Bernard( The sales person) was excellent. He listened to our requirements, understood his product range and helped us make the right decision. He was knowledgeable, polite and helpful throughout the p... Toon meer
Locatie
Wijzig locatieWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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Lees wat reviewers zeggen
Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... Toon meer
Bedrijf heeft geantwoord
Jason made us feel welcome and made the experience easy. It felt like talking to a friend. He got some colouring for our 2 year old to do and engaged with him unlike other places that ignored him. Wil... Toon meer
Bedrijf heeft geantwoord
This was our first time at Sofology. Found staff was very informative of the product we were interested in buying, found them to be very friendly and courteous. Would shop there again.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
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Antwoord van Sofology - Poole
Good afternoon, we are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Really take the time to understand what you are looking for, brilliant service!
Brilliant service and experience. Understood exactly what we needed and helped us find the perfect sofas. Also flexible regarding both the finance method and delivery. Highly recommend this store!
7 februari 2026
Antwoord van Sofology - Poole
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
I wasn’t pushed into buying my sofa but…
I wasn’t pushed into buying my sofa but I was told everything I needed to know
7 februari 2026
Antwoord van Sofology - Poole
Thank you for your 5-star review! We appreciate your feedback and are glad you were satisfied with our service. Let us know if you need anything else.
Great range of comfy sofas
Great range of comfy sofas, klaudia was super helpful and I can’t wait for delivery!
7 februari 2026
Review zonder uitnodiging
Antwoord van Sofology - Poole
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
comfortable and easy going experience
James was incredibly attentive without ever being pushy, which made the whole experience really comfortable and enjoyable when we were looking at sofas.
His knowledge about the different options was impressive and genuinely helpful and couldn’t have done more for us. It made a big difference to other experiences elsewhere.
18 januari 2026
Review zonder uitnodiging
Antwoord van Sofology - Poole
We are very pleased to hear that you have had a great experience while ordering with us. Thank you for taking the time to give us your feedback. 😊
Sofa - So Good
A well laid out and welcoming look to the store, with very pleasant and helpful sales staff. A good range of products on display to try out and choose from. We were able to buy the right recliner for our room with the minimum of fuss.
Overall, a very satisfactory purchase experience.
4 februari 2026
Antwoord van Sofology - Poole
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Very attentive team and made it a very…
Very attentive team and made it a very quick and easy process to purchase a sofa
1 februari 2026
Antwoord van Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Our salesman Martin was knowledgeable
Our salesman Martin was knowledgeable, helpful and polite, it made our decision process simpler and easier. The ordering process and options available were also straightforward. Overall experience A++
3 februari 2026
Antwoord van Sofology - Poole
Thank you for this amazing review Royce
Vey helpful answered all my questions…
Vey helpful answered all my questions pleased with what I have ordered Thanks.
4 februari 2026
Antwoord van Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Staff were very helpful on both visits
31 januari 2026
Antwoord van Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Martin was really helpful (I think that…
Martin was really helpful (I think that was his name)
31 januari 2026
Antwoord van Sofology - Poole
Thank you for sharing your experience Anoushka
Sofa just ordered awaiting delivery
It's too early to ask reviews. I have just ordered sofa. Awaiting delivery. How can I share my reviews without seeing sofa at my home?
But Many thanks to Clodia and Bernard to show us around when we visited the store..
1 februari 2026
Antwoord van Sofology - Poole
Hi there, thanks for taking the time to leave a review, we appreciate the feedback!
Our experience was great
Our experience was great. Claudia did an excellent job. Explained everything well. We are happy with the results.
1 februari 2026
Antwoord van Sofology - Poole
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Excellent
Patient, helpful assistant who took time to understand and listen and avoided being pushy. Very good and can't wait to get my new sofas!
31 januari 2026
Antwoord van Sofology - Poole
Thank you for awarding us 5 stars Robert!
The salesman was very helpfull and easy…
The salesman was very helpfull and easy to talk to. My wife & I were happy with the whole expereance.
31 januari 2026
Antwoord van Sofology - Poole
Thank you for sharing your experience Linda
Katie was great!
Katie was super friendly and approachable, and helped us choose and purchase a sofa for our first home. She was very knowledgable on the sofas, and made the experience a very positive and enjoyable one.
31 januari 2026
Antwoord van Sofology - Poole
Thank you for awarding us 5 stars Alice!
If I could give zero stars I…
If I could give zero stars I would......After waiting from ordering in October to delivery beginning of January the footstall was delivered damaged and returned....... .....Great quality control....Not, Then after chasing I am told I need to wait until March as it is handmade blah blah blah .....REALLY!!!!!! Not a great company.....Not cheap .....Customer service non existent .....Not happy ......If I knew then what I know now I would of gone elsewhere......6 months is NOT acceptable
30 januari 2026
Review zonder uitnodiging
Antwoord van Sofology - Poole
Hi Debby, we are so sorry to hear that this happened. It is always our aim to ensure that all of our items are delivered in perfect condition. Please be assured that we will be in touch as soon as your replacement arrives.
Great sales man
James made me feel comfortable and approachable , I really hate it when sales people are pushy and he was far from that , explained everything and answered all my questions clearly . Would definitely go back .
25 januari 2026
Antwoord van Sofology - Poole
Thank you for this great review Miss Nail
Antwoord van Sofology - Poole
Thank you for sharing Laura :-)
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