip at…
Excellent assistance from Phillip at Sofology Newport Road Cardiff.
3 januari 2026
Antwoord van Sofology - Cardiff
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us.
Sofa shopping
Staff very helpful. You was left to browse at your leisure. Very good knowledge about furniture. Very pleasant staff.
3 januari 2026
Antwoord van Sofology - Cardiff
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Jake was fantastic in helping us place…
Jake was fantastic in helping us place our order for the Marvella sofa & swivel chair. He was very friendly & attentive. He explained everything thoroughly & was very patient
3 januari 2026
Antwoord van Sofology - Cardiff
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
The lady looked after us 100% she was…
The lady looked after us 100% she was very kind and patient to help us find what we were looking for and explained the process fully to us. We were offered a cup of tea or coffee, this was the best sofa buying experience I have had.
27 december 2025
Antwoord van Sofology - Cardiff
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Lee and Jake were excellent- they…
Lee and Jake were excellent- they weren’t pushy and once we were interested in buying they were eager to explain everything in detail, clearly and in a friendly way.
30 december 2025
Antwoord van Sofology - Cardiff
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Staff allowed us to browse at our…
Staff allowed us to browse at our leisure without any pushy sales tactics.
This approach was appreciated as we have walked out of other stores as the staff were following us.
Advice given was excellent.
1 januari 2026
Antwoord van Sofology - Cardiff
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
Thank you
Thank you to Phillip for talking through the options and taking time to ensure that my order was correct, really appreciated
22 maart 2025
Antwoord van Sofology - Cardiff
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great service in store
1 januari 2026
Antwoord van Sofology - Cardiff
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Fantastic service from everyone
Fantastic service from everyone. Made to feel welcome whilst we browsed and tried almost every sofa. A nice coffee offered and some biscuits for the kids.
Jake served us throughout with great patience
30 december 2025
Antwoord van Sofology - Cardiff
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
Brilliant quality furniture and such helpful staff
A very helpful member of staff, not pushy but lovely. Such good quality furniture so happy
30 december 2025
Antwoord van Sofology - Cardiff
Hi there, thanks for your 5-star review, we really appreciate the feedback 😊
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