Great experience all around! As first time buyers, we initially went into the store not really knowing where to start. We loved two sofas, and Lee was incredibly helpful, offering us some great ad... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB
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Lees wat reviewers zeggen
Really terrific service from Donna in the Metrocentre Sofology. Not pushy, just very very helpful. The showroom is nicely set out and there is a good range of sofas at different price levels. We found... Toon meer
Bedrijf heeft geantwoord
Good selection,Solfologist Andrew was top class.He was knowledgeable on his products, and polite.They also serve great coffee. Service so far top class.
Bedrijf heeft geantwoord
Danielle was wonderful, she helped us choose our perfect sofa in a calm and welcoming environment We didn’t feel pressured or chased around the shop while we looked and every question was answere... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, Verenigd Koninkrijk
4,9
Uitstekend
4K reviews
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Staff were very helpful a d friendly
Staff were very helpful a d friendly, but not pushy
31 augustus 2026
Antwoord van Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service
Great service, was made to feel very welcome and we were well informed about our purchase.
30 augustus 2026
Antwoord van Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Great customer service
Great customer service. Helpful and friendly staff, not at all pushy. Very refreshing in comparison to other furniture shops.
1 september 2026
Antwoord van Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Antwoord van Sofology - Gateshead
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Jayne and Lee were absolutely amazing
Jayne and Lee were absolutely amazing! So helpful, friendly and professional, with fantastic customer service from start to finish. They made the whole experience so easy and enjoyable. — 5-star service!
29 augustus 2026
Antwoord van Sofology - Gateshead
Thanks for this fabulous review. We appreciate you sharing it with others!
Product delivered damaged
Product delivered damaged, due to poor packaging. Still waiting for repair to be carried out. Lots of chasing and calls to try to rectify. Poor service.
25 maart 2026
Antwoord van Sofology - Gateshead
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Antwoord van Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Honesty
Nice friendly staff warm atmosphere questions answered with solid reponse from the salesman
25 augustus 2026
Antwoord van Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Everything so far
22 augustus 2026
Antwoord van Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Brilliant service from Terry
Brilliant service from Terry! Could not recommend enough he was super attentive and knew his stuff! Thanks again !
20 augustus 2026
Antwoord van Sofology - Gateshead
Hi there, thank you for your review. Another great review for Terry, we will make sure to pass this on! Have a nice day.
Emma and staff were great!
Emma was great and easy to talk to. All staff were great and interacted with our little lad. Couldn’t fault anything.
15 augustus 2026
Antwoord van Sofology - Gateshead
Thank you for awarding us 5 stars Rob
Great customer service from all staff…
Great customer service from all staff especially the girl who helped us pick our sofa. We were so pleased we returned a couple of weeks later with my in laws who be also purchased a sofa.
15 augustus 2026
Antwoord van Sofology - Gateshead
Thank you for choosing Sofology Rachael! 😊
We got all the help we needed.
We got all the help we needed.
Staff was great and explained everything to us .
15 augustus 2026
Antwoord van Sofology - Gateshead
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Lovely sofa
Terry in Gateshead was extremely friendly, helpful and knowledgeable. He was able to answer all our questions. There was lots of items and samples to look at. The confirmation process was easy
15 augustus 2026
Antwoord van Sofology - Gateshead
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Antwoord van Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Staff very knowledgeable and friendly
Staff very knowledgeable and friendly, felt at ease being able to wander around the store before asking for assistance.
13 augustus 2026
Antwoord van Sofology - Gateshead
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Great service so far
The sales girl was fantastic, no hard sell just a genuinely lovely girl to deal with.
13 augustus 2026
Antwoord van Sofology - Gateshead
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
You were left alone to browse and not…
You were left alone to browse and not hounded by hungry sales people which was a godsend!
David was excellent and gave us guidance and help when we asked for it. Thank you.
13 augustus 2026
Antwoord van Sofology - Gateshead
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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