Sofology - Solihull Reviews 2.082

I am very satisfied from customer services we received. Excellent and always recommend.

Neal was extremely helpful, we went on looking for a new footrest and left with an amazing footrest and chair to match! Very friendly and welcoming and great selection.

We saw the sofa we wanted in store, which was in stock and delivered within the 14 days advertised in store. We were happy with the communication from staff member whom dealt with us, sorting out all the paperwork, emails kept up to date with the tracking of our sofa, until delivery. Delivery men phoned on their route, introduced selfs, placed sofa in our home, all packaging removed and taken away.
We are very pleased with the whole experience from helpful, polite staff.

Ali was exceptional. He explained everything so clearly and simply. We understood exactly what we were buying, the insurance cover was explained thoroughly, he made sure we knew what to expect from beginning to end.

Customer Service was great, very friendly and professional. I will definitely be back to Sofology.

Great store with lots of options, was left to have a browse, which was nice. Later we met Ali who helped us decide on the sofa. Part of the showrooms power was out and one of the sofas I had interest in was a power recliner. Ali re located the sofa just so I could test it out using all the features. This confirmed what sofa I wanted, so we sat down together to process the order. Very professional and relaxed, no pressure. 10/10

Excellent service

Very friendly and great customer service.

Great experience from start to finish. Ordered in store, chose delivery date online, arrived on time and so pleased with how it looks and how comfortable it is.

Josh the salesman was honest, very helpful and not pushy.

Great service, staff amazing would recommend. 1st class

Very helpful

Great in store service from Leon, helpful and patient. Good advice, well informed and didn't over sell. A pleasure to work with to pick our perfect sofa.

Thank you

The sales person that I dealt with was very helpful.
Any questions that I asked were all answered fully,
The answers he provided me with , were very informative.
And made my decision to buy the sofa, very easy.
Would recommend to family & friends .

My experience with my sofa and chair purchase was excellent. I viewed the Ziggy 3 seater and chair yesterday, which was included in the clearance sale for showroom items. The salesperson was Ali, who kindly agreed to hold both items for me for 24 hours in order that i could feedback to my wife, prior to purchasing. When back to see Ali this afternoon to purchase the sofa and chair. Ali was extremely helpful,and concisely talked me through the process, advised on the available purchase/finance options and delivery arrangements. Absolutely delighted with my experience. Thank you Ali for your excellent customer care. It was greatly appreciated.

Very helpful staff and explains the different materials and cushion fillings differences 10/10

Wide choice of Sofa's. We were allowed to browse without being pestered, then when we wanted advice, the sales assistant was knowledgeable and polite.

The shopping assistant was very friendly helpful amd professional.

Leon was very helpful and fantastic at explaining everything in detail. We would highly recommend you visit him when looking in store!

Ali made our experience well enough to enjoy the day and make a decision.
the manager used his initiation to help the process of purchasing our sofa. both were good, kind and did their job well.

I don’t usually leave reviews but feel compelled to on this occasion as our sales assistant - Leon was absolutely superb! He helped my wife and I choose the perfect furniture for our new home when we didn’t know where to begin. A seamless process coupled with a great guy helping us - we knew we could not go wrong! Leon - you’re a credit to the store!