Very happy with service in store. Staff are very friendly and welcoming. They are very informed about your range of sofas. This is why we always recommend & come back to your shop. Customer service v... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1D, Fife Central Retail Park, KY2 6QL Kirkcaldy, GB
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Lees wat reviewers zeggen
Environment was first class, felt relaxed and anything but pressured throughout my experience. Daniela was friendly and listened to our needs and my partner also felt the same. Such a chilled out team... Toon meer
Bedrijf heeft geantwoord
Great service from the team member, Shirley. She discussed what we needed and gave us an option that was perfect for the space and our lifestyle. One which we would not have looked at had she not ment... Toon meer
Bedrijf heeft geantwoord
The initial visit to the shop went well, I thought. I decided to take 0%finance so that was submitted. I did as I was instructed and submitted identity verification as soon as I got home. I wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 1D, Fife Central Retail Park, KY2 6QL, Kirkcaldy, Verenigd Koninkrijk
4,9
Uitstekend
3K reviews
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Was very helpful on my sofa preces
Was a very good and was very good in what i was wanting very kind helpful
3 juni 2026
Antwoord van Sofology - Kirkcaldy
What an amazing review, thank you so much for taking the time to write this!
Janis was a very helpful
Janis was a very helpful, knowledgeable and easy to chat with girl, listened to what I had to say and helped me get the best fabric for my needs
29 mei 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Janis, we will make sure to pass this on! Have a nice day.
No pressure
No pressure, we were left to look around, try a few, we took a while to finally pick one, Blair then came forward and explained all about what we had picked and any extra we could have, he was knowledgeable, there was no pressure to add extras,once we decided on what we'd like he went on to explain and the break down of the cost, when to expect delivery and what will happen or day of delivery
Happy with the customer service we received
24 mei 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Blair, we will make sure to pass this on! Have a nice day.
Shirley was really attentative and…
Shirley was really attentative and helpful showing us lots of different sofas and really listening to what we were looking for. She was even helping us with our colour schemes for our living room she is an asset to the company. Excellent rapport with her customers and we will definitely recommend people to come to sofology in Kirkcaldy!
24 mei 2026
Antwoord van Sofology - Kirkcaldy
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Antwoord van Sofology - Kirkcaldy
Thank you for choosing us Anne!
They were very professional and very…
They were very professional and very helpful we got the sofa we were looking for
21 mei 2026
Antwoord van Sofology - Kirkcaldy
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
The staff where very helpful and…
The staff where very helpful and informative and told me everything I needed to know
20 mei 2026
Antwoord van Sofology - Kirkcaldy
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Purchased our Sofa and Chair on our…
Purchased our Sofa and Chair on our second visit into the Kirkcaldy Store the staff Janice and Blair were very helpful knowledgeable and made our purchase enjoyable Looking forward to our delivery date
27 april 2026
Antwoord van Sofology - Kirkcaldy
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Antwoord van Sofology - Kirkcaldy
Thanks for this fabulous review. We appreciate you sharing it with others!
Nothing was two much trouble we went…
Nothing was two much trouble we went back the next week and ordered another two seater and it was no problem to deliver them together
9 mei 2026
Antwoord van Sofology - Kirkcaldy
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Antwoord van Sofology - Kirkcaldy
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
coming in with a friend who could give…
coming in with a friend who could give constructive criticism. Allowed to look by ourselves knowing assistance was available if required.
honest answers. good choice of the type we were looking for.
4 mei 2026
Antwoord van Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Was a great selection to choose from…
Was a great selection to choose from from and ordering was easy.
6 mei 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
LazeeBoy purchase
The initial visit to the shop went well, I thought. I decided to take 0%finance so that was submitted. I did as I was instructed and submitted identity verification as soon as I got home.
I waited for a confirmation email but by the following Friday afternoon still no response.
I called the finance company only to be told that the wrong DOB had been filled in by the shop assistant.
I was then instructed to phone another Sofology number.
Alison dealt with my complaint, took details and said she would resubmit information to finance company.
I asked her if this now meant the delivery date would be pushed back and she said probably.
Obviously a disappointment when I need the purchase for comfort and was anticipating the original date.
I hope that this will now go ahead as anticipated.
9 mei 2026
Antwoord van Sofology - Kirkcaldy
Thank you for sharing your experience. We’re sorry for the issues with your finance application and understand how disappointing the delay must have been. We’re pleased Alison was able to help get everything resubmitted, and we really appreciate your patience while this was resolved. We hope everything now goes smoothly and you’re enjoying your new sofa very soon.
Antwoord van Sofology - Kirkcaldy
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Kirkcaldy
Thank you for this great review :-)
Antwoord van Sofology - Kirkcaldy
Thank you for awarding us 5 stars :-)
Lawrence was very helpful and made it a…
Lawrence was very helpful and made it a very easy experience as a first buyer.
1 mei 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Lawrence, we will make sure to pass this on! Have a nice day.
Staff explained everything in detail
28 april 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Friendly knowledgeable staff.
27 april 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
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