Staff were very helpful and no pressure on you to decide, took time and showed us different styles,fabrics and pro's,and con's of each
Locatie
Wijzig locatieUnit A, 226 Purley Way, CR0 4XG Croydon, GB
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Lees wat reviewers zeggen
Great customer service from Evilina. She kindly took her time to confirm all possible needs regarding the comfort and design of the sofa I was looking for. Thank you.
Bedrijf heeft geantwoord
Really lovely experience at Sofology Croydon! We were able to take our time looking around without feeling rushed or pressured, which was great. When we had questions, Umut (sales person) gave clear a... Toon meer
Bedrijf heeft geantwoord
The staff are lovely they don’t push a sale; the advise Wioleta gave was amazing my dog loved her. I gave the wrong email address by mistake which effected my application for finance and Kareem the ma... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit A, 226 Purley Way, CR0 4XG, Croydon, Verenigd Koninkrijk
4,9
Uitstekend
3K reviews
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Staff were very helpful and no pressure…
Staff were very helpful and no pressure on you to decide, took time and showed us different styles,fabrics and pro's,and con's of each
9 juni 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The sales person was very patient and…
The sales person was very patient and helpful, nothing was too much
12 juni 2026
Antwoord van Sofology - Croydon
Thank you for awarding us 5 stars :-)
Great customer service from Evilina
Great customer service from Evilina. She kindly took her time to confirm all possible needs regarding the comfort and design of the sofa I was looking for.
Thank you.
10 juni 2026
Antwoord van Sofology - Croydon
Hi there, thank you for your review. Another great review for Evilina, we will make sure to pass this on! Have a nice day.
Great service in the Purley store
Great service in the Purley store. Gordon was very helpful as was the store manager.
7 juni 2026
Antwoord van Sofology - Croydon
Hi there, thank you for your review. Another great review for Gordon, we will make sure to pass this on! Have a nice day.
We had a brilliant experience at…
We had a brilliant experience at Sofology Croydon when ordering our new sofa. Their customer service and explanation of the product really impressed me. We would highly recommend them to anyone.
6 juni 2026
Antwoord van Sofology - Croydon
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
The customer service was professional…
The customer service was professional and the delivery service was quick also installation was excellent. I am happy with the buy and service.
7 juni 2026
Antwoord van Sofology - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Antwoord van Sofology - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Experience has been good
So far the experience has been good, staff were friendly, helpful and knowledgeable.
24 april 2026
Antwoord van Sofology - Croydon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
It was very comfortable environment
It was very comfortable environment, staff was pleasant.
25 mei 2026
Antwoord van Sofology - Croydon
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Croydon branch delivered £1K reclining…
Croydon branch delivered £1K reclining chair which did not work.Delivery men refused to take it away.10 day wait for service technician.Phone calls &emails to Sofology no help.Customer service & products are to be avoided to save yourself a waste of money& endless hassle.Worst company I have ever had to deal with.Never again!
15 mei 2026
Review zonder uitnodiging
Antwoord van Sofology - Croydon
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
listen to your customer,
The assistance branch manager was very helpful and listened to what I had to say
15 mei 2026
Antwoord van Sofology - Croydon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
The worst delivery service ever
17 mei 2026
Antwoord van Sofology - Croydon
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to email us with your order and review details over at social.media.complaints@sofology.co.uk and we'll be happy to take a look.
Excellent customer service throughout
Excellent customer service throughout. Quality sofas that will last.
14 mei 2026
Antwoord van Sofology - Croydon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Antwoord van Sofology - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
It was a lovely showroom
It was a lovely showroom, with a great choice of sofas.
The salesperson was informative and friendly.
11 mei 2026
Antwoord van Sofology - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Antwoord van Sofology - Croydon
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Antwoord van Sofology - Croydon
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Very good service in store and on the…
Very good service in store and on the website chat message service
24 april 2026
Antwoord van Sofology - Croydon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great place
The staff were lovely didn’t rush or pester us, answered any questions we had
25 april 2026
Antwoord van Sofology - Croydon
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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