SOLE AU Reviews 

79
•
TrustScore 2 uit 5

2,2

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

biggest scam ever shoes are fake very low quality and the dont return even though there website says so keep away or the will steal your money

Beoordeeld met 2 van de 5 sterren

Shocking customer service ! Took nearly 8 weeks for arrival. Multiple emails and a reply to only one. And yes I have checked my spam… poor communication and when item finally arrived the box was batte... Toon meer

Beoordeeld met 1 van de 5 sterren

DO NOT BUY FROM THEM. Purchased a pair of lifters on the 19/09 and did not receive any email updates up until the 24/09 and that was only because I reached out prompting a shipping email. I was the... Toon meer

Beoordeeld met 5 van de 5 sterren

I purchased a hoodie from this company, and I’m really impressed with the quality. The fabric is soft. It keeps me warm and the stitching feels durable. It’s stylish, The material is thick enough for... Toon meer


Contactgegevens

2,2

Slecht

TrustScore 2 uit 5

79 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,2

Alle reviews

(79)

8 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Stylish, Comfortable and Great quality

I purchased a hoodie from this company, and I’m really impressed with the quality. The fabric is soft. It keeps me warm and the stitching feels durable. It’s stylish, The material is thick enough for cold days but still breathable. The quality is fantastic. It’s warm, comfortable, and it’s become my go-to hoodie for casual wear. Highly recommended for anyone looking for a cozy yet fashionable hoodie.

25 september 2024
Beoordeeld met 3 van de 5 sterren

25 anniversary Nike TN

I am only giving three stars as it took a month to receive my shoes when on the website it said they had stock on hand and to allow an extra 2 - 3 days for busy periods. It took two weeks just to dispatch!
Other than the very slow delivery……the shoes are just gorgeous, colours are better than I expected and the size is perfect! This was my first order with Sole Au.

23 september 2024
Beoordeeld met 1 van de 5 sterren

They charged me 20% OF MY ORDER for…

They charged me 20% OF MY ORDER for instantly asking them to cancel a pre-order I made by mistake. Then tried to convince me that it’s only to cover the costs lol. What kind of refund transaction costs over £150? Trash site. AVOID

EDIT:

Lol and then they’ll pathetically try to gaslight you into thinking it’s your fault when their website does NOT have an agree to terms option and does not tell you about the cancellation fee UNLESS you find their terms and conditions and scroll all the way down (which the average buyer is not doing because no one is assuming they’re going to be taken advantage of for 20%). I FEEL SCAMMED!

You yourself mention “clicking” on agree yet there’s absolute no option to do that on your site. Shot yourself in the foot there huh? Because you know if people were told verbatim about your cancellation fee AT CHECKOUT and had to press agree AT CHECKOUT they wouldn’t.

Look into the laws too, cancellation fees that are exorbitant don’t have to be honoured just because you think you can put them deep in your terms that you put under “Return & Exchange” (which should be “Returns, Cancellations & Exchange”).

Disgusting attitude too. Look how he responds to feedback, this is the exact attitude I got on email too that led to this. Pathetic.

^^

Feel free to continue to DOX me and go ahead with your “legal action” and waste your money fighting an honest review. I’m sure this is a great look for your company. I’ll make sure everybody knows about this.

UPDATE: They tried to get my review taken down with false claims of defamation. TrustPilot put it back up! Their response to my review has now been deleted by TrustPilot for being so disgustingly inappropriate. How embarrassing! STAY CLEAR!!!

26 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

hard to find nike air max plus…

My rare hard to find nike air max plus trainers seemed to be stuck in Australia with postal company so I emailed SOLE & got a prompt response and was left assured & to wait an additional couple of days beyond the estimated delivery date of 10 working days. My package arrived on the twelfth working day in great condition and my new trainers are exactly as I hoped for. Thankyou SOLE AU

10 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Service

Great experience, Hard to trust buyers these days but SOLE AU answer all my concerns. Had a hard time with sellers like Cop It Au, however SOLE was brilliant. Definitely will buy again!

14 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great products

High quality and 100% authentic products with amazing prices. Great customer service and fast tracking and delivery times!

13 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Customer service and Quality of product

Came across the website while looking for new sneakers. Hesitant to buy at first with the recent mixed reviews. With the great pricing, ended up buying a few pairs of Dunks and some hoodies and I’m amazed with the fast shipping and customer service I was given! Definitely recommend SOLE AU ☺️

11 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Everything was a lie no delivery no…

Everything was a lie no delivery no contact total stuff up

26 augustus 2024
Logo SOLE AU

Antwoord van SOLE AU

Tracking: 36EXK500382001000930301

Item was delivered successfully on September 12th with signature to your address.

Beoordeeld met 2 van de 5 sterren

Poor communication

Poor communication. Still have not received the item

29 augustus 2024
Logo SOLE AU

Antwoord van SOLE AU

Hi Mitch,

Your order was delivered on September 17th at 11:38am.

https://auspost.com.au/track/99713902948301000830901

Every email you have sent to us was responded to on the same day.

I don’t understand how our communication is poor when you have been in successful contact with us numerous times?

We also contacted you about this review at least 5 times but received no response. So who really is the one with poor communication ?

Beoordeeld met 3 van de 5 sterren

Good products but customer service isn’t great as well as the time it takes to send out the items

I’ve ordered twice from there and the only reason why it’s not 5 stars is the delivery time and no one reply’s back to my emails that I send (sent two separate emails for last order and no one ever replied). 2nd order… took 17 business days to receive one hoody and I’m actually still waiting for the other part of the order which should be arriving tomorrow so that’s 22 business days.

*** in response to the reply for my review. I still didn’t get any discount code you mentioned? And yes I did check my junk mail (also for the “replied” emails)

26 augustus 2024
Logo SOLE AU

Antwoord van SOLE AU

Hi Rob,

We apologise for the delay in receiving your second order. There was a postal issue at the last minute which caused your order to be delayed.

We apologise for this and have issued you a discount code for your next purchase.

Regarding the unreplied emails, I kindly ask you to check the spam/junk mail folder in your inbox as we do remember assisting you.

Please feel free to contact us if you have require any further assistance.

Beoordeeld met 5 van de 5 sterren

Fab!

Delay due to postal service but fab shoes once they got here. Don’t appreciate the tone of the comment they left here though.

22 augustus 2024
Beoordeeld met 5 van de 5 sterren

Great price and super fast delivery

Incredible service from start to finish! My Nike Air Max had had it and I'm a 14 US size so not that easy to find in the UK, however I did find them with sole! Never used them before and googled to ensure not a scam and ordered from Australia! In only a week they arrived with full tracking and map from the other side of the world! Absolutely delighted with my sneakers and the service I received from sole. Thank you.

22 juli 2024

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