I was introduced to your Solenco CF8500 in 2021 after 3 weeks in hospital with COVID. It is a sturdy product. I'm waiting for the filters to arrive August to replace mine. I live in Newcastle KZN... Toon meer
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Lees wat reviewers zeggen
Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... Toon meer
The people at the company responded quickly to my questions, gave me good advice and was helpful in choosing the right product. The product already arrived and seems of high quality. Currently I have... Toon meer
Ordered the incorrect filters and the sales agent picked it up and confirmed telephonically if the order is indeed correct. Solenco were very helpfull to resolve the issue. Also bought the automat... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Contactgegevens
Zuid-Afrika
- solencostore.com
4,8
Uitstekend
632 reviews
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Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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All round great service
I have been buying from Solenco in the past and the service and products have always been amazing. I have recently purchase something that I wanted to return and the process was hassle free! Solenco's service is truly magnificent all around. I want to specifically thank Kyle for 10 out of 10 customer service.
29 april 2026
Fast and efficient service
21 april 2026
the only improvement I would suggest is…
the only improvement I would suggest is to communicate more clearly about delivery (it was fast!) and about what heating occurs f=at what setting
17 april 2026
Great customer service from start to…
Great customer service from start to finish! And very happy with my purchase.
28 april 2026
Good product, atrocious delivery service
The product itself and the feedback on when the product would be delivered, was 5 star. However, stars were taken off (wanted to take all off) due to the delivery company RAM couriers. Their lack of following delivery instructions once again, led to a very delayed delivery. We also had to phone them to reiterate what was instructed. I need to order more from Solenco but won't due to RAM couriers.
22 april 2026
Antwoord van Solenco
Hi Vanessa,
Thank you for the kind words about the product and our pre-delivery communication, and I'm genuinely sorry the delivery experience let the rest of it down. When instructions aren't followed and you have to chase the courier yourself, that's on us to fix, regardless of which partner is handling the leg.
We've logged reference #8628SW with our logistics team and are taking it up directly with RAM to understand why the delivery instructions weren't actioned, and to make sure it doesn't repeat on future orders to your address.
I'd really like the chance to win you back as a customer. If you'd email me directly at trevor@solenco.co.za, I'll personally make sure your next order is handled end-to-end, with the delivery instructions flagged and a courier option that better suits your location.
Thanks again for the honest feedback, it's the only way we improve.
Trevor
The customer service is excellent
The customer service is excellent. After receiving the wrong product, it was rectified immediately. I recommend buying Solenco products.
22 april 2026
Great product and great service
8 april 2026
Prompt efficient delivery.
16 april 2026
Excellent Service
Easy to order, kept in the loop of the stages in process and delivered promptly
15 april 2026
Good communication.Delivery on time
1 april 2026
Thank you Kyle Finlay for your…
Thank you Kyle Finlay for your exceptional service and support ensuring I get the correct filters for my machine.
27 maart 2026
I was so impressed with the service I…
I was so impressed with the service I received from Kyle, he went out of his way to send pictures and give me information on the product I wanted. Item arrived in perfect condition and I will definitely purchase from Solenco again. Haven't experienced such good service in a long time.
26 maart 2026
MeacoDry Arete® Two 12L Dehumidifier / Air Purifier
The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was dispatched very quickly and arrived in good time. We are happy with the unit and it is certainly helping to reduce the excess moisture in the house.
7 april 2026
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