Sofology - Solihull Reviews 2.082

Great customer service - thanks to the gent that sold us the sofas
All delivered now and done, smooth

Bought a 3 seater Keswick sofa today. Neal, the salesperson, was very helpful and smoothly took us through the purchase / delivery process and explained what options we could add ie Care Kit and Sofaglide.

Good experience- no issues.

Easy quick good knowledge

Plenty of room and time to try many different products without anybody pushing you.
When we were ready Ali was very helpful and informative to seal the deal

When looking to buy the Hugo sofa and chair for the last 6 mths. Came today to finally put in the order.
So happy with the service and the process was very easy

Ali sales person was extremely helpfull informative and polite , we could not have asked for anything more.

Kind,passion and helpful

Leon was very attentive and professional when we picked our sofas, they look amazing quality - he told us all the information we need to know! Thank you for a great experience

Very pleasant experience. Knowledgeable and friendly staff, who told me everything I needed to know. I can recommend the store based on my experience.
The lead time seemed a tad long but I knew that from the outset if that could be improved on in the future I feel that can only be a good thing.

Professional

Bought a sofa costing over £2000 had it 3 weeks and is broken. I now have to wait 3 months for the part I’m disgusted quite frankly.

Been asked to email them on their reply and lo and behold no answer again. The other side of the sofa is now making a clunking noise I’ll be making a formal complaint

Fantastic help from Leon and Neal in buying our new sofa. Full of information and guidance. Thanks again for all your help

Received the same standard of customer service as expected. It’s why I always come back to sofology.

Joushi was lovely men who assist us with 3 sofa patiently and finally we got our sofa

First time buying from Sofology and all I can say is that the service we had was impressive. Ali from Solihul Sofology was absolutely fantastic! He helped us making the process smooth and enjoyable. He is definitely once of the best salesman we’ve come across. Very knowledgeable and professional. Many thanks Ali.

There’s a great range of sofas in different combinations, displayed in a spacious showroom. Our salesman (Leon) was Friendly,knowledgeable and patient in helping us make our choice. Agreed on a great price that suited us and a quick delivery date.

After an initial visit and already choosing our sofas, a consultant (Leon) offered help on our 2nd visit and added a lot of perspective and interest in our sofa choices and ultimately made the experience really enjoyable. Definitely a great asset to the team and i’d recommend this branch based on that experience alone.

From start to finish nothing is any trouble for these lovely people and they leave you alone until your ready for help , big shout out to josh and Leo thanks guys you made it perfect and personal

We were served by Josh who was a pleasure to deal with. Very patient and very clear about everything.

Initial Positive Experience, Catastrophic
Delivery Failure

I initially had a very positive experience with the sales team. They were excellent, which is why I chose your company over larger competitors. However, the subsequent delivery process has been a catastrophic letdown at the worst possible time, demonstrating a complete lack of compassion and accountability.

The Failure of Process
We followed your explicit instruction not to sell our existing sofa until delivery was confirmed. We received official booking confirmation a week ago and were given the final delivery time the day before it was due. Crucially, we were told that delivery would only be scheduled once the order was physically ready in your warehouse—specifically to prevent the situation we are now in.

On the evening before our confirmed delivery, we received a call stating that the item was not in the warehouse but still in port and would not be available for at least another six days. A new delivery date "will be arranged in the future."
The Devastating Impact
We had already paid the significant, advance delivery fee, moved our entire house around, and arranged for the old furniture to be removed in preparation for your delivery. Our existing sofa is now gone.

The consequence is severe:
I am left sitting on the floor.
My wife is disabled and must now remain in the bedroom for the next couple of weeks due to the lack of appropriate seating and support.
When I explained this dire situation, the attitude on the phone was an unapologetic shrug: "Well, there is nothing I can do" and "It's one of those things."

Serious Concerns and Lack of Trust
This entire sequence suggests one of three highly concerning scenarios:
We were lied to when told delivery is only booked once the item is in the warehouse.
The confirmed item was given to another customer.
The item was somehow damaged after booking confirmation.
We followed every instruction, paid upfront, and rearranged our lives, only to be left in an unacceptable situation with zero empathy. My faith in your company is completely shattered.