Sofology - Enfield Reviews 

Kabir was top notch! Felt welcomed and appreciated the assistance in choosing our new sofa collection, after visiting the store a few times prior.
Very pleased with our choice and with the overall service.

Is good company and good people

One of the worst customer service experiences I’ve ever had.
From incorrect payment information and weeks of delays to unprofessional communication, the entire process has been frustrating. On delivery day, after I unfortunately missed the driver’s call, I immediately contacted the team to ask if there was any possibility of redelivery later that day. Instead of listening, I was interrupted with repeated “No, no, no” in a dismissive and disrespectful tone.
I understand that policies exist, but there is no excuse for treating customers without courtesy or professionalism.
After spending a significant amount of money, I expected far better service. Based on my experience, I would strongly advise others to think carefully before purchasing from Sofology.

Easy to buy and comfortable sofa. Delivery was on time and set up quickly.

The store had a great range of sofas. The sales assistant Diana was extremely helpful. She helped my family and I pick out a sofa bed and make changes that we wanted (colour etc).

Great experience with Tom! Knowledgeable and made the whole process - easy and enjoyable. Highly recommended.

Great items great price quick delivery five star service

Kabir was enthusiastic, humorous and professional. A pleasure to deal with.

Happy with the service I received in store

They are perfect

Customer service was very good and helpful

I saw a lot of positive reviews on here which were only about the in-store experience but wanted to wait until I had received my sofa, to make sure my review was balanced.
Our in-store experience was fantastic- no pushy sales, just good advice by a well-informed lady at the Enfield store.
Today I received my sofa, after arranging a convenient day and yesterday being given a more accurate time slot. The delivery was seamless, two very friendly guys delivered and installed the sofa in less than 20 minutes and took all the packaging away with them.
I'm extremely impressed by the whole experience and wouldn't hesitate to recommend Sofology or buy from them again.

Very helpful staff who took lots of time with us and showed and guided us in choosing the perfect sofa for us

A warm, welcoming and calm experience. A tailored experience, knowledge based without any hard sell. Thoroughly enjoyable! Whilst I could have made the purchase online, there are some experiences I feel need the personal touch which Diana excelled in providing. Thank You.

We was greeted with a smile and wasn't hassled. We was shown other furniture to try but not push upon into making a choice. We were told all the t&c before we made our purchase. More than happy to recommend Sofology over a previous furniture store that had used who had let us down badly.

Absolutely excellent service. Adam was so informative.. very polite and knowledgable.
Top class experience.

Great staff, very helpful

I bought a sofa from Sofology clearance at Enfield for fast delivery, but realised shortly after that it would not fit my space. I cancelled within 48 hours but have not received supportive customer service and feel pushed to exchange rather than cancel. I expected better clarity and flexibility from a retailer of this size.

Great experience at Sofology Enfield! Imi was extremely helpful, friendly, and knowledgeable, making it easy to find the perfect sofa. Excellent customer service and a smooth buying experience. Thank you, Imi!

The staff was very helpful and we was able to try all different reclining chairs before we made our decision. We came back two week after