Harrison, the sales representative who we dealt with was very knowledgeable and spent plenty of time with us. He had humour and a good personality, wasn’t a thpical sales person who you would dread
Bedrijf heeft geantwoord
Locatie
Wijzig locatieC2, The Gateway Site, Peel Centre, EH20 9PW Edinburgh, GB
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Lees wat reviewers zeggen
I was impressed with the light airy store & the selection of sofas available. After a good look around I decided I would like two two seater sofas. Elaine, a salesperson was so helpful & informa... Toon meer
Bedrijf heeft geantwoord
We came in to look, ending up buying, we found an excellent product with the help of Harrison, he knew his stuff, did not put any pressure on us to buy, your products sell themselves when you have... Toon meer
Bedrijf heeft geantwoord
Just bought our new sofa from Edinburgh Straiton branch. So much choice of styles, colours, materials etc! Lots of great help from Jonathan Tucker helped us make our decision. He was so knowledgeable... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
C2, The Gateway Site, Peel Centre, EH20 9PW, Edinburgh, Verenigd Koninkrijk
4,9
Uitstekend
4K reviews
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Antwoord van Sofology - Straiton Edinburgh
Thank you for awarding us 5 stars Maureen
Harrison
Harrison, the sales representative who we dealt with was very knowledgeable and spent plenty of time with us.
He had humour and a good personality, wasn’t a thpical sales person who you would dread
19 september 2026
Antwoord van Sofology - Straiton Edinburgh
This is a great review Mrs Bennett, thank you for sharing.
Great attention to detail & customer…
Great attention to detail & customer needs in the store. Very helpful.
Quick Service when making the order.
18 september 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for shairng your experience Mrs Watters.
Excellent service from someone who…
Excellent service from someone who supplied a solution rather than just selling a product which is a rare thing these days !
19 september 2026
Antwoord van Sofology - Straiton Edinburgh
Thanks for this fabulous review. We appreciate you sharing it with others!
Member of staff very helpful & patient…
Member of staff very helpful & patient I was left to look around then was able to return to discuss without any pressure
12 september 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great staff
13 september 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Go to Next, avoid and don’t make the same mistake as we did
This company is a rip-off merchant.
They charge you £130 for delivery which is extortion, I told the colleague it’s cheaper to hire a van and come and pick it up. She told me I can’t do that for their insurance purposes, so we had no choice but to pay the £130 for delivery of a two-seater sofa.
The sofa cost £800 so another 16.25% for delivery on top which won’t come for 11 weeks or something.
We went to Next just after and ordered a corner sofa much bigger with delivery after 7 days and only £30 for delivery!
When we got home we were so annoyed it this scam that we enquired about cancelling it after a couple of hours. No one to speak with and had an email from one of the other colleagues saying we’d have to pay them another 25%😂
Personally I will never buy from this place again and would advise anyone else to avoid it like the plague
12 september 2026
Antwoord van Sofology - Straiton Edinburgh
We’re sorry to hear you feel this way. Our standard £129 delivery charge covers delivery to your room of choice, setup and packaging removal. As our sofas are made to order, once an order is placed, our cancellation policy does apply, which can include a 30% charge. We appreciate this may not be the outcome you were hoping for, but these terms are provided at the point of order.
The workers were nice
The workers were nice, patient, and well informed about the products that were selling.
4 september 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
We found our experience relaxed and…
We found our experience relaxed and hassle free. The sales representative was very friendly and helpful, and knowledgeable about the sofas on show , offering useful advice. Great experience. Can't wait for our sofa to arrive.
31 augustus 2026
Antwoord van Sofology - Straiton Edinburgh
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
We had a really positive experience…
We had a really positive experience buying our sofa. The staff were very polite, friendly and helpful, and gave us some really valuable advice that helped us choose the right sofa for our home. We really appreciated their time and guidance. Excellent service!
21 augustus 2026
Antwoord van Sofology - Straiton Edinburgh
Thanks for this fabulous review. We appreciate you sharing it with others!
Antwoord van Sofology - Straiton Edinburgh
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to email us with your order and review details over at social.media.complaints@sofology.co.uk and we'll be happy to take a look.
We came in to look and bought an excellent product
We came in to look, ending up buying, we found an excellent product with the help of Harrison, he knew his stuff, did not put any pressure on us to buy, your products sell themselves when you have great staff who know their stuff
Hi should read from Derik Larkins, how my son, Hamish name appeared is beyond me, can you update
Thanks
Derik
31 augustus 2026
Antwoord van Sofology - Straiton Edinburgh
This is a great review Hamish, thank you for taking the time to share :-)
Jonathan was a pleasure to deal with…
Jonathan was a pleasure to deal with start to finish
31 augustus 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Jonathan, we will make sure to pass this on! Have a nice day.
Great service from Toinya
Great service from Tony’s in Straiton branch. Very helpful very friendly easy to talk to. Sofas lovely too.
3 september 2026
Antwoord van Sofology - Straiton Edinburgh
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Tanya, we will make sure to pass this on! Have a nice day.
Apologies for the delay
Apologies for the delay in sending this response. My partner Kaylin and I popped into Sofology a few weeks ago. We were greeted by your colleague Jonathan. He was very friendly, helpful and polite. After a good look around the store we chose the couch we liked and Jonathan went through all the relevant information with us. Jonathan is a credit to the company.
15 augustus 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Jonathan, we will make sure to pass this on! Have a nice day.
The staff are great
The staff are great. Very knowledgeable and go through everything with you. Very approachable and friendly. I would highly recommend.
25 augustus 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Great staff, great service
Great staff. Very relaxed atmosphere. Good choice of good quality sofas and chairs.
31 augustus 2026
Antwoord van Sofology - Straiton Edinburgh
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Antwoord van Sofology - Straiton Edinburgh
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
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