All my questions about QuickBooks software were answered thoughtfully and politely. No high pressure tactics were used at all. The product I wanted was what I received. My only issue developed because... Toon meer
Bedrijf heeft geantwoord
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The site offered a very good price for software needed for our business. It seemed to be too good to be true. However all my questions were answered by their live chat and the Software license key w... Toon meer
Bedrijf heeft geantwoord
Definitely, here's some positive feedback for Solmeks: "I must say, Solmeks was amazing, William in particular. He truly outdid himself to help me. He worked hard for 6 hours on a phone call to sa... Toon meer
Bedrijf heeft geantwoord
You got one star because they don’t allow zero. You took my money and didn’t deliver a valid license key that Intuit would recognize. When I reached out for help, I got no response. Oddly, I got co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
As a company, SOLMEKS, We are dedicated to providing products and exceptional service. Our goal is to make your shopping experience seamless and enjoyable. We prioritize your satisfaction and are here to assist you.
Contactgegevens
12-16 Yarm Road, TS18 3NA, Stockton-on-Tees, Verenigd Koninkrijk
- +447360251869
- support@solmeks.com
- solmeks.com
4,1
Goed
69 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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The customer support was the best
The customer support was the best. The product was delivered quickly. Highly recommend
9 september 2023
Antwoord van Solmeks LTD
We're thrilled to hear that you had such a positive experience with both our customer support and the speedy delivery of your product! Providing excellent service is a top priority for us, and we're delighted that we could meet your expectations. Thank you for your recommendation, and if you ever need assistance in the future, please don't hesitate to reach out. We appreciate your business!
Excellent communication
Excellent communication. Very trust worthy. Enjoyed doing business with them, easy, saved me time and effort. Which is so valuable to me.
9 september 2023
Antwoord van Solmeks LTD
We're delighted to hear that you had such a positive experience with us! Ensuring clear and excellent communication, as well as fostering trust with our customers, is fundamental to our business values. We're thrilled that we could make your experience easy and save you time and effort. Your satisfaction is incredibly valuable to us, and we appreciate your kind words. If you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing us!
You got one star because they don’t…
You got one star because they don’t allow zero. You took my money and didn’t deliver a valid license key that Intuit would recognize. When I reached out for help, I got no response. Oddly, I got connected to an email chain with three other users, all of whom were experiencing similar difficulties with Solmeks. I’ve disputed the charge on my credit card. I consider Solmeks to be a scam.
6 september 2023
Antwoord van Solmeks LTD
We're deeply sorry to hear about your negative experience and the frustration it has caused. This is certainly not the level of service we aim to provide, and we sincerely apologize for any inconvenience you've faced. Rest assured, we take all feedback seriously and are committed to resolving any issues promptly.
We understand the importance of delivering valid license keys and providing timely support to our customers. Your case will be thoroughly investigated to ensure that such issues are addressed and prevented in the future. Additionally, we apologize for any confusion with the email chain and assure you that we'll take steps to prevent such occurrences in the future.
Your dispute has been noted, and we will cooperate fully to resolve it. We value your trust and understand that it must be earned through consistent and reliable service. If there's anything else we can do to assist you or if you have further concerns, please don't hesitate to contact us directly. We appreciate your feedback and the opportunity to make things right.
I wasn't sure if I was dealing with a…
I wasn't sure if I was dealing with a reputable company when my software didn't work, however when I reached out to Someks with my issue they promptly and professionally took care of it.
They even apologized for my inconvenience.
6 september 2023
Antwoord van Solmeks LTD
We're sincerely sorry for any initial uncertainty you had, but we're thrilled that we were able to promptly and professionally address the issue with your software. Ensuring our customers' satisfaction and resolving any problems they encounter is our utmost priority. If you have any further concerns or questions in the future, please don't hesitate to reach out. Thank you for giving us the opportunity to assist you, and we appreciate your feedback!
You WILL Get Scammed
I purchase software from this company and the license key they provided was invalid. I tried multiple times to get a hold of someone but never got a response. Furthermore, someone from their customer support managed to CC myself and several other of their customers on an email where another customer was having the same issue with their license key. This site is clearly a scam.
UPDATE:
I have to update my existing review to respond to the company's response...
I tried multiple time to get my issued resolved and got NO response from the company. I even went so far as to use their chat service to inquire about some other product just to get someone chatting and got an immediate response. As soon as I asked about my license key issue, the representative stopped responding.
As for the person who posted the 5 star review, I'm willing to bet that was the company themselves posting a fake review.
5 september 2023
Review zonder uitnodiging
Antwoord van Solmeks LTD
I'm sorry to hear about the issues you've encountered with your recent software purchase from our company. I understand your frustration, and I want to assure you that we take such matters seriously and are committed to resolving them promptly.
Firstly, I apologize for the inconvenience caused by the invalid license key. This is certainly not the experience we aim to provide to our customers. We acknowledge that you've been trying to reach out to our customer support team, and I want to extend my apologies for the lack of response. Customer satisfaction is our top priority, and it's clear that we fell short in this instance.
Regarding the email you mentioned, I'm deeply concerned about the CC incident involving multiple customers. This is not a standard practice at our company, and it appears to be an isolated issue. We will thoroughly investigate this matter to ensure it does not happen again in the future.
To address your immediate concern, please provide me with your order details, including the order number and your contact information. I will personally expedite the resolution of the invalid license key issue and ensure that you receive the assistance you need.
Once again, I apologize for the inconvenience and frustration you've experienced. Rest assured that we are committed to making this right for you and improving our customer support processes.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it.
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