Sofology - Dundee Reviews 2.319

Karen introduced herself and explained how Sofology works as we've never shopped there before. Karen was lovely, friendly and knowledgable. All our queries about dimensions etc were answered. Not once did we feel pressured or harassed but equally never once did we have to search for help. This helped us relax and feel at ease to browse and try different sofas. We found what we've been looking for,that we didn't find in other stores. Approached Karen and she went through everything about the purchase and about the extended warranty and cleaning kit.Could not have asked for a lovelier assistant than Karen, she is a gem.

Delighted with the service we received at Sofology. We were given the time and space to wander the store ourselves, but the team was quick to provide advice and help when we needed it. We felt no pressure to make a purchase. We ordered 4 two-seater sofas and the ordering process was smooth, simple and transparent. Looking forward to receiving the sofas in due course.

Friendly welcome when entering the store put us at ease. So helpful when choosing our sofas. Everything was explained fully about the product. A very good retail experience. Abigail and Karen were very professional

Nice salesman not pushy at all and worked with us. We had been in a few times so we knew what we wanted but needed to work when we wanted delivery. Nothing an issue for him

We done Abigail. We had a fantastic experience at Dundee store.

Derek was very helpful and explained the process in a friendly and professional manner. We can’t wait to receive our new sofa!

Good selection, and customer service was informative although not pressurising.

Purchased a new sofa from Brian in the Dundee store, liked his relaxed, no hassle approach, he gave us time to think and was knowledgeable and helpful in making sure we made the right choice

Wonderful experience

Great service from Derek at Dundee store, very informative and friendly, a joy to deal with and would highly recommend

Cameron was very helpful

Staff member was so helpful, no stress, pleasure to have used Sofology for our 1st time. Certainly will be back.
Many thanks

Had great service from Stuart McDougall. Very nice man and knowledgeable about my purchase etc. would definitely buy from again.

Your company too three times my deposit and now have pushed me over my credit limit. This leaves me with an interest payment, has an affect on my credit score and leaves me no money at a time when it is difficult enough after Xmas. This is your issue and has now been 7 days and still unresolved

Fantastic service at Sofology! The gentleman who helped us was extremely helpful, polite, and knowledgeable. He made us feel comfortable, never rushed us, and really listened to what we wanted. Couldn’t have asked for better customer service. I left the shop extremely happy with my purchase.

Brian was very knowledgeable and really helpful. Great service.

Excellent service with no hard sell at all. Excellent service all round.

We returned to Sofology in Dundee to purchase a new sofa. Derek greeted us and spent time discussing the sofa options we had chosen. Derek was very welcoming, friendly and extremely knowledgeable and helpful which gave us peace of mind in choosing the right sofa. The store was very clean & all staff greeted us with a smile - great customer service.

Excellent service very helpful