I have used Sofology for my past three sofas and they have always been amazing. Very relaxed shopping experience but when you need someone they know there stuff and are always very friendly. I was s... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieC2, The Gateway Site, Peel Centre, EH20 9PW Edinburgh, GB
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Visiting the store in Straiton, we were greeted by Tonia. We are very aware of pressure sales, but she was incredibly professional and engaging. Not only informative but very endearing. We were visiti... Toon meer
Bedrijf heeft geantwoord
Staff member Elaine was very helpful, dropped a star due to having to pay £129 for delivery which I think is ridiculous
Bedrijf heeft geantwoord
The sales assistant was very helpful and informative. He gave us all the options available for the corner sofa we wanted to fit in our livingroom.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
C2, The Gateway Site, Peel Centre, EH20 9PW, Edinburgh, Verenigd Koninkrijk
4,9
Uitstekend
4K reviews
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The sales person said one thing but the website said another
The process was pretty straight forward particularly being able to complete the order from the comfort of my home. The only negative point was that the sales person in the showroom said the sofas would take up to 11 weeks to arrive but the website and order confirmation said from 11 weeks. We are hoping they will arrive sooner rather than later.
17 mei 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Nice behaviour and friendly discussion.
14 mei 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great shopping experience
Great shopping experience, great staff , clean store great selection .Matt done a fantastic job, very knowledgeable.
8 mei 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Matt, we will make sure to pass this on! Have a nice day.
Very happy with the way the team…
Very happy with the way the team explained everything to us about our new sofa but the delivery date is a bit to long
12 mei 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thanks for your feedback - we’re really pleased to hear the team took the time to explain everything clearly when choosing your new sofa. We also appreciate your comments on the delivery time and understand it can feel a little long. As our sofas are made to order, lead times can vary depending on the specification, but we’ll always keep you updated throughout.
Excellent service
No hassle left to browse and the process for buying the sofa was straightforward and the salesperson was very helpful
10 mei 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Really helpful staff who didn't hassle…
Really helpful staff who didn't hassle us but gave us all the information we needed.
Details of furniture available both dimensions and styles ,colours and types of fabric ,
All in all and excellent experience and we went home happy with our order
13 mei 2026
Antwoord van Sofology - Straiton Edinburgh
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent Service - Edinburgh Straiton 😊
Excellent service, friendly and very helpful. Made our visit a pleasure. Tonia was very good 😊 we appreciate the relaxing but professional experience. Thank you 🙏
4 mei 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Johnathon was very helpful at showing…
Johnathon was very helpful at showing us the ranges of sofas that suited our requirements.
Once we had come to a decision on the sofas we wanted to purchase, he was very thorough in explaining the purchasing procedure , ensuring that we were completely happy with our choice, estimated delivery date, etc.
27 april 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for sharing your experience :-)
Excellent customer service
Excellent customer service. Did not feel hounded and totally at ease to browse
26 april 2026
Antwoord van Sofology - Straiton Edinburgh
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Jonathan was absolutely superb
Jonathan was absolutely superb! Very knowledgeable and just a pleasure to deal with.
26 april 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Jonathan, we will make sure to pass this on! Have a nice day.
Colin was extremely helpful from the…
Colin was extremely helpful from the beginning he helped with colour style and sizing to fit the right sofa for us.
He never pressured us to buy then and there and when we came back a few days later he was happy to see us and just as helpful!
10/10
19 april 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Colin, we will make sure to pass this on! Have a nice day.
Great service from when we walked into…
Great service from when we walked into the store until we left.
15 april 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Great correspondence
Great correspondence
Having my own account makes a world of difference
12 april 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great choice and competitive prices
Great choice and competitive prices. Really nice staff who are there to readily answer questions and, if required, make knowledgeable suggestions around your needs.
Would recommend.
9 april 2026
Antwoord van Sofology - Straiton Edinburgh
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service and advice
9 april 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great staff
Harrison in Edinburgh was a great help
To advice and support what we were looking for to suit our new home.
4 februari 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for awarding us 5 stars!
Great selection of sofas and the staff…
Great selection of sofas and the staff were so friendly, helpful and knowledgeable. They really took time to make sure I got exactly what I wanted and suited my needs.
10 april 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for awarding us 5 stars!
Very satisfied
What I liked about this experience, was from the moment my friend and I walked into the shop we were made welcome and were not hounded by staff when we were looking around (which can be so annoying). The salesman Harrison couldn't be more helpful,( such a lovely guy) he had the patience of a saint as we were in the shop a good few hours picking and trying different sofas eventually settling on a suit. Compared to other shops we were in that day I would say Sofology had more of a different selection and reasonably priced.
6 april 2026
Antwoord van Sofology - Straiton Edinburgh
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Good experience
Aida was very helpful and informative without being pushy. The showroom at Straiton had a good selection of sofas and we were able to find one that suited us.
4 april 2026
Antwoord van Sofology - Straiton Edinburgh
Thanks for this fabulous review. We appreciate you sharing it with others!
The lady that served us was excellent
The lady that served us was excellent , I was very happy with the sofa and can’t wait for it to arrive
2 april 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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