The lady that handled the sale made the experience excellent. She definitely went the extra mile to help me and offer all possible alternatives. Due to her, I did not consider visiting any other st... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4 Beale Way, S62 6EJ Rotherham, GB
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During our visit at sofology in Rotherham Chris (I think that was his name) was kind, warm, friendly & human in his approach to us buying the sofa. He had great knowledge of the furniture & discussed... Toon meer
Bedrijf heeft geantwoord
Experienced, very welcoming staff (Adie). Put you at ease all the way through. Never pressured us at any time. during the visits including the purchase. Staff credit to your company . Thanks
Bedrijf heeft geantwoord
On my first visit, I was left to browse at my own pace, which I really appreciated. When I did need help, a member of staff (whose name I unfortunately didn’t catch) talked me through the different... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 4 Beale Way, S62 6EJ, Rotherham, Verenigd Koninkrijk
4,9
Uitstekend
4K reviews
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We were very pleased with the service…
We were very pleased with the service when we were looking for a new sofa. The assistant Tony was very personable.
14 februari 2026
Antwoord van Sofology - Rotherham
Hi there, thank you for your review. Another great review for Tony, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Rotherham
Thank you for awarding us 5 stars :-)
Tara.She was extremely friendly.
Tara.She was extremely friendly, informative and professional. I was able to browse at my liesure knowing that Tara was available at anytime to help me make my final decision. A lovely experience all round.
13 februari 2026
Antwoord van Sofology - Rotherham
Thank you for awarding us 5 stars Lynn
Antwoord van Sofology - Rotherham
Hi there, thank you for your review. We’re sorry to hear you feel this way. We aim to offer a wide range of sofas to suit different budgets, and the majority of our furniture is made to order. This means each piece is built specifically for you, which is why delivery times can be longer than off the shelf retailers. For customers looking for a lower price point or a quicker turnaround, we also have a clearance range available with reduced prices and faster delivery. Feel free to reach out with any questions!
Amazing service from the very…
Amazing service from the very knowledgeable helpful and friendly Tony.. fantastic sofas , beautiful products. Very happy customer
12 februari 2026
Antwoord van Sofology - Rotherham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Miles was very helpful and took the…
Miles was very helpful and took the time to explain everything to us
7 februari 2026
Antwoord van Sofology - Rotherham
Hi there, thank you for your review. Another great review for Miles, we will make sure to pass this on! Have a nice day.
If I could give zero stars
If I could give zero stars, I would. This company is an absolute joke. We have now had two sofas from this cowboy company, and both have been faulty from day one. The first was refunded due to manufacturing defects—cushions didn’t fit, sank immediately, offered zero support, and were completely unusable. That alone should have been a massive red flag.
Against my better judgment, I stupidly returned to the store after being reassured by staff that “you won’t have the same issues twice.” The staff were friendly, yes—but friendliness doesn’t fix incompetence. Predictably, the exact same problems have happened again with the replacement sofa.
Faults were reported within the first month. Cushions don’t fit properly, several are misshapen and wonky, and there is a dangerous gap in one of the seats where my child repeatedly gets stuck. The sofa has so little support it genuinely feels like sitting on the floor. This product is not fit for purpose.
An engineer visit only made things worse. I was verbally told that the cushion issues would be reported and that Sofology operates on a “customer satisfaction basis” and would offer a resolution if I wasn’t happy. Conveniently, none of this was included in the official report. No resolution has been offered. I have now been lied to by multiple members of staff.
I am now £4,000 out of pocket with a sofa that cannot be safely or comfortably used. Poor quality, poor honesty, and zero accountability.
22 maart 2025
Review zonder uitnodiging
Antwoord van Sofology - Rotherham
Hi Hayley, we are sorry to hear that you are unhappy. Please email your complaint and order details to social.media.complaints@sofology.co.uk and we will take a look at your account.
Lovely experience
Tara was very friendly and respectful. Not at all pushy about products. Have my Dad advice and choices of sofas to meet his needs .
10 februari 2026
Antwoord van Sofology - Rotherham
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
The guy explained everything in detail…
The guy explained everything in detail and we talked about pets which was nice.its nice to hear about others own experience
7 februari 2026
Antwoord van Sofology - Rotherham
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Friendly staff and helpfull
9 februari 2026
Antwoord van Sofology - Rotherham
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
New sofa for new house
Went to the Rotherham store with my daughter & son-in-law looking for ideas but ended up buying. Chris who helped us was very very helpful, there was no pressure from him, he listen to us with what we wanted & our concerns has my daughter & son-in-law’s current sofa didn’t fit in the new house. Chris went above and beyond for us. Would definitely recommend
8 februari 2026
Antwoord van Sofology - Rotherham
Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Chris and that you would recommend us! Have a great day 😊
After sale review
Great experience at the Rotherham show home, delay in delivery of sofa though compensated for this but swivel chair came a noise when it spins. Took a while to get a call back for expert appointment to fix this.
29 oktober 2025
Antwoord van Sofology - Rotherham
Thank you for your lovely comments about our Rotherham showroom - we’ll be sure to pass that on to the team. We’re really sorry to hear about the delay to your delivery and the noise you’ve experienced with the swivel chair. That’s not what we expect from our furniture. While our technicians can sometimes take a little time to arrange due to availability in certain areas, the visit allows us to properly diagnose and resolve the issue so it can be fixed as quickly as possible. If you need any assistance in the meantime, please don't hesitate to get back in touch!
Very nice experience
Very nice experience.
Loads of good quality sofa's.
No pressure when looking round.
Loads of choice.
8 februari 2026
Antwoord van Sofology - Rotherham
Thank you for choosing Sofology!
Great in store experience with Adrian…
Great in store experience with Adrian at the Rotherham branch - thanks so much for your help!
8 februari 2026
Antwoord van Sofology - Rotherham
Thank you for choosing Sofology!
Antwoord van Sofology - Rotherham
Good afternoon, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Having looked around four sofa…
Having looked around four sofa companies, we returned to Sofology, the first we looked at. So many to choose from. Had a lovely young salesman, Miles. Really helpful, explained all about the sofas we decided on. Had a great giggle and a chat. Fabulous customer service.
All in all a great experience.
7 februari 2026
Antwoord van Sofology - Rotherham
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Fab quality ... great staff
Made me feel welcome... sales staff not pushy. Great quality recliner chair in leather.. great value
31 januari 2026
Antwoord van Sofology - Rotherham
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Felt no pressure from salesmen
Adrian was a fantastic salesman and didn't make me feel any pressure to purchase at all. He was very knowledgeable about all of the sofas I was inquiring about and he didn't make me feel rushed, I would recommend Adrian's assistance when in sofology Rotherham.
4 februari 2026
Antwoord van Sofology - Rotherham
Thank you for taking the time to leave a 5-star review!😊
Brilliant experience
Adrian was brilliant in helping us pick a sofa. We didn’t feel pressured into buying and we appreciated his honest advice on the sofa’s we were looking at. The whole experience was seamless and one that we will recommend to others. Thanks so much.
3 februari 2026
Antwoord van Sofology - Rotherham
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
A pleasant experience
Salesman was really helpful
Left us alone to browse around the store, no hassling us
The store was clean and tidy and easy to get around
Once we had our options the salesman advised us on what would be best for our needs and was not pushy
He showed us different options that we had not seen, explained all the products they provided including insurance
All in all a pleasant experience
3 februari 2026
Antwoord van Sofology - Rotherham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
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