Software Mart Australia Reviews 810

some five questions re updating existing software purchased in 2024/2025.

exemplary response/s from agent hadi,

Great Pricing and Customer Service.
Installation was simple (as long as you follow the instructions) and product was installed on two PC's in less than 90 minutes from first ordering online.
Highly Recommended.
Mark

The consultant was persistent and found a workaround for my issue.

Had a problem loading the software purchased (MS Project). It involved a system setup issue. I have a basic MS 365 business subscription for the basic MS apps but then bought Visio and Project. It is tricky when MS 365 subscriptions need to run under the business account while the laptop must run on a separate account. My understanding is that Microsoft have set this up this way to avoid issues if a business ceases to exist. The laptop system and purchased apps still run under the private account after the business account ceases. Makes sense but makes it tricky when buying and loading software.
The system blocked loading of the purchased software. Once it became clear that we had a technical issue (presumably because I had bought it under my business email but it needed to be loaded under the private email), remote support was provided and the problem was resolved quickly and efficiently. I was very impressed with Software Mart. The support person (Hadi) displayed a lot of knowledge and professionalism, and patience and good grace with me! Thankyou!

Had a problem - after numerous tries - hadi got into my computer and solved the tricky uninstall of office

Easy online purchase. Not just the latest software but also discounted older versions to suit most budgets.

Cant say thank you enough especially Hadi. You came in and solved my problem with install 2024. I could not have done all that. The whole experience with Software mart was amazing. Definitely my go-to software mob from now on.

Highly Recomended Solid customer support.
I was having some difficulty with installing after a purchase and the online support stuck with me - even thouugh it was saturday - got everthing sorted and no issues with activation etc.
Cant ask for much better than that.

They Sell Windows 11 Pro keys as if they are retail keys but they are OEMs. Once you make the slightest change to your system, such as a new hard drive, windows will block your product key. It's GONE. Software Mart will act as if what they have done is normal and offer to sell you another OEM key. STAY AWAY.

Great work Hadi. I was having trouble downloading the software that I had just purchased. Went on to the online help line and it was all fixed and all sorted in no time. Software Mart was recommended to me and I will recommend it to others. Thank you.

Great customer service with a great outcome.

Great company, very helpful when I got stuck with my install....Thanks Hadi

My first experience with an Online Software purchase.
Located vendor on the internet, decided that it was worth a try, made purchase, payment and received the goods
All very straight forward and conducted in a timely fashion.
Downloaded software, installed and here we are.
Thank you

Good service generally. Have bought fair bit of software from them with no issue

Prompt, efficient, not difficult, good How to.

Price and service good. Installation clumsy.

Due to my years of lost experience.
These wonderful guys helped me get my office software installed. And renewed my knowledge for installs so much has changed over the years and I am not abreast of it all. I highly recommend these guys to everybody especially Hadi ! :)

Bought a laptop not compatable with word excel etc other than to subscribe online. Found this out after purchasing a suite from software mart. Now i am 135 down with software mart and 600 down with a laptop i am unable to use for work. Despite asking software mart to please refund my money they have ignored me other than to tell me why it wont load. Their communication and customer service is poor and i do not recommend them.

Easy to order software online and install
Why pay a yearly fee when all I want is a once only cost.