Solar Hub Reviews 6

I spent $30,000, three weeks after the install the system is still not functioning, it's been incorrectly installed. They said they will send someone to look at it, but are not answering my emails and no one has come to fix it. Avoid avoid avoid!!!

Purchased system 4.5 weeks later installed. Had to wait another week for inspection then it ran for 1 day and faulted. Solarhub have sent replacement parts coming from manufacturer so who’s knows when it will be running. Made the first bank payment for the loan & we don’t have solar.

The company is very complicated if have any problems they will push you to another place or they don't pick up your call. I have wait for the solar for 2 months than they came and installed. After the install they don't give me the software to look at my solar how it work. I have to call to the company many times until now I still have receive any software yet. But they say they will call me at 3 pm today.that what they always do let you wait push you to call them bank again and again

Our experience has been a very mixed bag. The initial consultant was wonderful , the installers Go Green were 10 out of 10 and the products themselves have been top notch. However, paying all the money up front without being live was very stressful. Customer service post the initial consultant was sporadic, including them not answering phone calls and responding to emails. By far, the worst was the fact that from payment to going live has taken 3 months. Our parents using a different company from first contact to live took 3 weeks. Such a shame because they offer great plans and great products

We went live with a full system in early March 2025, we have also connected with their suggested provider Ecotricity, to date as of the 3rd June 2025 we still do not not have a meter installed to measure solar input to the grid, also we have questioned the angle of the solar panels which are facing south east on a mono pitch roof to which at the moment we lose solar generation at approximately 3.00pm, which is not ideal as at times the battery is not fully charged and have the ability to generate more power as we are based on the west cost of the North Island, only to be be told we when we queried them that the system is performing better than expected (according to their engineers). Our response was that we are not getting the full benefit of solar generation due to the angle of the solar panels. ( We will get a second expert opinion on this)
As for the meter install we are still waiting. (Some paper work issue we have been told). We have paid for the system as a full install money up front. At this point due to lack of communication and we seem to get passed on to different people, I am not sure if we would recommend them as a supplier, as there does not seem to be a follow up to the customer on their satisfaction with the entire process. As to date we are still in limbo with the meter install and very little to no comm's from Solarhub unless we contact them.