Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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Lees wat reviewers zeggen
Bernard( The sales person) was excellent. He listened to our requirements, understood his product range and helped us make the right decision. He was knowledgeable, polite and helpful throughout the p... Toon meer
Bedrijf heeft geantwoord
Jason made us feel welcome and made the experience easy. It felt like talking to a friend. He got some colouring for our 2 year old to do and engaged with him unlike other places that ignored him. Wil... Toon meer
Bedrijf heeft geantwoord
This was our first time at Sofology. Found staff was very informative of the product we were interested in buying, found them to be very friendly and courteous. Would shop there again.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
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Sales person was fantastic.very…
Sales person was fantastic.very knowledgeable and polite hopefully there promises come to fruition.very pleasant experience.
15 november 2025
Antwoord van Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Attentive and knowledgeable staff
Attentive and knowledgeable staff, good product range
13 november 2025
Antwoord van Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Sofology Poole
Bernard was very helpful and informative about the sofa we were looking for. We would definitely go back to Sofology in Poole.
12 november 2025
Antwoord van Sofology - Poole
Hi there, thank you for your review. Another great review for Bernard, we will make sure to pass this on! Have a nice day.
After four visits
After four visits, I finally made a decision. Jason and Martin helped me in thus, and latterly, Linda was very patient, helpful and knowledgeable.
10 november 2025
Antwoord van Sofology - Poole
Hi there, thank you for your review. Another great review for both Jason and Martin, we will make sure to pass this on! Have a nice day.
Thank you Katie
Katie served me, she could not have been more helpful and she had a smile on her face the whole time! A good shopping experience.
9 november 2025
Antwoord van Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great buying experience
Our experience with Sofology Poole was excellent. We were assisted by Bernard, and we could not have asked for a better sales assistant. Bernard was friendly, knowledgeable, and never put any pressure on us to complete the sale.
We were informed that delivery would take around 12 weeks, so we’re now eagerly waiting to see if the delivery process, product quality, and post-sale communication match the high standards we experienced during the purchase stage.
1 november 2025
Antwoord van Sofology - Poole
Thank you for sharing your experience at Sofology Poole. We're delighted that Bernard assisted you in a friendly and knowledgeable way, making your visit enjoyable.
We appreciate your kind words and perfect rating. Our goal is to ensure every aspect of your experience, from purchase to delivery, meets your high standards. We're committed to making sure the delivery process and product quality meet your expectations.
If you have any questions or need assistance while awaiting your delivery, please reach out. Thank you for choosing Sofology Poole. We look forward to serving you again.
Bernard needs to be cloned
We went into DFS, sofology and furniture village because all of them are in the same shopping centre, sofology was by far the most upmarket feeling place and I felt like my business was needed because I was
Listened to, Bernard at Poole was by far the best and welcoming sales person I met he asked questions to find out what I was looking for, he’s a really nice guy and I felt relaxed and not pressured hence my order. I hope that he gets something out of me ordering as he completely deserves it
9 november 2025
Antwoord van Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
The staff were very very patient and…
The staff were very very patient and helpful and nothing was to much trouble thankyou
8 november 2025
Antwoord van Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Linda was very helpful
Linda was very helpful, and rearraged the showroom sofas so we could have a rough idea of dimensions and space between the furniture to make sure it would fit. It would be helpful to know about delivery charge at beginning, not after deciding to buy and that was added on at end of calculating payment. Apart from that very pleased with service.
4 november 2025
Antwoord van Sofology - Poole
Good Afternoon, thank you for sharing your experience! We’re delighted to hear that Linda was able to assist you and make the showroom visit so helpful. We appreciate your feedback regarding the delivery charges, and we’ll take this into consideration to make our process clearer for future customers. We’re glad overall you were pleased with the service and hope you enjoy your new furniture!
Great service from James
Great service from James!
Very pleasant and kind, explained everything fully and patient! X
8 november 2025
Antwoord van Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Quick and easy to apply
8 november 2025
Antwoord van Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very helpful and patient
Bernard was very helpful and patient. He took the time to listen to my needs and point out appropriate chairs for me.
He made the whole process easy and a pleasure.
I would certainly recommend you to others.
6 november 2025
Antwoord van Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
In-Store Experience
Klaudia at the Poole store was very helpful, patient with the children, and attentive over the 3 visits we took to the store. Will update on delivery!
2 november 2025
Review zonder uitnodiging
Antwoord van Sofology - Poole
Thank you for sharing your experience! We're glad Klaudia was able to assist you and your family during your visits to our Poole store. It's great to hear her helpfulness made your shopping experience positive.
We look forward to hearing from you once your delivery arrives. If you have any questions or need assistance in the meantime, please reach out.
Antwoord van Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review!😊
Steve and Jason were very helpful and…
Steve and Jason were very helpful and patient in helping us choose our sofa.
3 november 2025
Antwoord van Sofology - Poole
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Steve and Jason were able to assist you so effectively in choosing your sofa. At Sofology Poole, we strive to provide our customers with the best service possible, and it's always rewarding to know when we've succeeded. Your feedback is greatly appreciated and will be shared with the team. We hope you enjoy your new sofa and look forward to welcoming you back in the future.
Extremely friendly and helpful staff
1 november 2025
Antwoord van Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Poole
Hello, thank you for taking the time to leave a review on your positive experience with us.
Very efficient and knowledgable
1 november 2025
Antwoord van Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Antwoord van Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Antwoord van Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
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