Mark was extremely helpful. We didn't feel rushed or under any pressure to buy. He explained everything to us so we knew exactly what was expected when we purchased our sofas. Great service.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, GB
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Lees wat reviewers zeggen
Laura who served us was extremely helpful without being pushy. She was friendly and engaging, listening to what we were after and even supplied us with coffee! We didn't think you had anything to su... Toon meer
Bedrijf heeft geantwoord
Came in twice over two days before making my purchase, both members of staff i spoke to were knowledgeable and efficient. On the first day I came in looking like such a scrub, but noone spoke to me a... Toon meer
Bedrijf heeft geantwoord
The whole experience was great. I couldn't fault nothing. Staff were all good. And the gentleman that served us was wonderful
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
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The whole experience was great
The whole experience was great. I couldn't fault nothing. Staff were all good. And the gentleman that served us was wonderful
26 april 2026
Antwoord van Sofology - Norwich
What an amazing review, thank you so much for taking the time to write this 😊
Mark was extremely helpful
Mark was extremely helpful. We didn't feel rushed or under any pressure to buy. He explained everything to us so we knew exactly what was expected when we purchased our sofas. Great service.
19 april 2026
Antwoord van Sofology - Norwich
Hi there, thank you for your review. Another great review for Mark, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Norwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Laura who served us was extremely…
Laura who served us was extremely helpful without being pushy. She was friendly and engaging, listening to what we were after and even supplied us with coffee! We didn't think you had anything to suit us originally but Laura pointed out the perfect suite.
4 april 2026
Antwoord van Sofology - Norwich
Hi there, thank you for taking the time to leave a 5-star review!😊
Antwoord van Sofology - Norwich
Hi there, thank you for your review. Another great review for Declan, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Norwich
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Laura from Norwich store was brilliant
Laura from Norwich store was absolutely brilliant on helping me with my choice of corner sofa. She put my mind at ease and customer service was impeccable .
27 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you for your review. Another great review for Laura, we will make sure to pass this on! Have a nice day.
Great service
Great service, beautiful sofas, delivery I can't say about yet, long wait of 12 weeks tho
25 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Absolutely amazing!My mums buying one…
Absolutely amazing!My mums buying one of the sofas and there’s a lot of good features to it,the staff are wonderful and the one we have is even offering us drinks!We are also being given some gifts since it’s Easter!Sofology you are amazing!Best place ever,most comfy sofas ever!!Thank you so much Mel!!(staff).
4 april 2026
Review zonder uitnodiging
Antwoord van Sofology - Norwich
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Excellent help from Mark
Very good experience with Sofology Norwich. Was really helpful to try out the sofa that I was interested in - for an extended period - to make sure it was comfortable and supportive enough for me. Especially so I could try out the power functions to see how much of a difference they made.
When we decided to go ahead and order Mark was very helpful. He went over the options - without any pressure at all - and answered all of our questions. Very easy and pleasant buying experience!
The only issue I had was with access. I’m disabled and use a wheelchair (but can walk a bit). Quite a few of the sofas - including the one I was looking at - were on raised platforms. If I couldn’t walk at all I wouldn’t have been able to try the sofa I wanted. This is disappointing especially as other retailers in the same retail park (including other sofa shops) didn’t have these - or at least not as many. I don’t really see the need for these (as cables were still visibly running across the floor - so not designed to hide them) and are just impediments to people with mobility problems. It implies that there hasn’t been enough thought/care about the needs of disabled people.
17 februari 2026
Antwoord van Sofology - Norwich
Hi Chris, thank you so much for taking the time to share this - we’re really glad to hear you had a positive experience in store and that Mark looked after you so well. We’re really sorry to hear about the difficulties you faced with access though. Your feedback is incredibly important, and we completely understand how frustrating and limiting this must have felt. Creating an inclusive and accessible environment for all our customers is something we take seriously, and this is something we’ll make sure is fed back to the relevant teams. Thank you again for your honest review 😊
Great company
Great company, we found out of all the large sofa companies these were the best.
22 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Had a fantastic experience in sofology…
Had a fantastic experience in sofology when going to choose some new sofas, Mel was a great help and very patient with me when I kept changing my mind!! Would highly recommend
19 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
New Sofa
Marcus was really helpful, knowledgeable & welcoming. Fantastic service. Genuinely nice guy who was very patient with us as we changed our minds several times before buying the sofa we saw first 😀
22 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Marcus. Have a great day 😊
Perfect from start to finish,the lady…
Perfect from start to finish,the lady was lovely very knowledgeable didnt rush us and new just what we wanted after we spoke to her.i can’t remember her name unfortunately
18 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Good experience!!
We found our visit to Sofology very rewarding. Tried various chairs and sofas and made a decision easily. The representative, John, was very informative and helpful. Would recommend visiting Sofology as it made a difficult task a lot easier. Thank you
19 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by John. Have a great day 😊
Very good experience today
Very good experience today
Very helpful member of staff in Laura
Knowledgable and lovely attitude
19 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you for your review. Another great review for Laura, we will make sure to pass this on! Have a nice day.
Human staff for human customers
Came in twice over two days before making my purchase, both members of staff i spoke to were knowledgeable and efficient. On the first day I came in looking like such a scrub, but noone spoke to me any differently like in other stores.
Staff were very helpful and allowed my toddler daughter to press buttons and climb, without prompting also told me how to make everything safe for her (and how to lock the recliners)
14 maart 2026
Antwoord van Sofology - Norwich
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Marcus was very helpful and patient…
Marcus was very helpful and patient whilst we made our decisions even supplying pen and paper so we could sketch out the plan.
15 maart 2026
Antwoord van Sofology - Norwich
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Marcus.
Antwoord van Sofology - Norwich
Hi there, thank you for your review. Another great review for Declan, we will make sure to pass this on! Have a nice day.
Warm friendly service with no pressure…
Warm friendly service with no pressure sales people, great range and quality
14 maart 2026
Antwoord van Sofology - Norwich
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
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