We saw a sofa in your shop a few weeks back and fell in love with the style, we went back a few weeks after and met a lovely member of staff who welcomed us and offered us great service from start to... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1, Wootton Bassett Road, SN5 8WF Swindon, England, GB
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Lees wat reviewers zeggen
Shanelle was very helpful and knowledgeable from the moment we walked in. We have limited space for a sofa and she was incredibly helpful, letting us know what she thought would work well. We couldn’t... Toon meer
Bedrijf heeft geantwoord
Great customer service. Didn't feel we was pushed into buying anything but very helpful at the same time
Bedrijf heeft geantwoord
Fabulous sales advisor Kai Swindon store, nothing was too much trouble and he went out of his way to make sure we were happy. Excellent through out not pushy just professional which was very attracti... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 1, Wootton Bassett Road, SN5 8WF, Swindon, England, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
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Antwoord van Sofology - Swindon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great customer service
Great customer service. Didn't feel we was pushed into buying anything but very helpful at the same time
25 april 2026
Antwoord van Sofology - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Antwoord van Sofology - Swindon
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Nick from the Swindon branch was very…
Nick from the Swindon branch was very helpful, made our buying experience incredibly easy and he explained everything clearly.
11 april 2026
Antwoord van Sofology - Swindon
Hi there, thank you for your review. Another great review for Nick, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Swindon
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great experience!
Shanelle was very helpful and knowledgeable from the moment we walked in. We have limited space for a sofa and she was incredibly helpful, letting us know what she thought would work well. We couldn’t recommend enough!
12 april 2026
Antwoord van Sofology - Swindon
Hi there, thank you for your review. Another great review for Shanelle, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Swindon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Lovely store
Lovely store, no pressure from sales staff, I felt I could take my time walking around the store and looking at all the sofas. Great selection of sofa's to try. Highly recommend.
9 april 2026
Antwoord van Sofology - Swindon
Thank you for your recommendation.
Antwoord van Sofology - Swindon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kaitlin at the Swindon
Kaitlin at the Swindon branch was amazing. Great customer service that made sociology standout above the other companies we visited
4 april 2026
Antwoord van Sofology - Swindon
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Kaitlin. Have a great day 😊
Excellent service and an excellent experience
We saw a sofa in your shop a few weeks back and fell in love with the style, we went back a few weeks after and met a lovely member of staff who welcomed us and offered us great service from start to finish, We were asked what we were looking for and once we said Dog friendly sofa, as our Dog was in the car, she welcomed us to go and get our Dog. Whilst going through the purchase, the lady was helpful from start to finish. Overall great service, very welcoming throughout.
3 april 2026
Antwoord van Sofology - Swindon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kai was amazing!
The instore experience was excellent. Kai from the Swindon store was excellent. Very helpful and knowledgeable. The cup of tea provided was also a nice touch. He kept me in the loop, although I couldn't go ahead with the purchase.
27 maart 2026
Antwoord van Sofology - Swindon
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Had good experience being explained…
Had good experience being explained everything perfectly by the lady there and made our purchase smoothly.
21 maart 2026
Antwoord van Sofology - Swindon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Staff member very good and helpful with…
Staff member very good and helpful with good product knowledge
24 maart 2026
Antwoord van Sofology - Swindon
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Know their stuff, very accomodating and not pushy at all
All the staff were very welcoming, knowledgeable and not pushy. They ensured I was looked after, had space to sit and "decide" on the sofa and even allowed me to bring my dog in which I was thought was very forward thinking. Shanelle was my main point of contact and was absolutely brilliant although Kye (forgive spelling on both names!) was great too. Highly recommend
21 maart 2026
Antwoord van Sofology - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Duella was incredibly friendly
Duella was incredibly friendly, helpful and informative. Very happy with the final choice of sofa we made with her.
21 maart 2026
Antwoord van Sofology - Swindon
Hi there, thank you for your review. Another great review for Duella, we will make sure to pass this on! Have a nice day.
Fabulous sales advisor Kai Swindon…
Fabulous sales advisor Kai Swindon store, nothing was too much trouble and he went out of his way to make sure we were happy. Excellent through out not pushy just professional which was very attractive which guaranteed a sale, thank you Kai.
17 maart 2026
Antwoord van Sofology - Swindon
Hi there, thank you for your review. Another great review for Kai, we will make sure to pass this on! Have a nice day.
Delayed delivery
Ordered our sofa on 15 feb, we got given a delivery date for today 18.03.26 and was given a timeframe of 1:40-4:40. we received a call at 4:53 where the driver advised they can’t deliver as it’s outside of their driving hours? A call earlier would’ve been appreciated?
Not to mention we’ve received countless misinformation regarding the delivery times, missed call backs and that they don’t offer any compensation when it’s clear they can.
We’ve missed out on a whole day of work for this either no pay and now we have to wait another 2 weeks for an appointment which we can’t even book yet as the sofa isn’t back at the warehouse. Absolutely ridiculous, currently have no where to sit and am sitting in the floor for two week!
18 maart 2026
Review zonder uitnodiging
Antwoord van Sofology - Swindon
Hi there,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your order details.
Relaxed shopping
Very helpful well informed staff (Shaneile) made the purchase and paperwork easy & understandable.
Coffee was good too!!
17 maart 2026
Antwoord van Sofology - Swindon
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Antwoord van Sofology - Swindon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
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