Software Mart Australia Reviews 810

I had a lot of trouble downloading the program. I spoke to Hadi on live chat who set the whole thing up remotely for me. Many, many thanks Hadi you were a lifesaver. I strongly commend him and this company.

I was able to speak to someone immediately via chat and they were very helpful. Each time I ran into a problem they were there and in the end offered to remotely download when I hit a blockage. It was very much appreciated .

Not willing to answer questions asked before purchse.
Asked if their $75 Win11 Pro was a single use only key or transferable. Did not want to answer, so guess what assume it is single only. Ever make changes to PC (hardware) or log out of MS user and add a local user guess what lost activation PERIOD.
My advice is go to a bricks and mortar store and buy a hardcopy retail version and not face any dramas later on.

Good service

I had an issue installing a windows 11 Pro upgrade to a windows home system. It turned out my system was OEM and needed to have all of the updates applied to be able to accept the upgrade. Hadi talked me thru it all and once I had my end sorted the upgrade went thru with no issues.

Quick to respond to questions in the chat service. While it is only a single user key it suits my purpose when moving from Office 2010 to Office 2021 rather than relying on 365.

Good price for Windows 11 Pro, and the activation key arrived with no delay.

Don't recommend. Doesn't refund if you can't use it. Says 80% admin fees. I also lost my remote assistance fees for not being able to use it.
Was asked to download ISO from a link but the zipped ISO was corrupted. It was urgent so my remote hands couldn't wait but purchase locally.
Support is good but you don't get full refund in case something happens. That's crazy.

Reply: I followed your instructions to use zip file for ISO mate. It was corrupted. Do you think the world will wait for you to communicate again and again.
And let's say I didn't follow the instructions properly. But I gave back your product and you took half my money. Is that fair?
In essence for whatever reason Australian consumer right needs you to full refund. Looks like you need ACCA on your tail.

My problem was taken seriously and dealt with promptly. I have purchased products for 3 PC's and all work perfectly. thank you.

The Office software I purchased downloaded from Microsoft and works perfectly. After a little help on how to add the activation key it also registered with MS perfectly

Having purchased the software I found that it was very difficult to install with the instructions provided. At my request I was assisted by Software Mart's online help technician, who logged onto my computer at home and completed the installation for me. I was very impressed by this very high standard of service.

Hati gave me bad advice about my problem

Software didn’t work, failed to open after download. Error msg” something went wrong”

I haven't received anything yet.

I had issues in the initial download due to some other loaded software. I was able to contact support easily and the situation was resolved quickly by them (Hadi). Brilliant job, highly recommend this product.

Had some initial trouble installing the software but the online chat help is great! Hadi is very competent and totally helpful.

Response to chat request was immediate and in providing details of my iMac OS requested the appropriate Microsoft compatible product was recommended and installed following very clear instructions