Sofology - Nottingham Reviews 3.154

I was treated very well and allowed to sit for as long as I needed. When I went back 2 days later to confirm and buy I was remembered and it was no trouble to explain things. I wish I could rembember the name of second man that helped but Daniel helped first.

Very positive and relaxed experience. Sales staff very helpful and not pushy to secure a sale.

We did not feel rushed and there was no “hard sell”

Haven't had delivery yet, but the buying experience was great.
Lini was a breath of fresh air. Been to another shop beforehand, was hounded and pressured. She left us to browse, when we'd made a decision she was chatting (very knowledgeable) about the products, and Jeff the dog. A credit to the store and a wonderful, funny person.

Everyone was so helpful without any pressure too buy

Over promised under delivered.poor customer service,caused us a lot of stress

Great service from Jay. Really knowledgeable and went above and beyond.

The service was excellent, product information, care and delivery given to me by Danni was second to none. I look forward to receiving my sofa.

Evie didn’t just help me find a sofa — she completely turned the whole experience around.

I went in feeling overwhelmed, unsure of what I even wanted, but she just got it. The way she listened, asked the right questions, and somehow narrowed everything down made it feel effortless. And then she found it — not just a good option, but the perfect sofa.

What really stood out was how easy she made everything feel. It could’ve been stressful, but instead it felt smooth, even enjoyable.

Honestly, I didn’t just leave with a sofa — I left thinking, Evie absolutely nailed that.

The team took time to explain and were very helpful

Experienced no end of issues with our new sofas. Ordered in January after visiting the Nottingham branch and had next to no communication from anyone at Sofology after ordering. Was given a "rough" timeframe of 8-12 weeks, which is understandable with large pieces of furniture. My main issues were not with the staff at Nottingham Sofology but the customer service centre. We received an email stating they would be delivered on the 14th of March. Therefore, we sold our previous sofas the day before in preparation (as anyone would). To then be told on the day of expected delivery that they were unable to complete our delivery and to contact Sofology bookings team to reschedule. Called to reschedule and was advised I needed to call back at 17:00. Called at 17:00 to then be told we needed to call back the next day. When calling up to reschedule I was then told the next available day was the 28th of March. Going 14 days without a sofa is ridiculous for a large family. We were pushed and shoved between the customer service centre and the Nottingham branch which finally led to a refund of the delivery fee (after numerous emails and calls). I have no trust in the delivery service of this company and would not recommend. By the looks of it, this appears to be a common issue for them to cancel deliveries last minute, leaving families with no furniture.

The seller was not entirely honest. He claimed that another company could collect the old sofa and would definitely do so, but that did not happen.

Excellent service and very professional. Mathew was very good and helped me complete my purchase online thank you 😊

Polite and friendly staff, knowledgeable.

Good service the staff was very helpful 👍

We were able to browse without being jumped on by a salesperson but they were quick to respond when we asked for their help. The salesperson was very helpful, guiding us through the available options that met our requirements, starting with the least expensive option.
We never felt hurried at any point and we're able to take our time until we settled on a sofa we were happy with.
We bought a sofa from here previously for another room and we were extremely happy with that so when it came time to replace our the sofa in our living room, this was our preferred store.