Sofology - Poole Reviews 2.471

Very heloful staff and a good range of sofas

Staff were excellent and very knowledgeable. Great customer service. Just a shame about the kids running around uncontrollably but not the fault of the staff!!

I found Jason and other sales staff friendly and very helpful, they met all my requirements with their knowledge and advice about the furniture l required…the purchase was easy and straightforward

Great staff. So friendly, helpful and knowledgeable. A pleasure to deal with!

Everyone in the store was welcoming, we were greeted quickly but not overwhelmed. Staff had good product knowledge and were keen to help.
I hope now that my service pre & post delivery is going to match the level of customer experience I received in this branch.

Bernard handled our requests with professional courtesy and good humour.

Update: 
I just wanted to keep everyone informed in case you’re dealing with similar issues with Sofaology.
I’ve now had my independent upholstery report, which cost £250, and it confirms several serious problems with the sofa:
• The foam used is not the correct thickness 
• The foam is the wrong density and not what was advertised 
• The materials used do not match the company’s stated specifications 
• The engineer sent by Sofaology was found to be not suitably qualified
Despite emailing Sofaology twice and leaving reviews, I still haven’t received any response from them. Their after‑sales support has been extremely poor, and their customer promises about quality have not been upheld in my case.
I am now preparing to take the matter to court using the independent report as evidence.
My advice to anyone considering buying from Sofaology: 
Please make sure you ask for full details of the build materials, especially foam size and density, before purchasing. Once they’ve taken your money, they do not seem to care about resolving issues.

Report sent over a week ago let’s see if I get an answer

Our Sales Chap (James) was super helpful and friendly, We thoroughly recommend.

Friendly, knowledgeable service with a smile!

Really good service thanks

Lovely company we found a beautiful sofa and fell in love with it, klaudia helped us and was really friendly and helpful explained everything and made it easy for us :)

Bernard was knowledgeable, personable and not pushy.

Bernard was excellent.

Very helpful staff went out of there way to explain things and showed me how things work .

Very helpfull and patient with us ,with interesting ideas

Good easy purchase.

Good knowledge about product and services. Jason explained everything clearly and made the process easy.

I visited Sofology today to purchase a sofa cleaning kit. As I entered the store, the manager (I believe) asked what I was looking for and promptly directed me to a salesman named Martyn. Martyn dealt with me very professionally—he was helpful, polite, and efficient throughout the purchase.

At the end of the transaction, I was about to mention feedback about a previous purchase (Three Piece Suite ££££s) we made around three months ago. However, before I had the chance, the manager approached us and abruptly, I felt, and asked Martyn to go and assist two other customers. I felt this interruption was quite abrupt and came across as a little rude, especially as we were still in conversation.

Overall, Martyn’s service was excellent, but I hope the store can ensure customer interactions are allowed to conclude naturally, as it helps customers feel valued.