Solyball Reviews 

Did not deliver right quantity the units are terrible basically just a electric heater with also blows room temperature air does not chill wat so ever do not purchase seller offer $14 refund stay away from this product

I get the impression that a Chinese company is using this name and I have had a useless item from them. It advises that it is an air conditioner but all it does is push either the air in the room or hot air around. Beware and make sure you get the right item as the item i received is garbage and poorly made

I would not recommend buying from this company.

The product I received was completely different from the one advertised on their website. The appearance and branding did not match what I ordered, which was very disappointing.

The quality is extremely poor. It feels like a very cheap plastic product and, in my opinion, is not worth more than £10, let alone the £149.98 I paid. It certainly does not perform like a portable air conditioner. A standard desk fan, or even a small USB handheld fan, does a better job of moving air and keeping you cool.

The website gives the impression of offering a premium product, but what I received was simply a cheap plastic product manufactured in China. There is certainly nothing about the product that suggests it is British-made or of British quality, despite the impression the website gave me.

When I contacted customer service, instead of taking responsibility, they offered me only a $15 partial refund or expected me to pay $50–$80 to return the item to China before receiving a refund. I do not believe customers should have to pay expensive international return shipping when the product they receive is not the one that was advertised.

Overall, this has been a very disappointing experience. The product does not live up to its advertising, the build quality is poor, and the after-sales support has been equally disappointing.

I would strongly recommend that anyone considering buying from this company do their research first and think carefully before spending their money.
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This is the email I received from their customer support:

Customer Service (support) Jul 24, 2026, 22:22 GMT+8

Dear customer,

We are glad you got the item but sincerely sorry for the problem.

According to our Return & Exchange Policy, we accept returns and exchanges within 30 days from the date of package reception and if the products are in new, unused condition with the original packaging.

If you want to send the order back for exchange or refund, the return shipping fee needs to be afforded by yourself.

Considering the high shipping fee to return it all the way back to our warehouse (about return shipping fee is $50-$80), will it be possible to offer a $15.00 refund to you as a way to make up for this? It is more convenient for you.

Just a suggestion, if you insist on returning back, please send it to the following address:


Address: No.7, Songgang Tianyang 2nd Road ,1st floor, Songgang Subdistrict, Baoan District, Shenzhen,
Guangdong Province, China
Zip code: 518105
Contact: SIbei Xiao
Phone No.:13692256065

Please put order No. with specifications within the package back to us. And please offer us the tracking NO. of the parcel after you send it back, after we can get the items back, we will arrange the refund to your account as soon as possible.

Have a nice day!

THIS IS JUST ANOTHER ONE OFTHESE FRESH AIR FAN UNITS THAT HAVE ABSOLUTELY NO AIRCONDITIONER FUNCTION, AS IT IS IMPOSSIBLE TO INCLUDE AN EVAPORATOR,COMPRESSOR,CONDENSER,FAN UNIT INSIDE SUCH A SMALL FORM FACTOR WITHOUT A COOLING SYSTEM FOR THE HEAT PRODUCED BY THE PROCESS OF AIR CONDTIONING.
I PURCHASED THE MORPHY RICHARDS DUCTLESS UNIT THAT IS A TRUE R290 REFRIGERANT BASED UNIT THAT IS COMPACT BUT IS MUCH LARGER IN DIMENSIONS OBVIOUSLY BUT IT IS A TRUE AIRCONDITIONER UNLIKE THIS CHEAP CHINESE MANUFACTURED FAN ONLY PRODUCT THAT ORDINARY PEOPLE WILL BE SCAMMED WITH THINKING THAT IT IS A REAL AC.