The sales person we delt with was Colin. He was most helpful and knowledgeable regarding our choices for our new living room seating. He made us feal very relaxed and he was also very patient. So a... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieC2, The Gateway Site, Peel Centre, EH20 9PW Edinburgh, GB
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Lees wat reviewers zeggen
Our initial visit was relaxed with an introduction from staff on how to navigate the store and options. No pressure whatsoever and noone following us around. Were free to look and explore at our leis... Toon meer
Bedrijf heeft geantwoord
I must say how friendly and helpful the staff at Edinburgh's Sofology Store were. Although I have chosen not to make a purchase at this time, I would definitely go back again to view their sensibly p... Toon meer
Bedrijf heeft geantwoord
I enjoyed my visit to the Loanhead branch with my son and daughter looking for a new sofa Normally I kinda hate going into these places I find they follow you about and ask you questions and so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
C2, The Gateway Site, Peel Centre, EH20 9PW, Edinburgh, Verenigd Koninkrijk
4,9
Uitstekend
4K reviews
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The assistant (Aida) was very helpful
The assistant (Aida) was very helpful and didn't rush me into making a decision. She assisted with measurements and room and decor compatibility. She explained all the terms clearly and provided me with various options prior to my purchase.
9 januari 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Excellent choice in store
Excellent choice in store and great staff member who was able to answer our queries including sorting our on line account when I tied it up in knots.
6 januari 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Engaging and supportive support !
We really had a great experience at Sofology Straiton as the sales/service team were just the right balance of engaged, helpful but not overbearing! Loved it and very happy with our final choice!
4 januari 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Antwoord van Sofology - Straiton Edinburgh
Thank you for the fantastic 5-star review! ⭐⭐⭐⭐⭐
Great experience from start to finish
Great experience from start to finish. Know exactly what we are getting and when. Beautiful sofas, much better designs and options than competitor's.
3 januari 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for taking the time to give us your feedback. 😊
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
We’d definitely go back again…
We appreciated not being rushed or pressured at all. Tanya helped us the first time we went, just to look around, and Jonathan helped us when we went back to buy. They were both very professional but personable and kind. We’d definitely go back again.
3 januari 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for taking the time to share your experience!
Antwoord van Sofology - Straiton Edinburgh
Thanks Susan
It was a relaxed experience and the…
It was a relaxed experience and the advisor was really clear and helpful without putting us under pressure
4 januari 2026
Antwoord van Sofology - Straiton Edinburgh
Hi Grainne, thank you for taking the time to share your experience.
Knowledgeable sales assistant who went…
Knowledgeable sales assistant who went the extra mile to reassure me about the products purchased
3 januari 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience.
Really great sales experience
Really great sales experience, good knowledge, wide selection and sales helped isolate the combination that works best for our space.
6 januari 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for awarding us 5 stars Charles :-)
Excellent personal service
Excellent personal service
Stuart explained everything and helped me make my choices.
A happy shopping experience!
6 januari 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for sharing Dorothy :-)
Good service
A lovely young man called Harrison from the Straiton store looked after us twice .
He knew his stuff very polite not pushy at all .
Wish him all the very best in life .
He deserves a promotion !
5 januari 2026
Antwoord van Sofology - Straiton Edinburgh
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Harrison was really helpful and a…
Harrison was really helpful and a pleasure to chat with. He helped us understand and make an informed choice for our purchase.
5 januari 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for awarding us 5 stars :-)
Excellent assistance
I thought the help we received and the product could not have been better. Aida was a delight and was very well informed about the stock. She was even able to guide us when we couldn't find our way out of the store!! LOL.
2 januari 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for sharing your experience Margaret :-)
Antwoord van Sofology - Straiton Edinburgh
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great service and informative
2 januari 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for choosing sofology!
Very helpful advice
Very helpful advice. Explained how sofa cushions and seating was manufactured and also provided details about cleaning. Also showed me a variety of chairs when the one that I was looking for was only available online.
27 december 2025
Antwoord van Sofology - Straiton Edinburgh
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Excellent customer service
The customer service that we received was absolutely excellent! Steven was friendly and helpful (but not pushy) and the fact that we could pay a deposit and do direct debits for the rest made our new sofas much more affordable. Would highly recommend.
3 januari 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Antwoord van Sofology - Straiton Edinburgh
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
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