Karen was brilliant she explained everything to me the whole procedure so I could understand it she was very patient and kind went through every detail I can’t thank her enough for her patience
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Lees wat reviewers zeggen
3rd party but can't receive payout payment due to account details required. Can't speak to an accounts member and Customer Service can't tell you what information is required. Now left in limbo. A... Toon meer
Bedrijf heeft geantwoord
Super untrustworthy. Make sure to get everything in writing because they’ll go back on things they say on the phone, especially if they drop the “I’ll speak to a manager line”. Pathetically operated.... Toon meer
Bedrijf heeft geantwoord
I had a really positive experience speaking with Ethan H who handled my call today. I was feeling quite anxious about the situation and had to ask him to repeat things a few times, but he was incred... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Contactgegevens
Lysander House , BS10 7TQ, Bristol, Verenigd Koninkrijk
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Goed
601 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
after dealing with a stressful morning…
after dealing with a stressful morning with my car being vandalised I phoned up to get my car delt with an while speaking to oillie on the phone he managed to calm me down and deal with the matter accordingly and handled it professionally and got everything in order really great customer service and professional
14 maart 2026
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karen handled my claim call in a professional, calm and frindly manner and gave me complete confidence that they had the matter and the claim in hand and they would take care of all the details now.
Karen, who took my call was very friendly and dealt wit the whole process calmly and efficiently and assured me that everything wold be taken care of.
13 maart 2026
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful
13 maart 2026
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful and calming
After a hectic few weeks after a accident with my car Ellie was very helpful and prompt in her actions to get the ball rolling . With encouraging words and tone to help the and make the process more helpful and simplified. Thank you
11 maart 2026
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Spoke to a lovely lady Karon when…
Spoke to a lovely lady Karon when making my claim she was super helpful and understanding and sorted what I needed
11 maart 2026
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Great customer service during a stressful time
I had a really positive experience speaking with Ethan H who handled my call today. I was feeling quite anxious about the situation and had to ask him to repeat things a few times, but he was incredibly patient, clear and kind throughout the whole conversation. He took the time to explain everything properly and made sure I understood what would happen next, which really helped put my mind at ease. Excellent customer service. Thank you Ethan
9 maart 2026
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Great person quick response
3 maart 2026
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very bad
Very bad. No one is offering real help to resolve the matter.
Offering confusing information and passing from o e agency to another. I am still waiting for a resolve.
19 februari 2026
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Liliana was very helpful
Liliana was very helpful, she was also very knowledgeable & assist me through the process, first class service
25 februari 2026
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I am extremely disappointed with the…
I am extremely disappointed with the way Somerset Bridge Insurance has handled my case. I wish I had checked the reviews beforehand, as many customers seem to have had similar negative experiences.
I sincerely hope the government and the relevant regulatory authorities take notice of how customers are being treated. The way this matter has been managed has caused me significant financial and emotional distress.
21 februari 2026
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
Please be assured we take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Liars, thieves and incompetent clowns.
Awful at every possible opportunity. Was involved in a non fault accident, provided three separate independent witnesses, these clowns only bothered to contact one, and immediately went off of the third party's witnesses and found me at fault, despite it being both illogical and an insult to my riding experience. Don't know whether they're just incompetent at their jobs or just too lazy to do it, after all they already had my money, why bother actually uphold their end of the contract we signed?
Oh, forgot to mention, they illegally withheld a refund, despite them themselves telling me I was entitled to it. Lied to by multiple different agents, they missed every deadline and were just truculent and argumentative the whole way through. Had to go to financial ombudsman in the end and shockingly very soon after I got my refund. Still waiting for my apology though and will now be reporting them to trading standards as they're not upholding their end of our contract, which is against the Consumer Rights Act section 36 subsection 4. Do yourselves a favour and stay far away from these idiots.
20 februari 2026
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
Please be assured we take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I am extremely disappointed with the…
I am extremely disappointed with the service I’ve received from Somerset Bridge Insurance.
My claim has been ongoing for over four months, despite me repeatedly chasing for updates. Communication has been poor throughout, and I was left completely in the dark for long periods of time. After months of waiting, I received a call today advising that they intended to close my claim because the third party had apparently said they would contact me directly. No one ever contacted me.
So after four months of delays and me having to constantly follow up, they were prepared to close my claim without ensuring the matter had actually been resolved. What exactly am I paying insurance premiums for?
To make matters worse, I was told that I would need to pursue recovery of my excess myself, as it is “not their loss but theirs.” That is completely unacceptable. The whole purpose of paying for insurance is to have the insurer handle matters on your behalf not to leave you to chase third parties and recover your own money.
Due to the excessive delays, poor communication, and the stress and inconvenience caused, I expect compensation directly from Somerset Bridge Insurance for the time wasted and the mishandling of my claim. This situation has arisen because of their failures, and they should take responsibility for putting it right.
This experience has been a complete waste of my time and money. Based on my experience, I would not recommend this company.
19 februari 2026
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
Please be assured we take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Facing an enormous amount of distress…
Facing an enormous amount of distress and confusion I was place in the hands of a lady called Jade. She listened as I poured my fears and tried to make myself coherent. Within 20 mins I was calmed, very reassured, greatly educated, and extremely well cared for. I don't know what else to say . Brilliant, professional,very human,
17 februari 2026
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Call handler excellent
Call handler extremely helpful. She explained everything very clearly and carefully and was very pleasant and patient
17 februari 2026
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Kind and experienced operator
I had a good conversation with the operator who was kind enough to ensure me that everything will be took in consideration and she was kind enough to explain everything.
At the beginning I was unsure what i need to and what will happen but once we start talking and everything was explained, I calmed down and understood that I be rest assure that the situation will be resolved.
7 februari 2026
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Customer service
After a scam involving my car the customer support team ( Kaci ) was brilliant. Couldn’t fault it
16 februari 2026
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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