Paul was a great guide throughout the store, very informative and helpful. Can highly recommend our experience with the store and hopefully we will be just as pleased with our sofas when they arrive
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCharlotte Street, CA2 5BT Carlisle, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Really well laid out showroom, easy assess, vast choice and curtius knowledgeable staff. But expensive delivery charges and refusal to remove existing sofa when delivering new and extremely long lead... Toon meer
Bedrijf heeft geantwoord
During the purchasing experience of a sofa and chair the salesman Paul (Carlisle Branch) was polite and understood our requirements. His knowledge of the product was exceptional. His calm and dignifie... Toon meer
Bedrijf heeft geantwoord
We popped in today (Monday 29th December) as we are due to replace our sofa. We haven't purchased.. YET, however Harrison was incredibly friendly, informative and very good at what he does. There was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Charlotte Street, CA2 5BT, Carlisle, England, Verenigd Koninkrijk
4,8
Uitstekend
156 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Would Recommend
Harrison was very helpful in store, good variety of sofas to choose from and also knowledgable on what is offered and which sofas had a firmer cushion
10 januari 2026
Antwoord van Sofology - Carlisle
Hi there, thank you for your review. Another great review for Harrison, we will make sure to pass this on! Have a nice day.
Great sales experience from Harrison at…
Great sales experience from Harrison at the Carlisle store. Not pressured and everything clearly explained
10 januari 2026
Antwoord van Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Harrison. Have a great day 😊
Excellent customer service
Excellent customer service, both Dean and Paul made us feel very welcome and were both very knowledgeable in helping us choose our perfect purchase.
9 januari 2026
Antwoord van Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very Helpful young man called Callum
Very Helpful young man called Callum, no rush very calming experience no hardsell and a really lovely cup of coffee, i could have easily have fallen asleep on the sofa i chose, just needed a quilt. Well Done SOFOLOGY for employing such good staff.
6 januari 2026
Antwoord van Sofology - Carlisle
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience.
Harrison was so so helpful
Harrison was so so helpful. Gave my mum a lot of time and attention and advise to help her make the choice she did. Not pushy and very very helpful. Will definitely be back. Customer service was top class
6 januari 2026
Antwoord van Sofology - Carlisle
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Big ticket purchase
No sales pressure, Good advice given when requested. Sales person (Paul) was polite and informative. Nice to be left alone to make a decision on what is a big ticket purchase for us and hopefully be in our home for many years.
5 januari 2026
Antwoord van Sofology - Carlisle
Thank you for awarding us 5 stars Steven
We were greeted as we arrived and had a…
We were greeted as we arrived and had a bit of advice about stock then left to wander and try and many sofas as we wanted. We had a great guy when explained all about the one we choose and then it was easy sorted to purchase our nest set. Great pace to shop 👍 👍
4 januari 2026
Antwoord van Sofology - Carlisle
What a fantastic review, thank you so much for taking the time to write this 😊
Paul was very helpful and friendly
Paul was very helpful and friendly. The price is great, very happy will be back in the future
4 januari 2026
Antwoord van Sofology - Carlisle
Hi there, thank you for your review. Another great review for Paul, we will make sure to pass this on! Have a nice day.
The salseman was very honest and…
The salseman was very honest and explained everything required
3 januari 2026
Antwoord van Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review!😊
Your sending this message to the wrong…
Your sending this message to the wrong person!
30 december 2025
Antwoord van Sofology - Carlisle
ooops sorry Sandi
Great service
Callum Griffiths the Sofology Representative was great! So knowledgeable about the products and came up with great ideas to help make the decision of which product to purchase so much easier.
2 januari 2026
Antwoord van Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Harrison was extremely professional
Harrison was extremely professional, friendly and helpful. He was in no way pushy and made the decision to buy the sofa from him extrememly easy. A real credit to the company and a great example of how a sales person should behave
1 januari 2026
Antwoord van Sofology - Carlisle
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Excellent sales staff and after looking…
Excellent sales staff and after looking at other companies better quality
29 december 2025
Antwoord van Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
From the moment walked into sofology…
From the moment walked into sofology nothing was to much trouble great experience and plenty of options and advise, shout out to Harrison who guided me through choosing my final choices.
30 december 2025
Antwoord van Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Big shoutout to Callum
Big shoutout to Callum today, he made buying our new sofa an absolute breeze! Zero pressure, super friendly, and the whole process was quick and straightforward from start to finish. Really appreciated the genuine help without any sales push. Thanks again, Callum
30 december 2025
Antwoord van Sofology - Carlisle
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Gave us the information we required…
Gave us the information we required without hounding us around the shop, pleasant shopping experience
30 december 2025
Antwoord van Sofology - Carlisle
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
An excellent shopping experience.
We popped in today (Monday 29th December) as we are due to replace our sofa. We haven't purchased.. YET, however Harrison was incredibly friendly, informative and very good at what he does. There was no hard sell and when we go back later this week we will absolutely buy from him. A very professional yet comfortable experience! Looking forward to ordering our new Hugo!
29 december 2025
Review zonder uitnodiging
Antwoord van Sofology - Carlisle
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Very easy and pain free experience
Very easy and pain free experience, all of the staff were easy and not pushy in anyway at all. This allowed us to try and browse with freedom. The gentleman that we dealt with (Callum) was very helpful and answered any questions we had about anything and made our experience more of a joy than choir. Very good service and experience.
27 december 2025
Antwoord van Sofology - Carlisle
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Excellent service
Excellent service, no pressure situation. Callum was lovely, knowledgeable and extremely helpful!
27 december 2025
Antwoord van Sofology - Carlisle
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.