The sales person we delt with was Colin. He was most helpful and knowledgeable regarding our choices for our new living room seating. He made us feal very relaxed and he was also very patient. So a... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieC2, The Gateway Site, Peel Centre, EH20 9PW Edinburgh, GB
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Lees wat reviewers zeggen
Our initial visit was relaxed with an introduction from staff on how to navigate the store and options. No pressure whatsoever and noone following us around. Were free to look and explore at our leis... Toon meer
Bedrijf heeft geantwoord
I must say how friendly and helpful the staff at Edinburgh's Sofology Store were. Although I have chosen not to make a purchase at this time, I would definitely go back again to view their sensibly p... Toon meer
Bedrijf heeft geantwoord
I enjoyed my visit to the Loanhead branch with my son and daughter looking for a new sofa Normally I kinda hate going into these places I find they follow you about and ask you questions and so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
C2, The Gateway Site, Peel Centre, EH20 9PW, Edinburgh, Verenigd Koninkrijk
4,9
Uitstekend
4K reviews
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Highly Recommend
Jonathan was absolutely superb. Thanks for making the purchase easy and thanks for being such a nice person.
14 maart 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Jonathan. Have a great day 😊
Great and smooth experience.
Great and smooth experience.
Amelie at the Loanhead store was great!!
Thanks
14 maart 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Our salesman was so attentive and…
Our salesman was so attentive and helped us get the right sofa which met our needs at within our budget that day!!!
7 maart 2026
Antwoord van Sofology - Straiton Edinburgh
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Antwoord van Sofology - Straiton Edinburgh
It is really appreciated that you took the time to share your kind words. We are glad to hear Colin helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Sofology Straiton, Edinburgh. Excellent customer service
Answered my questions with knowledge. Very helpful and had chance to wonder around the shop without pressure. Staff responded only when I was ready. Very lovely experience in Sofolgy Straiton, Edinburgh
8 maart 2026
Antwoord van Sofology - Straiton Edinburgh
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent customer service from Tonia
I recently purchased a sofa and had a really positive experience from start to finish. The showroom had a great selection, but what really stood out was the excellent customer service from Tonia.
Tonia was absolutely brilliant. She was friendly, knowledgeable and took the time to understand what we were looking for and what would work for us. She explained the different options clearly, answered all of our questions and made the whole process feel relaxed and straightforward. Her knowledge and insight into interior design really helped when we were trying to pick the right colours.
It’s rare to come across such genuinely helpful service and she made the experience much more enjoyable. Thanks to her advice we ended up choosing a sofa we’re really happy with.
Overall a great experience and I would definitely recommend visiting if you’re looking for a new sofa.
8 maart 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Tonia. Thank you for taking the time to leave a review 😊
Perfect service
Perfect service
We were in the store twice to find a corner couch and had perfect service from Jonathan at the straiton store in Edinburgh. Would definitely recommend . Thanks
7 maart 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for choosing Sofology!
Colin was clearly knowledgeable about…
Colin was clearly knowledgeable about the product range. He was also pleasant and courteous, making the whole transaction smooth and easy.
3 maart 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for this great review Andrew :-)
Fantastic service as soon as we entered…
Fantastic service as soon as we entered the store. Stuart was excellent, directed us to the sofa we wanted, and let us look on our own, no pressure.
Stuart came back, gave us details about the sofa, we left happy and bought 2 leather sofas.
Great Customer Service
2 maart 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for taking the time to share your experience Steve, we really apprechiate it.
Antwoord van Sofology - Straiton Edinburgh
Thank you for your feedback. 😊 We understand that not being able to pay by cash can be inconvenient. For security and efficiency, Sofology processes payments via card or finance options, which also helps us ensure a smooth and safe transaction for all customers.
We appreciate your understanding and are happy to assist with any questions about alternative payment methods.
Ethan gave us all information we…
Ethan gave us all information we required in a nice casual relaxed manner .He was not pushy in any way -we had been to store 10days previously and came back after checking out similar sofas in other stores -We enjoyed it the experience at Sofology
1 maart 2026
Antwoord van Sofology - Straiton Edinburgh
We are pleased that you enjoyed your visit Billy!
Colin helped us find the perfect…
Colin helped us find the perfect couch,quick easy and professional.
1 maart 2026
Antwoord van Sofology - Straiton Edinburgh
Thanks Mr Ezzi ☺️
helpful and friendly
Both Colin and Jonathon were really friendly and helpful in choosing and ordering our sofa on 2 separate occasions. Our second sofa from sofology and impressed with the customer service again.
28 februari 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Very easy, very nice experience!
Very lovely member of staff helping us, very easy to shop, very informative! Would definitely recommend this place!
25 februari 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for taking the time to leave a 5-star review!😊
Well presented
Well, we decided to browse round the showroom to get a rough idea what was out there. It was well presented and the staff couldn't be more helpful. We were so impressed we bought a lovely sofa.
27 februari 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Excellent customer service
Excellent customer service. Colin gave us the information we needed and then the space to make an informed decision before we purchased.
27 februari 2026
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Antwoord van Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Good salesman who explained everything…
Good salesman who explained everything and was not pushy in anyway.
23 februari 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for sharing Les!
Fantastic experience at the Edinburgh…
Fantastic experience at the Edinburgh branch. We were helped with our purchase from Harrison. Stress free, no hard sell or followed around the shop, left to browse at our leisure. And helped answer any questions. Best of all we have ordered two gorgeous sofas!
21 februari 2026
Antwoord van Sofology - Straiton Edinburgh
Thank you for awarding us 5 stars Nikki :-)
Returning customers
Returning customers. Welcomed recognised remembered and respectfully given excellent service.
24 februari 2026
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