Shop staff very helpful and didn’t feel rushed. Have placed order but as yet cannot give opinion of goods or service. Lauren assisted us on our first visit and guided us to the sort of settee we wer... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We recently visited the Norwich store to purchase a suite. We are very pleased we did as we received outstanding customer service from Laura. The help we received was outstanding. Any questions we had... Toon meer
Bedrijf heeft geantwoord
The service was 1st class. Laura Yorke was extremely helpful while we were choosing our new purchase. We were having issues ordering a material swatch on line. We phoned the store and Declan came thro... Toon meer
Bedrijf heeft geantwoord
Mark was extremely helpful. We didn't feel rushed or under any pressure to buy. He explained everything to us so we knew exactly what was expected when we purchased our sofas. Great service.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A big thank to Lauren for her patience…
A big thank to Lauren for her patience as I'm sure it was not easy when we kept changing our minds very polite also very helpful with the whole experience with confirming the correct and best choice for Me and the girls sofa thank you
5 november 2025
Antwoord van Sofology - Norwich
Thank you for sharing your experience!
warm and welcoming
Clean shop/warm and welcoming wide range of furniture to try -customer service Mel was very helpful and not pushy and gave us all the information we needed
2 november 2025
Antwoord van Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent Customer Service
We were looking at adding to the sofa we already have and the lady stopped us and said did we know that there was an offer on for existing stock, so 60% off which was amazing.
She was on her way to the loo so didn’t have to stop but very glad she did, above and beyond as usual.
Very happy with the service we have received in the two occasions we have made a purchase.
1 november 2025
Antwoord van Sofology - Norwich
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Excellent customer service
Excellent customer service. Mel Stevens looked after us, he was very knowledgeable and guided us through the whole process. Would recommend.
1 november 2025
Antwoord van Sofology - Norwich
Hi there, thank you for taking the time to leave a 5-star review!😊
Antwoord van Sofology - Norwich
Thank you for sharing your experience :-)
Really helpful staff who answered all…
Really helpful staff who answered all my questions about my prospective purchase. I was really pleased with the service, thanks!
27 oktober 2025
Antwoord van Sofology - Norwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Simple and effective
Mark did a great job and made the process smooth and simple. No pressure, genuine care and great customer service.
31 oktober 2025
Antwoord van Sofology - Norwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Well done Declan
Declan the sales assistant was very polite and helpful
He explained everything to us and had a sense of humour but not over the top.
Thank you
31 oktober 2025
Antwoord van Sofology - Norwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Antwoord van Sofology - Norwich
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Laura Yorke what a lovely sales lady
Laura Yorke what a lovely sales lady, she was welcoming, (not pushy) made me feel very relaxed. Gave me all the information I needed with choices.
Lovely to my son who was with me who had Down syndrome.
Also she smelt beautiful,
All in all 10/10
30 oktober 2025
Antwoord van Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Laura. Have a great day 😊
Great service, lovely sofas
We had almost found our new furniture when a lovely salesman called Declan (Norwich branch) came over to see if we needed any help. He was brilliant, costing everything up but without being pushy. He was very friendly, funny and down to earth so we really felt we could trust him. We said we needed to think about it and do a couple of other things. Actually just getting a coffee and taking a minute to decide! We went back and placed our order with Declan straight after. Now we can't wait for our furniture to arrive. Thank you for your help Declan!
27 oktober 2025
Antwoord van Sofology - Norwich
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Georgio sofa
Mel was more than helpful left us to look and was informative when asked questions
28 oktober 2025
Antwoord van Sofology - Norwich
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Great friendly service and felt welcome…
Great friendly service and felt welcome by all staff.
26 oktober 2025
Antwoord van Sofology - Norwich
Hi there, thank you for taking the time to leave a 5-star review!😊
Antwoord van Sofology - Norwich
Hi there, thank you for taking the time to leave a 5-star review!😊
10/10
We spoke with Declan at Sofology in Norwich and it was a great experience. Declan was well informed, friendly, professional and we didn’t feel pressured at all (unlike other sofa shops). Top tier salesman. Solid experience with Sofology, I’d definitely go back.
27 oktober 2025
Antwoord van Sofology - Norwich
Hello, we are very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
Welcoming store
All the sales associates are very friendly and welcoming.
I visited a few times and never felt pressured while looking around the store.
I purchased on the 3rd visit late at night and the lady was very friendly and knowledgeable and added on a cleaning kit discounted which was lovely. The store has a great layout and I think the best selection of sofas and different fabrics.
23 oktober 2025
Antwoord van Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great service
Everyone in store was so helpful, not pushy at all. Answered all our questions and gave us all the payment options so we could decide what was best for us! Mark was especially helpful!
26 oktober 2025
Antwoord van Sofology - Norwich
What an amazing review, thank you so much for taking the time to write this 😊
The lady who saw to us remembered when…
The lady who saw to us remembered when we went into your store about three months ago and also what we were after. She was extremely pleasant and helpful and we have placed an order for two lovely recliner chairs.
25 oktober 2025
Antwoord van Sofology - Norwich
Thank you for sharing your wonderful experience! We're thrilled our team member helped you find the perfect recliner chairs. Our goal is to provide a pleasant shopping experience, and we're glad we met your expectations.
We appreciate your kind words and 5-star rating. If you have any questions or need assistance, please reach out. We look forward to welcoming you back to Sofology Norwich soon!
Very helpful and knowledgeable
Very helpful and knowledgeable but not too pushy. Gave information and then left us to make our decision. Enjoyable shopping experience
25 oktober 2025
Antwoord van Sofology - Norwich
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Antwoord van Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.