Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... Toon meer
Locatie
Wijzig locatieWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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Lees wat reviewers zeggen
Jason made us feel welcome and made the experience easy. It felt like talking to a friend. He got some colouring for our 2 year old to do and engaged with him unlike other places that ignored him. Wil... Toon meer
Bedrijf heeft geantwoord
It was great dealing with this firm. Their sales person Klaudia done an awesome job showing us what we wanted and answered all our questions regarding the furniture and the add ons. Well done.
Bedrijf heeft geantwoord
A pleasant purchasing experience. A good showroom atmosphere with very helpful and welcoming staff. We made two trips to the store over three days and the warmth and helpfulness remained the same... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
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Excellent customer service
Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out.
I did go into the store in poole at first but I did order the sofas online, as didnt have the time to go back in to order them.
Would like to say thank you to Stephen strickland aka Steve for helping us out
29 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Great service.
The staff were excellent. The choice of furniture suited our needs perfectly.
24 april 2026
Antwoord van Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Jason
Jason made us feel welcome and made the experience easy. It felt like talking to a friend. He got some colouring for our 2 year old to do and engaged with him unlike other places that ignored him. Will suggest any friends and family to Jason in Sofology Poole!
17 april 2026
Antwoord van Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Jason. Have a great day 😊
Confusing info regarding finance
Confusing info regarding finance , I ended up with option to pay in full instead of paying by finance . I m speaking about a business purchase . Disappointed
Otherwise very friendly staff, helpful but not aware about what is possible or not for business purchase or the procedure for business acquisition.
18 april 2026
Antwoord van Sofology - Poole
Hi there, thanks for your feedback - and we’re really glad to hear the team were friendly and helpful. Just to clarify, the finance options we offer are personal finance agreements rather than business finance. That means the credit is set up for individuals, so it requires personal details such as employment/self-employment information, along with standard credit checks. For business purchases, this would typically mean proceeding as a personal applicant (for example, acting as a personal guarantor), which can understandably feel a bit unclear if you’re expecting a business finance route. We appreciate you calling this out and will make sure the information is clearer moving forward.
Antwoord van Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great service. Friendly staff
Took time to listen to my requirements. Great suggestions.
Great service.
18 april 2026
Antwoord van Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great dealing with this firm
It was great dealing with this firm. Their sales person Klaudia done an awesome job showing us what we wanted and answered all our questions regarding the furniture and the add ons. Well done.
20 april 2026
Antwoord van Sofology - Poole
Hi there, thank you for your review. Another great review for Klaudia, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Knowledgeable and friendly staff
Knowledgeable and friendly staff, right balance between helping and leaving us to consider options
11 april 2026
Antwoord van Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Sofa is great but we were supposed to…
Sofa is great but we were supposed to receive a care package to maintain the sofa and it never arrived. I’ve tried to find a way to contact them about this and it’s not been easy
18 januari 2026
Antwoord van Sofology - Poole
Hi Jo, we are sorry to hear that your care kit has not arrived. Please send an email to social.media.complaints@sofology.co.uk and we will send the kit out in the post.
Terrible!!
We visited the store in Poole, Dorset on 8 April 2026. We needed to help choosing a new sofa. We had previously bought a sofa, but it couldn’t be delivered because it didn’t fit through the doors of our apartment, so we were in a real rush to find a replacement.
We approached man sales consultant and received absolutely dreadful service! We asked him to help us select a 3 or 4seater sofa from the clearance section. He replied, “Just name the sofas and I’ll look them up.” I wanted to see all the available options to choose the best one for our apartment, but he said it would take him 4 hours and he wasn’t going to do it.
When we asked him to accompany us to the second floor to look at more sofas, he rolled his eyes and reluctantly followed us. His attitude was completely indifferent and dismissive. We also requested sofas with low foot, and he snapped back, “I supposed to know all 40 sofas??”
It’s worth noting that the previous time we visited, another consultant was able to properly help us and select a suitable sofa himself.
When we were leaving, he hid in the back corner of the store, didn’t come out to say goodbye, and didn’t even thank us. He just sat down and stared at his tablet.
It was an absolutely terrible experience. I was planning to order another sofa, but after this I will choose a different store. I have no desire to deal with this kind of consultant and such careless, rude attitude again!!!
8 april 2026
Review zonder uitnodiging
Antwoord van Sofology - Poole
Thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with some further details about your visit to store, and our team will be happy to assist.
Irena was fantastic
Irena was fantastic, she gave us clear information to help us make the right buying decision. She spent time learning about our needs.
27 maart 2026
Antwoord van Sofology - Poole
Hi there, thank you for your review. Another great review for Irena, we will make sure to pass this on! Have a nice day.
This was a new style shopping…
This was a new style shopping experience having never been to store before was so easy to find what we needed from the fantastic choice offered best service ever from staff really helpful.
29 maart 2026
Review zonder uitnodiging
Antwoord van Sofology - Poole
Thank you for taking the time to write such an amazing review Tony :-)
Excellent experience in store
Excellent experience in store, all my questions answered in a very professional way, there are definitely no complaints from me.
Tony Johns 👍😊
22 maart 2026
Antwoord van Sofology - Poole
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Great store
Great store
Plenty of choice
Klaudia our assistant was patient throughout all my changes of mind
23 maart 2026
Antwoord van Sofology - Poole
Hi there, thank you for your review. Another great review for Klaudia, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Staff were excellent and very…
Staff were excellent and very knowledgeable. Great customer service. Just a shame about the kids running around uncontrollably but not the fault of the staff!!
15 maart 2026
Antwoord van Sofology - Poole
Thank you for the lovely feedback on our team - they’ll really appreciate it! 😊 We’re a family-friendly space, so little ones are always welcome, but we do our best to keep things comfortable for everyone. We appreciate your understanding and hope to see you again soon!
I found Jason and other sales staff…
I found Jason and other sales staff friendly and very helpful, they met all my requirements with their knowledge and advice about the furniture l required…the purchase was easy and straightforward
14 maart 2026
Antwoord van Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Great staff, super helpful
Great staff. So friendly, helpful and knowledgeable. A pleasure to deal with!
16 maart 2026
Antwoord van Sofology - Poole
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly and helpful in store. We hope you found the perfect sofa! Have a great day 😊
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