Sofology - Dundee Reviews 

Excellent, friendly and knowledgeable service. Many thanks.

Great customer service.

I was very impressed by salesperson Abi. She introduced herself as I entered the shop, gave me a quick overview of and then left me to browse. Her handling of my sale was very friendly and professional

Good information provided. Very pleasant no pressure sales person. Kamrun was very good a pleasure to deal with.

Very helpfull

Everything was explained thoroughly and easily. Lovely young man.

I was given plenty of time to look around and choose my sofa.the sales guy wasn't pushy and I was happy with the service.

My wife and I went into Sofology a few times while choosing our sofa, and every visit was a great experience. The team were friendly, patient, and knowledgeable — especially Zahid, who truly stood out.

Zahid spent real time with us on each visit, never rushed or pushy. My wife and I had different tastes, but his knowledge and guidance helped us make the right decision together. Sofology is lucky to have someone like Zahid — he is a real asset to the business.

We have now purchased our sofa and would happily recommend Sofology to others. Thanks also to Kamran and Derek for their help!

Very relaxed and professional experience.

Do not buy a leather suite from Sofology. My suite has been sat on less than 12 times and the leather is sagging and creased. The suite has gaps between the seats and the headrests are out of alignment. Been advised by Sofology that the leather has puddled which is normal. None of the suites in the showroom have puddled. I have had various leather suites and they don’t puddle. Also told that misalignment is within manufacturing tolerance. Inspector from Emmiera group came to view my suite. He totally lied saying that even though puddling was within manufacturing tolerance Sofology would definitely have to do something as the customer is always right. He even said he wouldn’t be happy if he had my suite in his house and wouldn’t buy from Sofology. That says it all. At no point when I was purchasing my suite was I advised of puddling. All I want is a suite that looks like the one in the showroom Avoid at all costs.

Karen John in Dundee Sofology was super good with everything. Came across as knowledgeable and gave us all the relevant information. She was calm, polite and patient. Excellent customer interaction.

We visited the store three times to make sure what we needed. On each visit we were met with friendly staff and left us alone to view the products. Karen was lovely to deal with and explained everything in detail. We were confident to place the order with her.

Great service in-store. There was no pressure to hurry in any of our decisions and the assistant was on hand and helpful when required.

A great experience choosing our sofa today . Brian was very helpful and knowledgeable helping us choose the right sofa for us many thanks. Grant

Cameron was very knowledgable and did not feel under any pressure at all when deciding what style and colour we were wanting.

Even got a coffee whilst we decided

Very pleased and csnt wait for the sofa to be delivered

Thanks to Karen John at Sofology Dundee who was very helpful during our choosing of a new sofa and armchairs. Everything was explained clearly to the point we had no questions to ask. A very pleasant experience indeed.

Salesman was great. Apologies I forgot his name, he did say!

Went into Sofology Dundee last week purely for a nosey, fully intending to buy a sofa from the shop next door. Clearly the universe — and the Sofology staff — had other plans.
From the start, the two members of staff were absolute stars. Friendly, down-to-earth, and armed with top-tier banter. No pressure, no sales tactics, just good chat and the freedom to wander about pretending I wasn’t about to spend money.
Even after declaring that nothing had caught my eye (awkward), they took it in good humour and encouraged me to keep looking. And then — right as we were leaving — I spotted the sofa at the front of the store. Sat down, had a chat, and that was game over.
The sofa was better quality than the one I’d planned to buy elsewhere and over £200 cheaper. Naturally, I did the sensible thing and bought the sofa and an armchair.
What really sealed it was the customer service. The staff made the whole experience relaxed, fun, and genuinely enjoyable — it felt more like shopping with pals than being sold furniture.
Excellent service, great value, cracking furniture… and a reminder that “just popping in for a look” is never to be trusted. Highly recommend Sofology Dundee.

Friendly staff. Fast service. Easy transaction.

Staff very helpful and knowledgeable about the sofa we were looking at