Rung through to claims as a designated speaker for my dad. Was belittled and huffed at. Even though I had done through security for myself and my dad then refused to listen or talk to myself. Talked o... Toon meer
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Lees wat reviewers zeggen
Karen was brilliant she explained everything to me the whole procedure so I could understand it she was very patient and kind went through every detail I can’t thank her enough for her patience
Excellent customer service by Karon who was easy to deal with and a good listener as well as being extremely helpful Thank you
I had a really positive experience speaking with Ethan H who handled my call today. I was feeling quite anxious about the situation and had to ask him to repeat things a few times, but he was incred... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Contactgegevens
Lysander House , BS10 7TQ, Bristol, Verenigd Koninkrijk
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Goed
607 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I spoke to Karon and she made it easy…
I spoke to Karon and she made it easy to deal with my insurance claim. She was very easy to talk to, patient with my questions and gave knowledgeable responses that helped me during a stressful time..
12 augustus 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Stop trying to blame me for something I was not involved in!
Telling me they payed for an accident repairs and then Expecting me to pay £16.5k for the accident I wasn't involved in rather than taking it up with the person/party who was involved now want to start a recovery process for the money off me yet it's nothing to do with me. I nor my party named on my policy was involved in the accident so take it up with the person/party involved as you told me on the phone that is currently what's happening. No letters no phonecalls messages ect just one email with an invoice attached 2 weeks ago which I replied to to be told I haven't been in contact which I have 3 times now since you have started this "recovery process" and had nothing back
10 augustus 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order to discuss your experience further, please do not hesitate to contact us, either by phone or email and we will be able to look into the issues raised within your review.
You can contact us on 03448409515, or via email at Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
The best experience I’ve had on a phone call.
When I spoke to Gemma today she was very understanding and very friendly. From the last person I spoke to I had a very bad experience which left me very upset and in tears. I was scared when I was making the call today because I didn’t want to have the same experience again but when I spoke with Gemma within only 10 seconds of the call I was comfortable, as we were talking I told Gemma about my last experience and she was really understanding and she was apologising for what I went through Even though it wasn’t her fault. Gemma made me feel so much better and reassured me they will help as much as they can. I have never come across anyone who is so polite and friendly without knowing me and it’s over the phone. I’d like to thank Gemma for her help. We definitely more people like her.
8 augustus 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Excellent service
Was a really good experience was quite and to the point, they answered all my questions and made me feel like they are in it to make sure I’m fine. And that they captured the right information.
8 augustus 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
There was a gentleman called Tom who…
There was a gentleman called Tom who reassured me and calmed me when I needed help and advice and he was just the most genuine person I’ve ever dealt with insurance wise. Thank you
7 augustus 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe is a credit to your company
Chloe is a credit to your company, she is amazing at what she does i can't thank her enough!
7 augustus 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
ABSOLUTELY DISGUSTING CUSTOMER SERVICE
ABSOLUTELY DISGUSTING CUSTOMER SERVICE. AVOID!! Never replied to any of my contact, left everything until the last minute, messed up my payout giving my personal data and payment via BACs to a non representative solicitors (financial and data protection breach). Added a 4 week delay to my claim. Ignored my official complaint letter, ignored my follow up email. AVOID AT ALL COSTS.
2 maart 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order to discuss your experience further, please do not hesitate to contact us, either by phone or email and we will be able to look into the issues raised within your review.
You can contact us on 03448409515, or via email at Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Kaci the claims worker was Fab
Spoke to a wonderful lady named Kaci, who helped guide me through my next steps after I was involved in a hit and run and helped me secure a garage for a repair for my car. She was clear and friendly and answered any questions that I had mid-conversation. All in all, great worker. She should be proud of her customer service
21 juli 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Great Customer Service
Spoke to a wonderfully helpful lady called Linda regarding an incident earlier this year. Needed to get written confirmation that I was not at fault as my insurance company are playing silly buggers with renewal quote.
Thanks Linda, have a great holiday.
18 juli 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karon was versatile helpful and patient…
Karon was versatile helpful and patient with me, she talked everything through clearly so I understood everything. Excellent customer service skills attention to detail.
15 juli 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful
The lady I spoke to on the phone was very helpful and understanding and more than willing to help
14 juli 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
made me feel at ease
I have been speaking to Karon about my claim, Karon was really friendly and made me feel at ease about a very traumatic time of my life in a car crash. Karon delt with my case very professionally, but made me feel very comfortable at the same time. so thank you Karon!
9 juli 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Non-fault claim delays in settlement
It’s been almost a week and my claim for non-fault is no where. I have been phoning them and asking for the status of my non-fault claim but they keep spinning the calls to nowhere. Not sure, who is giving this company two-stars even. Instead of focusing on making these reviews better, the company should focus on improving the customer service and customer experience. You don’t get any update once you launch your claim. At least, you should know in how many days the claim will be settled. I’ll avoid using this company for future purposes.
30 juni 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Abby was customer focussed
Abby was customer focussed, knew process well and made me feel comfortable on call and subequant claim process. Thank you.
4 juli 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Rapid response
Tom was very helpful calming and informative the speed of arrange a repair garage was very good. The whole experience was good on a troubling day for me
4 juli 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I don’t want to give 1 star to this…
I don’t want to give 1 star to this company as this totally scam
I have accident in January and still no response I gave them all video and everything that I can provide other party did not provide anything to them
They just answering me that third party still didn’t respond and they have not time limit
I know because we both have same company
Totally scam
16 januari 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Exceptional service
Tom was exceptionally understanding and helpful, he was very professional and listened to me as opposed to assuming the facts. Once he had listened to me he very carefully explained what would happen next and assured me he would update the file to reflect what had actually happened to my son when he was involved in an accident. In my opinion Tom is most definitely in the right job and should be held up as a perfect example of how to deal with people during what can be traumatic circumstances and should be congratulated and recognised for his work. Well done Tom!
27 juni 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Pleasantly surprised.
Calm, professional person. Answered all my queries. My first insurance claim with well over 40 years of driving. I didn’t know what to expect but was relieved and very satisfied with the call.
26 juni 2025
Antwoord van Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Stay away from that scam company
Stay away from that scam company. My car has been written off and somerset bridge prepared the valuation of my car £4700 when the cheapest I found on the market was £9000 i made a challenge and they rise up the value to £5200 what still sound like not funny joke I didn't agree on that valuation too and I spoke with the manager who said "all I can do is to make an official complain what will take 8 weeks and more likely won't change anything". He also suppose to send me all the details to make a complain but obviously he didn't. It took 2 months to get me to the point where I still have no car, where I can't even repair it by myself and been left without compensation.
20 juni 2025
Review zonder uitnodiging
Antwoord van Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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