Customer service on day of purchase was excellent. Shirley made sure I was well looked after, taking time to cover all aspects/ concerns, such as design, measurements and fit. All options discussed un... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1D, Fife Central Retail Park, KY2 6QL Kirkcaldy, GB
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Lees wat reviewers zeggen
Great service at Kirkcaldy store. Crucially I was permitted time to browse without being hounded by sales person on my tail (something I value when shopping) After the first explaining what I was... Toon meer
Bedrijf heeft geantwoord
We just purchased our new sofa from Sofology in Kirkcaldy. Our experience was exceptional from start to finish. Our sales rep Janice went above and beyond to ensure we were well informed and there was... Toon meer
Bedrijf heeft geantwoord
coming in with a friend who could give constructive criticism. Allowed to look by ourselves knowing assistance was available if required. honest answers. good choice of the type we were looking for.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 1D, Fife Central Retail Park, KY2 6QL, Kirkcaldy, Verenigd Koninkrijk
4,9
Uitstekend
3K reviews
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Staff (Shirley) in the store were very…
Staff (Shirley) in the store were very helpful and knowledgeable … nothing was too much trouble.
20 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Shirley, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Kirkcaldy
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
We were able to order the sofa we liked…
We were able to order the sofa we liked and got all of our questions answered. Excited for our sofas
19 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Good Experience
Good knowledge from the staff, and a friendly approach. None of the usual sales pitch that is often experienced elsewhere.
Ended up purchasing a couch, which was a very straightforward process.
20 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
First class service.
Excellent customer service and expertise from Shirley. No pressure sales pitch, just honest first class service.
20 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Shirley, we will make sure to pass this on! Have a nice day.
Helpful
Staff very helpful and very informative. I have bought from Sofology before so easy to return for new sofas.
17 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Antwoord van Sofology - Kirkcaldy
Hi Richard, thank you for taking the time to leave us a review :-)
Very friendly and welcoming staff
Very friendly and welcoming staff.
Staff were also very knowledgeable
30 januari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Easy retail experience
We had spoken to Alison before when we first started looking at sofas and she was very informative helping us with options and sizes etc. When we went back to order she made the process easy and ws lovely to deal with
8 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Alison, we will make sure to pass this on! Have a nice day.
We had fantastic customer service from…
We had fantastic customer service from Shirley who helped us choose the right sofa for us. Nothing was too much trouble. ⭐️⭐️⭐️⭐️⭐️
8 februari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Shirley, we will make sure to pass this on! Have a nice day.
Very pleased with staff… no hard sell tactics
We were very pleased that the staff were attentive and helpful, but not pushy and no hard sell tactics. Your store assistant Daniela was first class, she was very patient and helpful, helping us, by giving us the space and time to make our selection.
7 februari 2026
Antwoord van Sofology - Kirkcaldy
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Our sales advisor was fantastic…
Our sales advisor was fantastic couldn’t have been any more accommodating especially with us being unable to accept delivery of our sofa until after the required date very flexible team. Really happy with my experience.
6 februari 2026
Antwoord van Sofology - Kirkcaldy
We are very pleased to hear that you have had a great experience while ordering with us. Thank you for taking the time to give us your feedback. 😊
The salesperson was not only extremely…
The salesperson was not only extremely helpful and accommodating. He he also allowed us plenty time to make a decision with no pressure and answered the numerous questions we had prior to our purchase.
31 januari 2026
Antwoord van Sofology - Kirkcaldy
Thank you for awarding us 5 stars :-)
Lovely lady Alison was very helpful
Lovely lady Alison was very helpful. Not pushy. Spent a lot of time with us which was good not to be rushed.
1 februari 2026
Antwoord van Sofology - Kirkcaldy
Thank you for taking the time to write this email Pat
Antwoord van Sofology - Kirkcaldy
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Guidance was offered when required.
30 januari 2026
Antwoord van Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Kirkcaldy
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
We had a great experience today in the…
We had a great experience today in the Kirkcaldy store! Lswrance was very helpful and attentive to our needs as we explored the various options available of suites! No pressure, just clear guidance to meet our requirements.
31 januari 2026
Antwoord van Sofology - Kirkcaldy
Thank you for awarding us 5 stars Norman
Antwoord van Sofology - Kirkcaldy
Thanks Tracey
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