My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieJunction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB
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Lees wat reviewers zeggen
Great experience. A mistake was made with our order which was quickly rectified when I phoned the store. Everything was explained clearly during the ordering process.
Bedrijf heeft geantwoord
Didn't really want to go into sociology as not heard good comments. But it was a very good experience. Saj helped my mum whose was in a wheelchair showed her what she had asked for. Helped her into... Toon meer
Bedrijf heeft geantwoord
No pushy sales patter and allowed to browse round the showroom in peace but staff always on hand to help when required
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, Verenigd Koninkrijk
4,9
Uitstekend
4K reviews
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Great support from staff members and a…
Great support from staff members and a lovely sofa on order. Very happy
31 december 2025
Antwoord van Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Nice step up
Nice step up. Friendly very helpful sales person called saj helped us all the way making the choice.
30 december 2025
Antwoord van Sofology - Leeds
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Helpful staff
Helpful staff. Provided information we needed.
30 december 2025
Review zonder uitnodiging
Antwoord van Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
A relaxed experience
After attempting to browse in other retailers, we found the relaxed approach a much more comfortable and welcome experience. Jess was knowledgable and available when needed but gave us the space we needed to discuss our options.
We found something that met all our needs and was configurable. We feel we’ve had a very successful visit, thanks again to Jess for her assistance.
30 december 2025
Antwoord van Sofology - Leeds
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Quality and choice
Great choice of quality sofas with so much variety of material coverings, very helpful staff with great knowledge of every sofa on view.
29 december 2025
Antwoord van Sofology - Leeds
Thank you so much for taking the time to share your feedback with us.
Nice customer service
Nice customer service , very helpfull and advised me with different ideas . Thank you
29 december 2025
Antwoord van Sofology - Leeds
Thank you so much for taking the time to share your feedback with us.
Martin was fantastic
Martin was fantastic! Very knowledgeable & really helpful. Woudl definitely recommend dealing with him.
29 december 2025
Antwoord van Sofology - Leeds
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Good experience, not too pushy or in-your face
Great customer service, swift and easy to buy
29 december 2025
Antwoord van Sofology - Leeds
Thank you so much for taking the time to share your feedback with us.
Had a great experience at Sofology
Had a great experience at Sofology. Jess was extremely helpful, knowledgeable, and efficient, and made everything really straightforward. Excellent customer service — would definitely recommend!
29 december 2025
Antwoord van Sofology - Leeds
Hello, thank you so much for your review. We are so happy to hear this!
Taj was very friendly and knowledgeable…
Taj was very friendly and knowledgeable and not pushy.
29 december 2025
Antwoord van Sofology - Leeds
Thank you so much for taking the time to share your feedback with us.
Great service
Mirvin was really helpful, knowledgeable and gave us a great experience overall.
29 december 2025
Antwoord van Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great service
We were not sure what sofa/s we really wanted and had a good wonder around the store before we finally spoke to Scott. He was brilliant and a wealth of info on the different styles of sofa even to the point of how the colours of sofas can appear under different lights. Also mechanical and motorised recliners.
We finally settled on a style we liked with Scott giving advice on different styles of the same sofa(recliners) that lead us to purchasing two sofas. Scott ran through it all with us both before we finally agreed on the sale making sure we were happy with it all.
Well done sofology on having great sofas and also on having decent none pushy salespersons like Scott. He is a credit to your company. The other guys there were also lovely.
27 december 2025
Antwoord van Sofology - Leeds
Thank you for awarding us 5 Stars :-)
Antwoord van Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Informative
Informative. Helpful, not pushy
Explained everything without pushing anything
27 december 2025
Antwoord van Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
A great sofa buying experience
A great sofa buying experience, Mirvin was friendly, patient and helpful.
26 december 2025
Antwoord van Sofology - Leeds
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Ade was a great help with a clearance…
Ade was a great help with a clearance sofa and made sure it could be configured the way I wanted with the help of his manager.
Recommend anyone to deal with Ade.
26 december 2025
Antwoord van Sofology - Leeds
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Haleema
Haleema - she served us as soon as we came in. She gave us loads of options and helped us. She did us good,
26 december 2025
Antwoord van Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Antwoord van Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great experience
Great experience. Excellent customer service. Informative and helpful staff throughout, weren't pushy. Asked what we wanted and worked with us on sizes.
14 december 2025
Antwoord van Sofology - Leeds
We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Ordered beginning of October told was…
Ordered beginning of October told was guaranteed delivery before Christmas. Heard nothing just received an email to say due to bad weather etc its probably not going to be before Christmas now ! Rang customer service several times they are totally incompetent and looking at the other reviews it looks like they just lie to get orders placed, totally disgusting. AVOID
17 december 2025
Review zonder uitnodiging
Antwoord van Sofology - Leeds
Hi Kathryn, We are sorry that you have been affected by the delays. We understand that it is frustrating. If you would like to discuss this further please send an email to social.media.complaints@sofology.co.uk
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