We saw a sofa in your shop a few weeks back and fell in love with the style, we went back a few weeks after and met a lovely member of staff who welcomed us and offered us great service from start to... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1, Wootton Bassett Road, SN5 8WF Swindon, England, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Fabulous sales advisor Kai Swindon store, nothing was too much trouble and he went out of his way to make sure we were happy. Excellent through out not pushy just professional which was very attracti... Toon meer
Bedrijf heeft geantwoord
Having already been into a DFS next door with no luck, we weren't too hopeful, but the assistant Shanelle was extremely helpful without being overbearing. We had two children with us, it was near to c... Toon meer
Bedrijf heeft geantwoord
Both visits were great. Shanelle was very helpful, knowledgeable and not pushy. An asset to the store! We went home and measured up and returned a couple of days later where Nick answered a few mor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contactgegevens
Unit 1, Wootton Bassett Road, SN5 8WF, Swindon, England, Verenigd Koninkrijk
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Attentive staff and a good choices.
Attentive staff and a good range of fabrics in a calm, fresh showroom.
2 juni 2026
Antwoord van Sofology - Swindon
Hello, thank you so much for your review. We are so happy to hear this!
Antwoord van Sofology - Swindon
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa!
We were greeted warmly and there was no…
We were greeted warmly and there was no pressure to buy. Very informative staff.
30 mei 2026
Antwoord van Sofology - Swindon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Be very aware of Sofology, very poor quality and no durability
Bought a sofa in sale from sofology and got a great deal not going to lie but there was no issues whatsoever with the sofas. Got delivered 23 December 24, footrest mechanism broke 25 December 24. Took 7 months to get this fixed. 15nths in l noticed the cushioning in ine side of the sofa was deteriorating and the leather was wearing in parts. Contacted Sofology who said sorry as it was a clearance sofa there is nothing we can do. So after staying my consumer rights a technician was sent, he carried out multiple test and confirmed the leather was defective and the cushioning was deteriorating which all was not right. Sofology offered a full refund or credit straight away and would not entertain fixing the issues. I was then told l had a right to get the sofas fixed which l asked to be carried out multiple times but they kept saying it was on sale so no. What happened to something like a sofa is supposed to last at least a minimum of ten years not 15 mths, our sofas were supposed to be just under 5.5k so where is the quality here and durability of the sofas. My old sofa that is still going strong in my mother's house cost just under 6k and 21 years later still in fantastic condition. I will never buy from such a retailer again and advise anyone else to go elsewhere. 15 mths in l now have to loose the £250 l paid for insurance and start to look for another sofa but not from sofology.
3 juni 2026
Review zonder uitnodiging
Antwoord van Sofology - Swindon
Hi James, we are sorry to hear that you are having issues. Please email social.media.complaints@sofology.co.uk with your order details and we will take a look at this for you.
Good as expected.
We went to two shops and both of them were really good. Very helpful and had a variety of different sofas to check. The sales person quickly gauged my needs and emotions and matched it. I have no complaints..
19 mei 2026
Antwoord van Sofology - Swindon
Thank your for awarding us 5 stars!
I telephoned the Swindon store on…
I telephoned the Swindon store on Monday 18th May and spoke to Shanelle, who was so helpful.
She helped me to order a sofa online and stayed on the line to help me, when I paid the deposit.
18 mei 2026
Antwoord van Sofology - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kai was fantastic and a credit to you
Kai was fantastic and a credit to you. Very attentive and personable but not pushy. The environment was also very calm. Well done
9 mei 2026
Antwoord van Sofology - Swindon
Hi there, thank you for your review. Another great review for Kai, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Swindon
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Wanted a comfortable two seater sofa
6 mei 2026
Antwoord van Sofology - Swindon
Thank you for awarding us 5 stars Andrew!
Antwoord van Sofology - Swindon
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Antwoord van Sofology - Swindon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great customer service
Great customer service. Didn't feel we was pushed into buying anything but very helpful at the same time
25 april 2026
Antwoord van Sofology - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Antwoord van Sofology - Swindon
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Nick from the Swindon branch was very…
Nick from the Swindon branch was very helpful, made our buying experience incredibly easy and he explained everything clearly.
11 april 2026
Antwoord van Sofology - Swindon
Hi there, thank you for your review. Another great review for Nick, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Swindon
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great experience!
Shanelle was very helpful and knowledgeable from the moment we walked in. We have limited space for a sofa and she was incredibly helpful, letting us know what she thought would work well. We couldn’t recommend enough!
12 april 2026
Antwoord van Sofology - Swindon
Hi there, thank you for your review. Another great review for Shanelle, we will make sure to pass this on! Have a nice day.
Antwoord van Sofology - Swindon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Lovely store
Lovely store, no pressure from sales staff, I felt I could take my time walking around the store and looking at all the sofas. Great selection of sofa's to try. Highly recommend.
9 april 2026
Antwoord van Sofology - Swindon
Thank you for your recommendation.
Antwoord van Sofology - Swindon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kaitlin at the Swindon
Kaitlin at the Swindon branch was amazing. Great customer service that made sociology standout above the other companies we visited
4 april 2026
Antwoord van Sofology - Swindon
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Kaitlin. Have a great day 😊
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.